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Hi,
Thanks for reaching out and for the detailed explanation of the issue.
Have you tried clearing the cache from Downloads > Settings > Privacy > Clear All Cache ?
To help diagnose and resolve this properly, we’d like to take a closer look from your end.
Could you please share the following access details with us in a private reply?
WordPress admin login URL
Username and passwordLooking forward to your response.
RegardsIn reply to: Not allowed to post review
Hi community,
please see my empty download table:
https://compenser.de/en/downloads-industrial-shock-absorbers/With recent Update from V3 to V7, this download list is empty.
Theme: DIVI Version: 4.24; DiviAiO Version 6.9.4Catgories and Slug remain unchanged, ONLY difference, Version of WPDM.
Categories linked to pages:
category/slug: down, site:
https://compenser.de/en/downloads-industrial-shock-absorbers/download-certificates/category/slug: date, site:
https://compenser.de/en/downloads-industrial-shock-absorbers/download-data-sheets/category/slug: manu, site:
https://compenser.de/en/downloads-industrial-shock-absorbers/download-assembly-instruction-and-operating-manual/category/slug: docs, site:
https://compenser.de/en/downloads-industrial-shock-absorbers/download-documents/category/slug: manu, site:
https://compenser.de/en/downloads-industrial-shock-absorbers/download-assembly-instruction-and-operating-manual/Shortcode example in use: [wpdm_all_packages items_per_page="50" categories="date" jstable="1" order_by="field_name" order="ASC/DESC" cols="title,file_count|update_date|download_link" colheads="Title|Update Date|Download"]
Addons: WPDM – Advanced Custom Fields
What can be the issue here? Thanks.
In reply to: Not allowed to post review
Your plugin injects the provided <script> code in the footer on all pages of the website even if Downloads exist on that page or not. Why output this code at all?
But, the primary issue is it throws a Console error “Uncaught ReferenceError: jQuery is not defined” which breaks other elements on the page. This happens if jQuery is loaded after your script injection instead of within the head.
In reply to: Dashbord Display Error
Yes, key is invalid because it is still linked to your old site. To resolve this, please remove the linked domain from your dashboard. You can find more details here.
Regarding migration:
Moving all packages/files:
You have two options:
1. Use the default WordPress import/export feature fromDashboard > Tools > Import/Exportto transfer all download files, or
2. Go toDownloads → Import & Export → Create Export File(CSV recommended) and download the export file. Then, on the new site, navigate toDownloads → Import & Export → Import from CSVfile and upload the file. This will transfer all your packages.In reply to: Stats, weird numbers?
Hello,
Thanks for reaching out.
Currently, the package engagement metric reflects the total number of downloads for a package. This count includes downloads made by both registered users and guest visitors.
Could you please confirm whether downloads on your platform are accessible to all visitors or restricted to logged-in users? This will help us better understand the numbers you’re seeing.
Looking forward to your response.
RegardsTopic: Stats, weird numbers?
Hello,
How does the stats of downloads actually work? I’m seeing weird numbers like 226 downloads per user.
I have 2 issues and both are for this page which is using the Archive plugin.
Some of the packages are showing up multiple times with different numbers of downloads showing but there is only one copy of the package in the backend. Example in this case is the BPR Etude Hydraulique du ruisseau Bouchard 2010 package. The one with 164 downloads is what is in the backend and clicking on View for any of the 3 copies takes you to the details page for version saying 164 downloads so it goes to the correct file. It does this for a few of the packages, not all of them.
I use WPML and when I switch the French version of the details page for this, it shows me a version the file that has 111 downloads.
Also, when I click on the view details button (Afficher) on the French side, it takes me back to the English page.
In reply to: Links no longer working after update to 7.xxx
This is the shortcode we are using: [wpdm_all_packages jstable=1 cols="page_link,file_count|categories|download_link" colheads="Title|Categories|Download"]
It’s been 6 years since I sent up this page, but the links have worked with the above shortcode and when passed a category slug it would show just the downloads in that category.
It has worked up through 6.9, but has not worked since then.
In reply to: Problems after plugin update-Version 7.2.3
For #1, I have added some CSS in the customizer section
Additional CSSsection, please kindly check now, https://mini-market.uk/downloads/free-stock-photos/And for #3, I have checked video that, the media library option bringing image on gallery view, can you please elaborate more on this requirement? Please kindly check.
Thank you
In reply to: Problems after plugin update-Version 7.2.3
Hi – we have been using links on a menu to display categories, but since the update to 7.0 (and after), these links are no longer working.
