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Access Denied buttons not showing up in Safari and Firefox

Viewing 7 posts - 1 through 7 (of 7 total)
Jul 24, 2024 at 12:47 am #197301

Les Kurz
Member

Here’s an example page I created. This file is for a certain logged in user role only.

Test Download


Using Download Manager Pro Version 6.5.4

It does NOT work in these browsers:
I am using Safari Version 16.6 (18615.3.12.11.2) and Firefox 128.0.

It works in this browser:
Chrome Version 126.0.6478.183 (Official Build) (x86_64)

Any ideas what’s going on? We had download manager pro and will be paying again for the update when I can work with my finance director to put the payment method in, and then update.

Thank you!

Jul 24, 2024 at 9:01 am #197314

Tahasin
Moderator

Hello,

I hope this message finds you well. I am writing to sincerely apologize for the disruption in our services over the past couple of days. Unfortunately, we have experienced an unexpected technical issue due to a fire incident that broke out in our data center. This incident has caused a collapse of the internet connection country-wide, and as a result, we are currently not fully operational.

Please rest assured that our team is working tirelessly to restore our services as quickly as possible. We will reach out to you as soon as the problem is resolved and ensure that your concerns are addressed promptly.

Thank you for your patience and understanding during this challenging time.

Regards

Jul 24, 2024 at 11:03 pm #197348

Les Kurz
Member

Updates. Here’s the new URL for the test location, we moved our site’s address.

Test Download

I also renewed our subscription and put in the license code.
It now works on Safari (and Chrome) but not in Firefox.

Jul 26, 2024 at 12:32 am #197383

Tahasin
Moderator

We are checking the issue and you will be updated shortly. Thanks for your patience.

Regards

Jul 29, 2024 at 6:40 am #197451

Tahasin
Moderator

Hello,

Could you please check if it’s working on your end? I’m not seeing the “Access Denied” button in any of the browsers (Chrome, Safari, Firefox). Kindly share wp-login credential in a private reply to check the issue.

Regards

Sep 10, 2024 at 4:13 pm #198744

Les Kurz
Member
This reply has been marked as private.
Sep 11, 2024 at 5:15 am #198758

Tahasin
Moderator
This reply has been marked as private.
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