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Search Results
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In reply to: Search for tag
Hello, Alex
I hope you are doing well and thanks for reaching out.
The search engine functions by targeting package titles only. However, you can use this shortcode to query all downloads associated with specified tag(s)
[wpdm_tag id="Tag Slug(s)" tag_field="slug" title="Custom Title" desc="Custom Dscription" toolbar="1" order_by="field name" order="asc or desc" items_per_page="10" template="temaplte name or ID" cols=4 colspad=2 colsphone=1]Hello good
I need help since the plugin is not restarting the downloads, it resets the period but not the download limitation.
Let me explain better:
a user has 20 weekly downloads, the plugin resets the date but not the available downloads, so I have been manually doing the resets.I hope you can help me
I look forward to your commentsgreetings
In reply to: Not Adding Subscribers
Please configure User Signup Notification ( To: Admin ) properly as I image attached,
Also check if the SMTP mail delivery is working properly from your server or not. And protecting downloads from subscriber, please restrict packages with
Allow Accessoption with subscriber role. Please kindly check and let me know.Thank you and kind regards
In reply to: packages for groups
– Advanced Access Control controls access for specific users not roles, here you can check.
All downloads/packages assigned to a user is listed in User Dashboard My Downloads Tab– For custom roles, we recommend our Pro-Membership add-on. With this add-on, you can create custom roles and set restrictions using the Allow Access option in the package settings.
In reply to: Not Adding Subscribers
Downloads > Subscriberssection is only for Package Email Lock Subscriber, Google or Linkedin subscribers. For registered users you can checkwp-admin > Users > All Userssection. Please kindly check and let me know.Thank you and kind regards
In reply to: Issue with uploading
Hello, Cedric
I hope you are doing well and thanks for contacting us.
I have created a test package to check and it’s working fine. Kindly try clearing the cache from
Downloads > Settings > Privacy > Cache & Statistiques > Clear All Cacheand then upload the files again.Let me know if the problem persists.
Regards
In reply to: Download Limits Add-On Not Tracking Properly
I’m not sure I understand your question. The column you said was missing from the screenshots I provided has been added back (
Users > All Users), but I can only do so with the Download Limits Add-On activated. I am leaving the plugin activated now so you can test.But I keep turning off the
Show download limit notice at front-endoption in the settings because it displays on the frontend for all of our users, even those we haven’t set a download limit for. I don’t want to confuse our users by displaying a box that says “Download Limit: 0/0.” If you need to turn that on temporarily for testing, that’s fine. But I do want to leave it off when we aren’t testing so they don’t get confused…because it is weird that the backend says 0/Unlimited while the frontend says 0/0, almost like 0 downloads are allowed to users without a limit set.I have conducted a thorough review, and since you have reset the download limit for that user, it’s a bit challenging for us to identify the issue. To help debug this, could you please ask the user to attempt the download again? It would also be helpful to monitor any downloads from that user to see if the statistics are accurately capturing the downloads.
In reply to: Stats only for 3 months or 6 months
Hello, Stefano
I hope you are doing well and thanks for reaching out.
Unfortunately, there isn’t an option to set a duration limit for stats. However, you can use the
Delete All Stats Databutton found in Downloads > Settings > Privacy > Cache & Stats to remove the stats data and ease the pressure on the database.Kindly check
In reply to: Download Limits Add-On Not Tracking Properly
Really sorry for your inconvenience. I think it is taking time to resolve your issue. But I can’t check your the attached file issues,
https://proofs.advisorsexcel.com/2024/weekly-dbr/i/download-limits-09.05.2024.pdf
https://proofs.advisorsexcel.com/2024/weekly-dbr/i/download-limits-09.05.2024_unique-only.pdf
for turning off the Download Limits notice on front-end. I have enabledShow download limit notice at front-endsetting fromDownloads > Settings > General, but it is not showing still now. Please kindly help on this. I hope your issue will be resolved ASAP. Please kindly check and let me know.Thank you and kind regards
Hi Tahasin,
Thank you for your reply, we will increase the limit as suggested.
Another ongoing issue that we seem to be having is that the Stats do not seem to be pulling through all downloads.
For example –
Kathryn Feeley contacted us as she had reached her limit, which we reset for her, however if I search for her as a user in the Downlaod Hostory section, it only shows 1 download (rather than 20) what would the reason for this be?Thanks
If a user has both subscriber and Annual Membership Subscription still the reset time will count for Annual Membership role.
