Hello there, This is my subscription-based website where I offer pdf’s to be downloaded. Monthly users can download 3 reports per month, then after 3 downloads if anyone intends to download more reports (PDF), they will have to pay an additional 14.99$. Previously it worked. I had posts where the download button was there as well as another package of pdf that could be added to the cart. Right now when I am adding the shortcode of that 14.99$ package on any post on my WordPress. The page shows a critical error message.
I got an email from WordPress saying Stripe is creating the issue. Here is the mail:
Howdy!
WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with one of your plugins, WPDM – Stripe.
First, visit your website (https://adventurefreaksss.com/) and check for any visible issues. Next, visit the page where the error was caught (https://adventurefreaksss.com/wp-admin/post.php?post=2055&action=edit) and check for any visible issues.
Please contact your host for assistance with investigating this issue further.
If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.
To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.
When seeking help with this issue, you may be asked for some of the following information:
WordPress version 6.5.3
Active theme: Astra (version 4.6.14)
Current plugin: WPDM – Stripe (version 1.6.5)
PHP version 8.1.27
Error Details
=============
An error of type E_ERROR was caused in line 1137 of the file /home/u875753586/domains/adventurefreaksss.com/public_html/wp-content/plugins/wpdmpp-stripe/wpdmpp-stripe.php. Error message: Uncaught Error: Call to a member function create() on null in /home/u875753586/domains/adventurefreaksss.com/public_html/wp-content/plugins/wpdmpp-stripe/wpdmpp-stripe.php:1137
Stack trace:
#0 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-content/plugins/wpdmpp-stripe/wpdmpp-stripe.php(1210): WPDMPP\Libs\PaymentMethods\WPDM_Stripe->buyNowButton()
#1 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-includes/class-wp-hook.php(324): WPDMPP\Libs\PaymentMethods\WPDM_Stripe->buyNow()
#2 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters()
#3 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-content/plugins/wpdm-premium-packages/templates/add-to-cart/buy-now.php(15): apply_filters()
#4 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-content/plugins/wpdm-premium-packages/includes/libs/ShortCodes.php(122): include(‘/home/u87575358…’)
#5 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-content/plugins/wpdm-premium-packages/includes/libs/cart-functions.php(1279): WPDMPP\Libs\ShortCodes->buyNowHTML()
#6 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-content/plugins/wpdm-premium-packages/wpdm-premium-packages.php(1392): wpdmpp_add_to_cart_html()
#7 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-includes/class-wp-hook.php(326): WPDMPP\WPDMPremiumPackage->fetchTemplateTag()
#8 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters()
#9 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-content/plugins/download-manager/src/Package/PackageController.php(397): apply_filters()
#10 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-content/plugins/download-manager/src/Package/PackageController.php(1818): WPDM\Package\PackageController->prepare()
#11 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-content/plugins/download-manager/src/Package/Shortcodes.php(68): WPDM\Package\PackageController->fetchTemplate()
#12 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-includes/shortcodes.php(433): WPDM\Package\Shortcodes->singlePackage()
#13 [internal function]: do_shortcode_tag()
#14 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-includes/shortcodes.php(273): preg_replace_callback()
#15 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-includes/class-wp-hook.php(324): do_shortcode()
#16 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters()
#17 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-includes/rest-api/endpoints/class-wp-rest-posts-controller.php(1865): apply_filters()
#18 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-includes/rest-api/endpoints/class-wp-rest-posts-controller.php(569): WP_REST_Posts_Controller->prepare_item_for_response()
#19 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-includes/rest-api/class-wp-rest-server.php(1230): WP_REST_Posts_Controller->get_item()
#20 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-includes/rest-api/class-wp-rest-server.php(1063): WP_REST_Server->respond_to_request()
#21 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-includes/rest-api.php(555): WP_REST_Server->dispatch()
#22 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-includes/rest-api.php(2922): rest_do_request()
#23 [internal function]: rest_preload_api_request()
#24 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-includes/block-editor.php(753): array_reduce()
#25 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-admin/edit-form-blocks.php(77): block_editor_rest_api_preload()
#26 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-admin/post.php(187): require(‘/home/u87575358…’)
#27 {main}
thrown
Kindly check on this. And let me know. Thanks.
Hi there!
Anytime i migrate a WP-Site (e.g. from staging.domain.com to newdomain.com) half of the files are not there anymore, error: “no files attached”. So i have to manually attach each download again. I did WP-Site migrations many times already, i never had those kind of issunes with a plugin.
Plese check (files at the bottom of the page): https://schule-regensberg.ch/downloads/
Any ideas?
Many thanks!
Hi everyone.
My download button works ok on the page where I want to offer downloads.
But when I click on this button, a pop up window appears, I tick that I accept the Terms of service, then put the password that I have set up and eventually also click the captcha (I’am human).
Then the page refreshs and I see a nice green button in the popup window saying DOWNLOAD but the problem is that the download already begins without even having to push this download button!
I’d like the download to be effective ONLY if we push the Download button.
Can you help me?
Thanks in advance
Hi
We want to view all downloads assigned to a given user, so that we can filter them, and maybe edit them, or see if one download package is missing.
How do we do this please?
I don’t see it in the Packages > Downloads, a Filter by User.
hope you can help.
Simon
Visitors of the site are not able to download files via the download manager form. Neither am I or other admins. We are all greeted with a “permission denied .txt file for any file that we attempt to download or view.
I see in the URL Structure (first box on Downloads > Settings > General) allows the altering of the package and category URL base, but I would like to update the tags URL base. Is there a way to do that?
Hi,
trying to integrate the wpdm-form-lock to my downloads. But after i filled the form (liveform 4.74) it gets stuck – i see an ajax error with message: “is_file(): File name is longer than the maximum allowed path length on this platform (4096)”.
Please contact me for support.
Thanks
Hi,
I have had a message from my client saying not all downloads are being recorded.
Can you please urgently look at this – we identified it firstly with Matthew Haddon but there are definitely others including Lucy Wilcox who dowload lots of files but the website is showing nothing (in fact I would say that if a member is not showing any downloads then this is in correct; everyone of our members have definitely downloaded something), as without accurate stats data I am unable to see trends or abuse of the files which is really important for us.
Also when I tried to update the plugin I received the following error –
Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Looking forward to your response