Hello @dshank,
Hope you are doing great.
Please share your site URL too.
However, make sure that you are using the latest version of the WPDM Pro and its related add-on.
I hope it will work fine then. If it doesn’t work, then please share the related page/file/package URL with us where the issue exists.
Thank You
Hello @26enterprises,
Hope you are well. And sorry for the inconvenience.
In our test environment, the shortcode is working fine.
However, make sure that you are using the latest version of the WPDM Pro and WPDM Directory Add-on.
I hope it will work fine then. If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Thank You
The point is how are you reaching the URL https://www.ifiar.org/page/3/?wpdmdl
. Manually, you can add any parameter, ex https://www.ifiar.org/page/3/?abcd
Hello,
Sorry for the inconvenience.
In our test, it’s working fine. Make sure that you have copied the shortcode with proper quotes by following this method from the below page.
WPDM Directory Add-on
If, still the problem exists then please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
It helps me to quickly figure out the issue and squash it immediately.
With Regards
Hello @dionassydqi,
Hope you are well.
First of all, make sure that you are using the latest version of the WPDM and Premium Packages add-on.
If, still the problem exists then please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
With Regards
Hello @mth72,
Sorry for this inconvenience.
Could you please share the related page/file/package URL with us?
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
Make sure that WPDM and all add-ons you are using of WPDM are in the latest version. If you can’t update it directry from WordPress dashboard, Please update from here.
If, still the problem exists then please share your admin login credentials with us in a private reply so that we can debug and give you a better solution about it?
Best Regards
Hello @wendell,
Hope you are well. We have introduced a new option from Download > Settings > Basic
for Open in browser and Open in new window. But now you can also make it for as I described below,
by default, you are using link-template-default.php
for link template and page-template-default.php
for the page template. you can edit the files and follow this doc, https://www.wpdownloadmanager.com/doc/template-files/ for back-up your files.
For opening in new windows, please add this code replacing [download_link]
in page/link templates PHP file as i described below,
<a href="[download_url]" onclick="window.open('[download_url]','newwindow','width=1200,height=800'); return false;" class="btn btn-primary" target="_blank">[link_label]</a>
thank you and regards
Hi @eizorugged,
Hope you are well. And sorry for the inconvenience.
Auto-install sometimes fails due to auth error or server file permission issue, however, you always can download and install any add-on from the below link.
User Dashboard
I hope it will work fine then. If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank you
Hello @way-saputraa,
In my inspection, I found that lots of plugin required files are not getting loaded properly due to your server, that’s why the admin panel is breaking.
Please check this.
So, in order to solve the issue.
1. Make sure to increase PHP memory limit, post_max_size and upload_max_filesize
. If you don’t know how to do it then contact hosting provider support.
2. Go to Dashboard Settings General
page and look for the WordPress Address and Site Address option. Make sure both the URL are correct and the same. Once done, click on the “Save Changes” button to save the editing like this
3. Try using the default WordPress .htaccess
.
4. There can be a conflict with another plugin, can you please enable/disable other plugins for checking, you may also switch the theme to another for checking.
Please let me know then.
If still, the problem exists then please provide us with your super admin access in a private reply as well as second admin account admin privilege.
Thank You
Hello Cedric,
Did you check this
You need to send request like this:
curl -X POST \
https://yorusite.com/wp-json/wpdm/v1/packages \
-H 'Authorization: Bearer 613efe9acb0d5c2b' \
-H 'Content-Type: application/json' \
-d '{
"title": "The Alchemist",
"description": "The Alchemist follows the journey of an Andalusian shepherd boy named Santiago.",
"excerpt": "The Alchemist is a novel by Brazilian author Paulo Coelho.",
"status": "publish",
"tags": [
"novel",
"paulo-coelho"
],
"categories": [
16
],
"thumbnail": "https://example.com/wp-content/uploads/2019/01/the-alchemist.jpg",
"additional_previews": [
"https://example.com/wp-content/uploads/2019/03/the-alchemist-cover.jpg",
"https://example.com/wp-content/uploads/2019/03/the-alchemist-map.jpg"
]
}'
then you will get json response.
Authentication is done via the API key which you can find in your WPDM REST API settings. Pass the API key as a bearer token in an Authorization header.
Authorization: Bearer {key}
Alternatively you can also use Basic Auth over https by sending username, password.
Authorization: Basic {base64("username:password")}
In both Authentication procedure what you can do via API depends on the associated user capabilities. Unauthenticated requests will return an HTTP 401 response.