What you can do is,
– increase the limit since it’s yearly subscription, so you can set as 200 downloads(for example) per year. If any of your users report you to increase or reset the download limit you can manually reset the limit for that particular user from User pageIn reply to: Amazon S3 Addon Dissapeared
Hello Eric Johnson,
Hope you are well. Thanks for writing to us. Amazon S3 Addon is not installed on your site. However, For updating the WPDM PRO plugin, Please simply click the Save Settings again for the license key option from
Downloads > Settings > License, and then please update the plugin from thewp-admin > pluginspanel.For saving settings again for the license key option from
Downloads -> Settings -> License, that will regenerate the access token. Thus the plugin will be updated,For updating WPDM add-ons, please download your plugin from here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases,
And update manually from the wp-admin dashboardPlugins > Add Newoption. I hope, thus it will resolve your issue. For theDownload > Settings > Updatesoption will may not work properly for some server settings. please check and let me know, if you have any queries.Thank you and regards
In reply to: reset download for guest
ok i understand but it doesn’t work, it only allows one download for guests, my configuration is to reset download in 1 day and it’s been 3 days and the download button didn’t appear again and the countdown timer never reaches zero, I think when there are 12 hours left for the countdown timer to reach zero it appears again that there are 1 day and 12 hours left for me to download again
The download button for guests doesn’t appear, it only appears when you click on reset downloads for everyone
In reply to: reset download for guest
Topic: Download Limit Problem
Hello,
as you can see in the Screenshot I have a Problem with download Limit Addon.All Users “Abonnent” can download 1 File per day. It works if the User has a Forum Role “Teilnehmer”. But if the User has no Forum Role then the User can download “Unlimited” This is not correct.
Download Limit addon should only look at User Role not Forum Role. Can you change it?
Or you can change everywhere where is nothing in Forum Role you can edit it to “Teilnehmer” with a bulk code. Manually it is not possible because I have over 60000 Users.
Thanks a lot.
Regards from Germay
In reply to: Download Limits Add-On Not Tracking Properly
Hey Nayeem,
I’m afraid maybe we aren’t talking about the same issue. This is in regards to the Download Limits plugin, not downloads on the package itself. Are you activating that plugin for your testing? Currently it is deactivated as it isn’t working correctly at all, so I have to test with it outside of business hours. Please if you haven’t clicked through these examples, check them out as they are extremely helpful in understanding what is happening:
In reply to: reset download for guest
No, it worked mate, I’m going to keep using version 2.6.7
Is there any way I can reset guest user downloads? I already tried replacing “all” “guest” with “guests” and it doesn’t work
$(‘body’).on(‘click’, ‘#__rle’, function () {
$(this).attr(‘disabled’, ‘disabled’).html(‘<i class=”fa fa-sun fa-spin”></i>’);
var $this = $(this);
$.post(ajaxurl, {action: ‘wpdm_reset_user_download_limit’, user: ‘all’}, function () {
$this.html(‘<i class=”fa fa-check-double”></i> Done’);Help
In reply to: Download Limits Add-On Not Tracking Properly
No, I checked and it is still not working. I didn’t take the time to document what is happening because it is the same as what I’ve already spent time documenting. If you haven’t taken the time to click through these, they would be very helpful in understanding the issue.
- https://proofs.advisorsexcel.com/2024/weekly-dbr/i/download-limits-09.05.2024.pdf
- https://proofs.advisorsexcel.com/2024/weekly-dbr/i/download-limits-09.05.2024_unique-only.pdf
There’s no need to create new test packages as this is occurring sitewide on all packages. The issue is actually multiplied when switching between packages. That’s when it seems to count multiple times. Once downloading the same pacakage back-to-back, those seem to count as one download, but moving between packages will count anywhere from 2-4 downloads.
In reply to: Bulk tagging and filter by tags ?
For tag we have a shortcode, https://www.wpdownloadmanager.com/doc/short-codes/wpdm_tag-query-all-downloads-from-specified-tags/, you can also check this shortcode,
https://www.wpdownloadmanager.com/doc/short-codes/wpdm_packages-wp_query-in-a-shortcode-for-download-manager-packages/, please kindly check and let me know.Thank you and kind regards
Hi Nayeem,
Thank you, I did exactly as you suggested and disabled all other plugins and switched the template.
Disabling the other plugins didn’t help fix the issue, but the template switch did.You can see my test on the staging version of the website here:
https://fntistg.wpenginepowered.com/test-page-for-downloads-delete-later/Unfortunately, the template needs to be the most up-to-date version. That is the version that is causing the incompatibility with the Download Manager. Could you please offer any information or insight on what we could do to continue using both the newest version of Download Manager Pro and the website template?
Thank you!
Hello Paolo Piana,
Hope you are well. Thanks for writing to us.
For updating the WPDM PRO plugin, Please simply click the Save Settings again for the license key option from
Downloads > Settings > License, and then please update the plugin from thewp-admin > pluginspanel.For saving settings again for the license key option from
Downloads -> Settings -> License, that will regenerate the access token. Thus the plugin will be updated,For updating WPDM add-ons, please download your plugin from here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases,
And update manually from the wp-admin dashboardPlugins > Add Newoption. I hope, thus it will resolve your issue. For theDownload > Settings > Updatesoption will may not work properly for some server settings. please check and let me know, if you have any queries.Thank you and regards
In reply to: PDF compression
Hello etc,
Hope you are well. Thanks for writing to us. We have not such any feature. However, you can check all features here of the WPDM PRO version here, https://www.wpdownloadmanager.com/pricing/. Also can check our available plugins-addons here, https://www.wpdownloadmanager.com/downloads/add-ons/. Please kindly check and let me know.
Thank you and regards