An example of the link is: https://wptest.wprnd.net/downloads-index/?wpdmc=awards
This link used to list just the downloads in the “awards” category – but not it just redirects to a page with all downloads listed.
Can you tell me how to alter these links so they continue to work w/ the upgrade? Or what we need to change them to?
Tks
In reply to: Problems after plugin update-Version 7.2.3
In reply to: Blocking Bots and/or Locations
Hello Frank Petersen,
Hope you are well. Yes, the Download Manager plugin has good bot prevention options built-in. You can enable reCAPTCHA verification on your downloads (just edit your package and check “Enable Captcha Lock” after setting up your Google reCAPTCHA keys in Settings), and there’s also an IP Blocking feature under
Downloads > Settings > General > Verification Settingswhere you can blacklist problematic IP addresses or ranges. For US-only access, unfortunately the plugin doesn’t have native country blocking – you’d need to handle that at the server/CDN level (like through Cloudflare) or use a separate geo-blocking plugin, since WPDM can block individual IPs but not by country. I’d also recommend checking your Download Logs first to see where the traffic is actually coming from – that’ll tell you if it’s bots or legitimate international users. Please kindly check.Thank you
Hello,
I would like to report what appears to be a bug in WP Download Manager Free 3.3.51.
We are seeing a very large number of PHP warnings like this:
preg_match(): Delimiter must not be alphanumeric or backslashThe warning points to:
/content/plugins/download-manager/src/__/__.phpAfter debugging, the warning appears to originate from:
WPDM\__\__::sanitize_var($value, $sanitize = '')In the default branch, the method does this:
if($sanitize !== ” && $value !== ” && @preg_match($sanitize, ”) !== false) {
$value = preg_replace($sanitize, ”, $value);
}In our case, $sanitize is repeatedly the string:
"array"Since “array” is not handled by any explicit case in sanitize_var(), it falls into the default branch, and the code effectively does:
@preg_match('array', '')which triggers:
preg_match(): Delimiter must not be alphanumeric or backslashWe added temporary debugging and a backtrace. The relevant call chain looks like this:
– do_shortcode()
– WPDM\Package\Shortcodes::singlePackage()
– WPDM\Package\Package / PackageController::fetchTemplate()
– PackageController::metaData()
– wpdm_sanitize_var()
– WPDM\__\__::sanitize_var()
– WPDM\__\__::sanitize_array()
– WPDM\__\__::sanitize_var() again, this time with $sanitize = ‘array’This happens while rendering pages with WPDM shortcodes. In our test, a single page with 6 download packages already triggered many repeated occurrences.
We are seeing the same issue in two separate projects. We use a monitoring system that still captures these warnings despite the “@” operator, so the logs for both projects are being flooded. Because even a page with only 6 downloads already produces many repeated warnings, this becomes a real operational problem in monitoring and log volume.
So it looks like “array” is being used as a sanitize/validate value somewhere in the package metadata/template flow, but sanitize_var() has no case for “array”, and the default logic incorrectly treats unknown sanitize values as regex patterns.
This does not look like an isolated site-specific regex issue, but like a plugin-side fallback bug for unknown sanitize values.
Suggested fix:
– add an explicit case ‘array’, or
– do not treat unknown $sanitize values as regex patterns in the default branchFor example, the default branch could simply skip preg_match()/preg_replace() for unknown sanitize values.
Could you please confirm whether this is a known issue?
Best regards
In reply to: Download limits not being enforced
There does not seem to be ability to set auto updates for the s3-add (all other WordPress plugin we have do have this enabled). However, when checking Downloads > settings > Updates we can see that everything is up to date. There is no option to set it to auto-update. The main Download manager plugin is set to auto update
Hi,
We are experiencing an issue where the download limit is not being enforced correctly.
We have a membership site using WP Download Manager where members should be limited to 50 downloads per 365 days.
Current configuration
WPDM → Settings → General → Download Limit
Annual membership Subscription: 50
Reset days: 365
Subscriber: 0
Guests: 0
Other roles are also set to 0.
Downloads are restricted to the role:
Annual membership Subscription
Subscribers cannot access the download pages.
Issue
A member account downloaded 200+ models within two days, despite the 50 download limit being set.
The downloads are visible in:
WPDM → Downloads → History
However, the download counter for the user did not increment correctly, and the system did not stop the downloads once the 50 limit should have been reached.