To get a package you have to follow this
You can check the details in the doc.
Thanks
This reply has been marked as private.
Hi,
We have bulk uploaded documents using your import/export plugin, which links to our server.
We have added the short cods on pages we would like documents to show via categories. Please see example below:
[wpdm_category id="annual-reports-2016-2017" operator="IN" title="2016 Annual Reports" desc="Download all 2016 Annual Reports Below" toolbar="1" order_by="date" order="asc or desc" item_per_page="10" template="cwdm_template" cols=1 colspad=1 colsphone=1]
The issue is that we see the “10 downloadable items per page” but there should be an option to view page 1-5 OR a “load more” option which is not showing on the live website. It worked with a different template previously but for some reason it does not display on this site. URL: http://cwdm3.swey.co.za/tenders-submitted-and-closed/
Can this please be fixed ASAP?
Thanks.
Hello @dngretsch,
Sorry for the inconvenience.
In our test environment .txt files are getting uploaded properly without any error.
Can you please elaborate a bit more with some screenshots or it will be very cooperative if you record me reproducing your issue using a tool like this?
If possible, please, provide us with your temporary wp-admin login details in a private reply for checking the issue.
Also, share the related page/file/package URL with us?
It helps me to quickly figure out the issue and squash it immediately.
In the mean time, have you tried this setting?
We have a nice doc on adding custom MIME type as well.
With Regards
Hi @strigga,
Sorry for the inconvenience.
Make sure that you are using the latest version of the plugin and its related add-on. However, if any caching plugin is there then deactivate or reconfigure it properly.
If, still the problem exists then please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Please open a separate forum topic in the future by describing your issue there properly. So, that we can better track and give you a solution ASAP.
Thank You
Hello,
Have you checked the shortcodes of WPdm?
If you check the shortcode pages, you will also able to see the demo there. Maybe you can get that you are looking for.
Also you can check this addon of wpdm:
WPDM Directory Add-on
If the issue still persists, please also share more details about your requirements and also provide me related urls of your website.
Thanks
Hello @martaop,
Hope you are well. And sorry for the inconvenience. We have released the latest version 6.0.6
of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download them from here.
I hope it will work fine then. The latest version comes with lots of cool features and stability as well.
If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank you
Hello @chanieuniversalnyc-com,
Hope you are well. And sorry for the inconvenience. According to the latest update of WPDM, you also need to update the other add-ons as well. Please update them, or you can download them from here.
I hope it will work fine then. If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank you
Hi @welswebmaster,
Hope you are well.
Can you please let us know which shortcode you are using?
Also, please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
However, please share the related page/file/package URL with us where the issue exists.
Meantime make sure that you are using the valid shortcode with its parameter from the below link.
WPDM Directory Add-on
Thank You
Hello @tsungyu,
Sorry for the inconvenience.
According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update the WPDM Extended Short-codes
to the latest version which is right now 3.0.1
. Hopefully, your problem will be solved.
If, still the problem exists then please share the related page/file/package URL where the problem exists?
Thank You
Hello @mfirwana,
Hope you are well. Have you tried these options? please let me know

In additton it may need to add some changes for the task. Please also share related url of the packages/pages that you want to hide.
Thank you and regards
Hi @nidorn65,
Hope you are well. And sorry for the inconvenience. We have released the latest version 6.0.6
of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download them from here.
I hope it will work fine then. If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share front-end user login credentials as well.
It helps me to quickly figure out the issue and squash it immediately.
Thank you
Hello @bbp1963,
Hope you are well.
Make sure that you are using the latest version of the WPDM Pro and Private Message add-on.
If still, the problem exists then will you please share the related page/file/package URL with us?
If possible, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank You
hi there
We are seeing the following issues with the message body:
1. An image which has broken URL but called “Card Image Cap” appears inside a div called “card” – not sure what its purpose is, but sometimes this is repeated 6 or more times below the message body. Can this be hidden/removed?
2. The system is adding random links to random words in the message that the user did not add. How can this be suppressed?
https://brilliantbritishproducers.uk/wp-content/uploads/2021/08/Screenshot-2021-08-24-at-10.52.39.png
thanks
Hi,
It looks like parse_url
function is not working properly in your server, please give me temporary wp-admin login info to check your issue in detail. However, we also added an exception handler there for that next update. So, nothing to worry about :).
Hi @justonecookbook,
Hope you are well.
Will you please share the related page/file/package URL with us where the issue exists?
If possible, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, make sure that you are using the latest update of WPDM PRO and its related add-ons as well.
Thank You