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500 internal server error

Viewing 17 posts - 1 through 17 (of 17 total)
Jul 2, 2020 at 10:28 am #132026

Adam Higson
Participant

Hi I have just recently downloaded your plugin to test it and I have got the following error:

500 – Internal Server Error
If you are the webmaster of this site please log in to Cpanel and check the Error Logs. You will find the exact reason for this error there.

Common reasons for this error are:

Incorrect file/directory permissions: Above 755.
In order files to be processed by the webserver, their permissions have to be equal or below 755. You can update file permissions with a FTP client or through cPanel’s File Manager.

Incorrect Apache directives inside .htaccess file.
Make sure you have not specified unsupported directives inside the local .htaccess file. Such include PHP settings and Apache module settings.

—–
So I contacted my web hosting provider to see if its an issue on their end and they have said:
It has the highest available memory_limit set on 768MB as well ( not sure if that would require higher than 768mb memory_limit)

I checked the error log in the cPanel and cannot see any logs so that would not be related to htaccess or permissions here

the website is using php v 7.3

I’m using a page builder called thrive architect if that helps. All of my plugins etc are up to date.

Webpage with the error:

download temp test

screen shot of settings

View post on imgur.com

Thanks

Jul 3, 2020 at 7:40 am #132133

Shafayet
Moderator

Hi,
Please send me temporary wp-admin login info in a private reply to check your issue in detail.

Jul 3, 2020 at 12:52 pm #132147

Adam Higson
Participant
This reply has been marked as private.
Jul 3, 2020 at 12:53 pm #132148

Adam Higson
Participant
This reply has been marked as private.
Jul 3, 2020 at 6:13 pm #132186

Adam Higson
Participant
This reply has been marked as private.
Jul 3, 2020 at 7:46 pm #132188

Shahjada
Keymaster

Hi,
You can’t use same page shortcode in the page content like this:
Image 2020-07-04 at 1.43.21 AM
That creates an infinite loop. Also, there is no need for that.
The page is showing fine now:
Image 2020-07-04 at 1.44.48 AM

Jul 3, 2020 at 9:01 pm #132190

Adam Higson
Participant

You can’t use same page shortcode in the page content like this:

What do you mean by this? I wasn’t using the shortcode on the same page as the download page. I want to be able to use the shortcode in some pages for a course I’m going to be creating. How can I do this?

Thanks

Jul 3, 2020 at 9:14 pm #132192

Shahjada
Keymaster

Okay, may you please tell me why did you put the shortcode [wpdm_package id='1405'] in the page content?

Jul 3, 2020 at 9:21 pm #132193

Adam Higson
Participant

Okay, may you please tell me why did you put the shortcode [wpdm_package id='1405'] in the page content?

I did it in a random page just to tell if it will work using a page builder called thrive architect in a WordPress content block.

I did it purely to test it as I will be placing in a part of a course soon if it works.

Why doesn’t it work, why is there a shortcode if I can’t use it in a page?

Thanks

  • This reply was modified 4 years, 10 months ago by Adam Higson.
Jul 3, 2020 at 9:24 pm #132195

Shahjada
Keymaster

The shortcode is generated from that file/download, you actually don’t need to put it there at all, however, the shortcode is necessary, when you want to show the file/download to somewhere else, like in another page or post.

Jul 3, 2020 at 9:40 pm #132196

Adam Higson
Participant

If that is the case why was it crashing, causing the 500 error on the page before, I’m concerned of putting the shortcode in one of my courses in case it causes the 500 error again.

Jul 4, 2020 at 9:09 am #132201

Shafayet
Moderator

okay, no worry, we shall adjust it with the next update.

Jul 4, 2020 at 11:35 am #132203

Adam Higson
Participant

So can I not use the short code in the page in my courses then I still don’t understand the purpose of the shortcode if it doesn’t work or can’t be used in a page?

When will the next update be as I need to use it very soon

Jul 4, 2020 at 12:18 pm #132207

Shahjada
Keymaster

You can use shortcodes in any pages except in the file description.

Jul 4, 2020 at 12:22 pm #132208

Adam Higson
Participant

I have used in areas that aren’t the files description and it causes the 500 error,

I originally put the shortcode in here

download temp test


which was causing the 500 error, one of you fixed it but it now isn’t appearing when I visit the page.

I can only see the download when I go to edit the page in thrive architect

Jul 4, 2020 at 12:26 pm #132209

Shahjada
Keymaster

There it should work fine, if not, then it could be an issue. with your theme or another active plugin.

Jul 4, 2020 at 3:02 pm #132215

Adam Higson
Participant

It appears to be working now for some reason thanks for your help

Viewing 17 posts - 1 through 17 (of 17 total)

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