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after installing addon Amazon S3 Storage Plugin website crashing

Viewing 15 posts - 1 through 15 (of 15 total)
Aug 26, 2021 at 7:49 pm #160574

Chanie Ungar
Participant

Hi, Our website is crashing after installing addon Amazon S3 Storage Plugin. when we disable this plugin website works fine.

our order id is – WPDM61279F98A1826

Please let me know if you need any other details to check.

Aug 27, 2021 at 5:04 am #160582

Humayon
Spectator

Hello @chanieuniversalnyc-com,
Hope you are well. And sorry for the inconvenience. According to the latest update of WPDM, you also need to update the other add-ons as well. Please update them, or you can download them from here.
I hope it will work fine then. If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank you

Aug 27, 2021 at 1:46 pm #160594

Chanie Ungar
Participant
This reply has been marked as private.
Aug 27, 2021 at 6:28 pm #160610

Chanie Ungar
Participant

Please note i have sent you private reply in last email with requested credentials. i hope you get it.

Aug 29, 2021 at 5:00 am #160651

Humayon
Spectator

Hello @chanieuniversalnyc-com,
Sorry for the late, as we were on weekend.
In our test environment, it’s working fine.
Will you please provide us with your FTP access in a private reply so that we can debug and give you a better solution?
However, there can be a conflict with another plugin, can you please enable/disable other plugins for checking, you may also switch the theme to another for checking, please let me know then.
Thank You

Aug 29, 2021 at 6:14 am #160658

Chanie Ungar
Participant
This reply has been marked as private.
Aug 29, 2021 at 6:36 am #160663

Humayon
Spectator

Hello @chanieuniversalnyc-com,
Since it’s a live website so it’ll be very helpful if you provide us with a staging website where we can debug properly as the error log is missing some data.
Also, need FTP access as well too.
However, there can be a conflict with another plugin, can you please enable/disable other plugins for checking, you may also switch the theme to another for checking, please let me know then.
Hope you understand.
Thank You

Aug 29, 2021 at 8:04 pm #160682

Chanie Ungar
Participant
This reply has been marked as private.
Aug 30, 2021 at 3:44 am #160684

Humayon
Spectator

Hi @chanieuniversalnyc-com,
The server config seems ok. However, have you enable/disabled other plugins for checking, you may also switch the theme to another for checking.
Also, the issue was reported only by you and it’s working fine on our server.
Thank You

Sep 1, 2021 at 7:54 pm #160816

Chanie Ungar
Participant

Hi,

We were able to fix the errors explained above by installing missing library on our server.

it all works fine except instead of downloading files it opens s3 bucket media on browser. Moreover it opens in same tab so we will loose our customers this way. I see we have to change metatag on aws s3 bucket, but we don’t want to edit anything from there.

Can you please let me know solution for this issue?

Sep 2, 2021 at 7:47 am #160835

Humayon
Spectator

Hello @chanieuniversalnyc-com,
That’s how it needs to handle, as downloads are directly serving from amazon s3.
WPDM doesn’t have any control over the download process when using any cloud/remote storage.
Hope you understand.
Thank You

Sep 12, 2021 at 5:35 pm #161474

Chanie Ungar
Participant
This reply has been marked as private.
Sep 13, 2021 at 3:15 am #161484

Humayon
Spectator

Hello @chanieuniversalnyc-com,
Will you please record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
If possible, please, provide us with your temporary wp-admin login details and the issue related URL in a private reply for checking the issue.
The admin login credentials you have provided before is not working.
Thank You

Sep 14, 2021 at 5:26 am #161623

Chanie Ungar
Participant
This reply has been marked as private.
Sep 14, 2021 at 6:53 am #161633

Humayon
Spectator

Hello,
In our test environment, it’s working fine.
Most probably it’s your theme related issue. Have you tried after disabling the s3 add-on that still the website is crashing or not?
If still crashing then we need to debug it by login into your website.
So Please, cooperate with us by providing your valid temporary wp-admin login details in a private reply. Your previous login credentials are not working now.
Thank You

Viewing 15 posts - 1 through 15 (of 15 total)

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