@charles-mcpadden,
License error may happen for following reason:
- You are using older version ( < 4.6.3 )
- cURL is not active on your server
- Server firewall is blocking https://www.wpdownloadmanager.com
- License key already applied in a site
If answers are “No” for all of the points above, the license will work just fine. Still, only 10 or fewer users in total were facing the issue due to the reasons mentioned above, which is less than 1% of our new user of any single day. However, we are taking care of every issue anyone having there, but you know, it is sometimes hard to find the reason without checking it where it is exactly happening.
So, as you are facing license issue, here are the steps to follow:
- If you are not using latest version, please update, that resolved the license issue for all major users, who were facing license issue after moved license server from HTTP to https
- If you are using the latest version and still facing license issue, please check if cURL is disabled or not working properly on your server.
- Final steps is to check server firewall, of that is blocking wpdownloadmanager.com
- But if you already applied key on a site and now trying to change the domain, you need to give me the key in a private reply to unlock it.
- And if you can’t detect or decide what it is, you need to allow us to access your site to check the issue and adjust it, that is the regular way when customers need support, nothing unusual there, but we respect individuals decisions and privacy policy.
@joeldault, the license should work fine now.
@carl5243, ok now, problem was, curl was not working well on your server, however, I applied an alternative approach to adjust this. However, I also added it on my side for next update.
I tested URLs http://www.openresources.org/rescuing-ambition and http://www.openresources.org/like-a-diamond, downloads seems working fine.
Also tested individual download page http://www.openresources.org/download/out-of-darkness-week-1-audio, however, I’ve adjusted login message from settings and the page template to make it working.
Additionally, if you select only specific user roles for a package, then, user must login before download and only users under selected roles will be able to download the item, but if you want to allow everyone to download an item, only select “All Visitors” for “Allow Access” field.
Please let me know if you need assistance anywhere else.
This reply has been marked as private.
After a long night, I figured out if I attached the file to the package via url (same file, same location) and not via the uploader or the file browser, it works for me without an issue. I’ve been reading alot about my web host (GoDaddy) and it looks like they’re very strict about php scripts running for longer than 120 seconds despite giving the option of changing the max_execution_time. For anybody else on Godaddy, here’s a workaround for now but I hope to find a way to fix it soon.
All you need to do is adding shortcode [wpdm_file_cart]
on a page to show file cart, And keep single file download activate with packages. Additionally, you need to keep [file_list]
tag in link or page template to show file list.
“How do you get rid of the file name – “name.pdf”” <— may you please explain it a little with an example URL.
Hi again, now I’m working with plugin and I’m having some problems.
Yesterday I post in the fórum for problema with interrupted downloads and decide to update to a new versión, 4.6.2
Well, after update can’t add any file beause the plugin don’t add the base dir, example.
In configuration I put this base path: /var/mydomain/files
And when navigate adding the file select dir: Windows/tutorials.zip
The final URL for the file is: Windows/tutorials.zip
And the real location is: /var/mydomain/files/Windows/tutorials.zip
When you try to download, evidently, the file can’t download because the path is incorrect.
Now I return to 4.6.0 and Works again.
Because, sometime, updating plugin reset permalink rules, however, you can avoid it by adding flaturl=0
with short-code.
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@ManuelPalachuk, please zip jobber.pem then upload. BTW, add list api url is https://www.wpdownloadmanager.com/?wpdm_api_req=getPackageList
, it is public.
@m-piotrowicz, in 4.6.2, license key should work fine, please give me your license key in a private reply.
Try following code,
$ID = get_the_ID(); $package = \WPDM\Package::get($ID); echo $package['author_name']; echo $package['author_profile_url'];
I just added the $ID = get_the_ID();
above your code.
I’m not using it anywhere at the moment because I took it out. I was using the code provided to me to create a new column in the show all files shortcode template wpdm-all-downloads.php which I’ve duplicated in my theme folder.
$package = \WPDM\Package::get($ID);
echo $package['author_name'];
echo $package['author_profile_url']; ?>
So basically I’ve added a new header <th> called Author and cells <td> that should output the package’s author name and a URL to the author’s profile.
Use [#download_url#]
tag in email template to send download url. In latest version of plugin this is added in default template.
