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Abandon Orders but payment processed?

Viewing 9 posts - 1 through 9 (of 9 total)
May 4, 2022 at 12:11 am #171829

Sunny
Participant

In my order history, it indicated that the order that my customer have abandon the purchase. But for some reason, the payment went through PayPal, and the payment the processed.

Not sure how that happens. I did notice that some of the settings like “Cart Page” and “Order Page” were not set. I have taken care of fixing those.

Please assist with this. Thanks

Sunny

May 6, 2022 at 2:41 pm #171901

Sunny
Participant

I am still looking for a way to resolve this. Not sure if what I have done in the post prior was supposed to fix the problems. IE: updating the two pages: “Cart Page” and “Order Page”. I am new to this plugin and trying to figure it out. TIA.

Sunny

May 8, 2022 at 7:04 am #171919

Humayon
Spectator

Hi @emeralddragon,

Welcome to the support forum and apology for the delayed response as our team was on a festival holiday.

As the scenario is unique and not clear to me so it will be very cooperative if you record me reproducing your issue using a tool like this?

It helps me to quickly figure out the issue and squash it immediately.

Also, It is hard to determine the issue without looking into your website.
​
​I request you to please share your website credentials so that I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Password

Looking forward to hearing from you.

May 8, 2022 at 3:02 pm #171929

Sunny
Participant
This reply has been marked as private.
May 9, 2022 at 12:12 pm #171944

Humayon
Spectator

Hi,

Thank you for writing back to us.

For debugging purposes, we need admin privilege.

Please provide us with your admin account credentials.

Regards

May 17, 2022 at 1:32 pm #172180

Sunny
Participant

Sorry, I was out of town for the week and didn’t have access to a computer. OK, I have updated the user profile, you should have the admin privilege now.

Regards.

May 18, 2022 at 4:21 am #172189

Shahjada
Keymaster

Hi,
All In One WP Security plugin was blocking an payment validation request that’s why your order was not completing properly, it is working fine after I disabled that plugin.

May 18, 2022 at 1:18 pm #172201

Sunny
Participant

Thank you, I guess I can’t use that plugin.

May 19, 2022 at 4:47 am #172249

Humayon
Spectator
This reply has been marked as private.
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