Additional context
Files are delivered via external Dropbox URLs
“Allow repeated download of already downloaded file” is currently enabled
“Count unique downloads only” is currently disabled
The user originally had the Annual membership Subscription role
Once the downloads were noticed, the account was manually changed to Subscriber, which correctly removed access to download pages
Expected behaviour
Once a user reaches 50 downloads, WPDM should prevent further downloads until the reset period.
Actual behaviour
The user was able to download over 200 files without being blocked.
Questions
Are download limits reliably enforced when using external file URLs (Dropbox)?
Are there any known issues where the download counter does not increment correctly?
Are there recommended settings for enforcing download limits in this scenario?
This limit is important for our membership model, so we need to ensure it is enforced consistently.
Any guidance would be appreciated.
Kind regards,
AnnaI have the plugin installed. It shows in the purchase history of my account. The area for front end category management exists. Categories are listed, but when I click edit on one of them or add new category, the whole screen is blurred out.
I also noticed the toggle for activating it says edit/delete – nothing about adding.
I want to restrict this functionality to admin and new role ‘library manager’, but need to at least fix admin access before trying to get it working for a new user role. I tried adding User Role Editor, but there are no settings for categories under the Downloads post type section.
there’s some modal div being put on top of the content: classes- “modal-backdrop fade wpdm-modal-backdrop in” that has the blur and a semi-transparent overlay, so I’m guessing there is some setting that is preventing me from seeing the controls for add/edit OR there’s some kind of AJAX issue? Would minifying js loading or any optimization of the page becausing this?
In reply to: No downloads found!
I have a fix for anyone else with this issue! It seems to only happen if you have memache such as when hosting on WP.com. Here’s what I had to do:
Fix #1: Missing posts_per_page Parameter
File: download-manager.php
Add:<?php // Fix for missing posts_per_page parameter add_filter('wpdm_packages_query_params', function($params) { if (!isset($params['posts_per_page'])) { $params['posts_per_page'] = 10; } return $params; }, 999);What it does: Ensures WP_Query always receives a posts_per_page parameter. When pagination/sorting is active, this parameter was missing for me, causing WP_Query to return incorrect results (I verified this with console logs).
Fix #2: WordPress.com Caching Bug with found_posts
File: __/Query.php inserted at line 415
Insert:<?php // Fix for WordPress.com caching issue: if found_posts is 0 but we have posts, recalculate if ($this->result->found_posts == 0 && !empty($this->result->posts)) { // Run a separate count query to get accurate total $count_params = $this->params; unset($count_params['paged']); unset($count_params['posts_per_page']); $count_params['fields'] = 'ids'; $count_params['posts_per_page'] = -1; $count_params['no_found_rows'] = true; $count_query = new \WP_Query($count_params); $this->count = $count_query->post_count; } else { $this->count = $this->result->found_posts; }What it does: Detects when WordPress.com’s object cache incorrectly returns found_posts=0 despite WP_Query returning actual posts. Runs a separate count query to get the accurate total, preventing the “No downloads found!” message from displaying and ensuring pagination shows all pages correctly.
Hi,
The package count and the pagination need to work correctly based on the records that the user actually sees (based on their access level).
For example, if there are 2,000 packages and the user only has access to 50 of them – and the items per page dropdown is set to show 10 packages per page.
PACKAGE COUNT:
The package count in the bottom left (ex. “Showing 1 to 10 of 2,000”) is incorrect, if the user only has access to 50 packages.The message should say “Showing 1 to 10 of 50”.
PAGINATION:
The current pagination is a bad and confusing user experience.The user sees an empty report table with the message “No matching downloads found”.
But, the table has 200 pages.
And the user has to click through every page to try and find which pages will actually display a package to them.The users aren’t going to naturally expect that they have to do that.
This is not good functionality.In this case, the user should see:
A report with 5 pages, each page shows 10 of the 50 total packages that they are authorized to access.Are you going to fix this pagination quickly?
Thank you!
I am experimenting with adding a gallery plugin to my website to display videos that I have set up as downloads. When I go to add the files, I see “Download Manager” as an option, but when I click it says “Coming soon…” Is that a Pro feature, or is it just unavailable?
Alternatively, I have determined that I can get the videos to work using the master download link for a given package. Is there a way for me to bulk export my video packages and include the master download link in the resulting spreadsheet file? I’d be willing to purchase the Pro plan if I can, because then I could export all my video downloads and import them with the gallery plugin.
Thank you,
We are using the Gallery view template to display a mix of files and images. When we click on a file (PDF) and downloads and is seen in the stats. When we click an image it opens in a lightbox rather than downloads, and if we manually save the image via the browser it does not show in the stats.
We want the image to download, not open in lightbox – what can we do?