I mean each time you add a package, for the attached file, I add an URL for the file to download (on an external server, i don’t use the “upload” function), this URL is set by me.
now all my packages have a URL http://ns32……… but i’m moving all my files to a server named http://ns42….. (still an external server, not the one where WordPress is set)
so all my downloads will not work, i can actually go inside each packages 1 by 1 to update the link to the new server, but doing than more than 3000 times is not what i want.
I tryied to modify those packages link directly into the database, but when i do that, when i edit a package, attached file URL is empty.
What are my solutions?
If you added remote URLs in your package zip download will not work, as files need to be in same server to create zip.
Hi,
I need your help on the following :
1- I need to remove category / create date row
2- I need to link icon to package detail -> i found this but don’t know where to add it
a href=”[page_url]”>[icon]
The example above will link icon with package details page URL
-> here’s the link -> http://www.regies.ch/espace-coproprietaires/
Thanks in advance for ur return
Best,
Category RSS feed url is [category url]/feed/
, ex: http://www.wpdownloadmanager.com/downloads/ecommerce-add-ons/feed/ , but “Package visibility in main RSS feed” option adds wpdm package with main RSS feed, ex: http://www.wpdownloadmanager.com/feed/ , you can enable it from wpdm Settings Frontend tab.
Yes, that is possible, you can add remote url as download link. 3 options with attach file metabox, upload, browse and url, you need to use “url” tab.
nivoLightbox
shouldn’t cause any such issue, please give me your URL and temporary wp-admin login info in a private reply to check the issue.
To open new tab you need add attribute target=_blank
with a
tag, and to open rather than download, please check open in browser option in wpdm settings:
https://www.evernote.com/l/AV1CiAhnqtFCyJ8ukOG3Lqf3MXbJHb9n_mQB/image.png
Hi,
URL: http://be.iko.com/technische-fiches/
I’m using Download manager already for a long time and I purchased it already for a few sites.
On the URL above you’ll see 5 tabs.
The downloads on the 1st 4 tabs works fine.
I added the 5th tab only recently and the downloads are not working. I always get ‘file not found’.
I add the files by ‘Bulk import’.
When I add a file manually 1 by 1, than it does work.
Also I don’t t see the map tree structure anymore on the bulk import page and when I add the URL of the files, he shows me all files, but in the last column I see size: 0.00Mb
I already updated to the latest version but that didn’t helped.
I was thinking on some security restriction but then it’s strange that it is working for 1 file.
I can give admin login in Private message.
thanks for a quick response!
Hi, the problem can be solved in
WP Super Cache plugin in causes the problem. As all downloads via our plugin are done via a GET request. So I check the option: ‘Don’t cache pages with GET parameters. (?x=y at the end of a url)’ and the downloads are working again.
or
You can try using w3 total cache http://wordpress.org/plugins/w3-total-cache/ instead
or
In WP super Cache by setting the Cache Timeout from “WP super Cache” to 1, and then back to 1800.
or
try basically adding \?wpdmdl.*
to the list of url strings that force a page not to be cached in Super Cache settings.
or
if you have any cache plugin installed clear cache first. Then go to permalink settings and save it without making any changes.
I hope this solves your problem
Thank you
Thanks for your support.
For some reason, 1 popup parameter is not passing when requesting popup url in your server, however, please try updating extended short-code add-on.
ok now, I added flaturl=0
with short-code.
Hi, I have asked for this problems several time but still do not have a solution for this.
If I use AWS S3 add-on and try to create a bucket or try to access to an existing one, I do receive the following error message.
“Fatal error: Uncaught Aws\S3\Exception\PermanentRedirectException: AWS Error Code: PermanentRedirect, Status Code: 301, AWS Request ID: 9DD9EEAEE56E308B, AWS Error Type: client, AWS Error Message: The bucket you are attempting to access must be addressed using the specified endpoint. Please send all future requests to this endpoint: “superspirit.ffm.s3.amazonaws.com”., User-Agent: aws-sdk-php2/2.7.17 Guzzle/3.9.2 curl/7.38.0 PHP/7.0.14-1~dotdeb+8.1 thrown in /var/customers/webs/Superspirit/wp_harmonics/wp-content/plugins/wpdm-amazon-s3/aws/Aws/Common/Exception/NamespaceExceptionFactory.php on line 91″