Trisha Miller

Forum Replies Created

Viewing 23 posts - 1 through 23 (of 23 total)

Mar 9, 2025 at 3:49 pm in reply to: Will you EVER add support for Post Tags?? #204334

Participant

Wow, you guys just.don’t.get.it.

What are downloads great for? Product manuals. Location maps. Destination details. LOADS of documentation assets that NEED to be associated with _relevant content_.

MANY webmasters _already use_ the native WordPress “Post Tags” for their content, (I use the example of products that need user manuals associated). Several clients I work with sell products and use POST Tags to associate all sorts of related content to their product, such as the (downloadable) user manual, as well as user reviews or testimonials, etc. ALL OF THE Webmasters in my Groups tell me they do the SAME thing – associate all sorts of related content using Post Tags.

NOTE: I’ll reiterate, since you’re slow to understand – THEY USE NATIVE POST TAGS TO ASSOCIATE RELATED CONTENT.

Your plugin adds a custom taxonomy, but REMOVES the support for Post Tags – that makes NO SENSE AT ALL. It’s fine if you want to ADD custom Tags (but not “force” it on users) but removing support for native Post Tags is simply DUMB.

They would LOVE to use a plugin like yours to be able to easily track downloads as well as take advantage of some of the other nice features your plugin includes, but THEY WON’T USE IT BECAUSE IT LACKS SUPPORT FOR POST TAGS!

I am NOT asking for a “individual setting based on user preferences” – I am asking for a VERY BASIC FEATURE that I could see being left out of a free plugin but not a PREMIUM plugin!!

If you don’t WANT valuable feedback like this from real users and developers, THEN WHY BOTHER WITH A FEATURE REQUEST FORUM?!?!

I’m done. Add it or don’t. I’m NOT GOING TO EFFING PAY YOU TO DO SOMETHING YOU SHOULD DO FOR THE BENEFIT OF YOUR USERS!

I’m also done promoting your plugin to others. I’m done giving it good reviews. I’m going to search for a competitor product and promote that instead.

Mar 8, 2025 at 4:07 pm in reply to: Will you EVER add support for Post Tags?? #204325

Participant

Oh lordy, I am beginning to think you are not a real person, Nayeem.

I’ve done that, multiple times.

Also, it’s so simple you should not need me to outline “requirements”, but here goes:

1. ADD A TOGGLE OR CHECKBOX TO SUPPORT USE OF POST TAGS.

2. ADD A TOGGLE OR CHECKBOX TO SUPPORT USE OF CUSTOM TAGS (TAXONOMY).

3. USERS SHOULD BE ABLE TO TURN ON, OR TURN OFF, SUPPORT FOR EITHER OR BOTH, IT SHOULD NOT BE ONE OR THE OTHER, BOTH SHOULD BE AVAILABLE OPTIONS.

That’s all. Thank you for agreeing to add this to the list of upcoming feature additions.

Mar 7, 2025 at 8:51 pm in reply to: Will you EVER add support for Post Tags?? #204299

Participant

Nayeem, I’ll try once more:

I ALREADY DID submit a feature request in that specific forum, as I’ve said several times already…..I submitted it 9 months ago.

If you allowed attachments here, I’d post a screenshot but since you don’t, then all I can do is link to it, AGAIN:

Feature Requests

At the very top of that forum and my post it has this: Home / Topics / Download Manager Pro Feature Request / Feature Requests

SO I KNOW it’s posted already in the right forum.

Mar 6, 2025 at 9:41 pm in reply to: Will you EVER add support for Post Tags?? #204274

Participant

Hello Nayeem,

It seems we are not speaking the same language.

This is NOT urgent, it’s simply a request to make your product better.

I am NOT going to pay for any custom work, I’m capable of doing that myself, so I’m NOT going to contact anyone to ask about pricing.

This is SIMPLY A FEATURE REQUEST.

Mar 6, 2025 at 7:19 pm in reply to: Will you EVER add support for Post Tags?? #204266

Participant

Thank you Nayeem, I did submit a feature request in that forum, over 8 months ago, and never received any reply.

Feature Requests

There are actually 2 feature requests on that Post, the second feature is also important, but supporting Post Tags is a critical issue.

Please understand this: I do not want to _pay_ for custom service on a feature that really should be included in the plugin – I can hack the plugin to add in this basic feature – my GOAL is to help your team produce a better product by adding something that it SHOULD have.

Mar 6, 2025 at 4:08 pm in reply to: Will you EVER add support for Post Tags?? #204253

Participant

Hello Nayeem,

YES! A simple checkbox or toggle would work perfectly.

First, please understand that I honestly think this is a GREAT plugin, it’s just missing this ONE tiny feature that would make it perfect.

I belong to several webmaster groups, and everyone I have spoken to said that they can easily see a use-case for a custom taxonomy (so that should be an OPTION with a checkbox or toggle also), but that supporting Post Tags would be a MUST because it’s already a native way to associate two different pieces of content.

I’m happy to help beta-test for you or help in any way I can. And thank you for responding and giving this consideration.

Jan 15, 2025 at 4:29 pm in reply to: Still waiting for an answer on necessary feature requested #202710

Participant

Thank you, and I hope you’ll seriously consider – at the very least – adding support for native Post Tags…..this is a must, after all why on earth would a webmaster NOT want the ability to associate content with downloads using the simplest native solution (Post Tags) when many other plugins (such as ‘related content’ type of plugins) use exactly that method? It’s what Post Tags are best for. It’s so frustrating that I have to keep hacking every update to add back in the ability to associated my downloads with my content using the Post Tags.

Oct 7, 2024 at 7:51 pm in reply to: Feature Request – support Post Tags #200185

Participant

ALSO it’s very frustrating that the support for Custom Templates is so wonky…..I removed ALL Templates except for the custom ones I created for links and pages, but the plugin STILL forces me to scroll down and manually choose those Templates instead of simply using my custom templates as the “default” in the absence of other templates…..what is the use of setting a “default” if I still have to select it manually for each and every asset?

Oct 7, 2024 at 7:49 pm in reply to: Feature Request – support Post Tags #200184

Participant

I can confirm that adding that (“define(‘WPDM_USE_POST_TAGS’, true);”) to my wp-config.php file does not work. It does not give me access to my Post Tags when adding new assets, and still creates the menu item for “custom” Tags that I DON’T want, because my users don’t then get to choose from Post Tags, they start creating duplicate Tags …..it’s very frustrating to try to control my users behaviour when it would be much simpler if this plugin would simply support Post Tags.

I love this plugin, but I cannot understand why you cannot simply allow for supporting Post Tags as an option in the admin settings for your plugin. Supporting Post Tags is a no-brainer – why would you assume that NO ONE wants to associate downloadable content with Post content, using the Tags that are already assigned to Post Content? This seems like a basic need for most webmasters.

PLEASE I’M IMPLORING YOU to consider this simple request. I have to hack this plugin every time there is an update and it’s very frustrating.

Apr 9, 2024 at 8:06 pm in reply to: Set Default Templates for all downloads #194679

Participant

Hello again Nayeem,

I just wanted to update you that this solution does not work. 🙁

I did as you suggested and disabled ALL templates except for my new custom Page and Link templates, but newly created packages still require to scroll all the way down and actually select the only available template (mine) for each Link and Page defaults, the plugin does not automatically consider them to be the “default” even though they are the only templates enabled.

I would strongly encourage you to consider adding some basic “defaults” settings with next update to the Pro version of this plugin. I do understand why you’d want to sell that functionality in a separate add-on, but that should really only be needed by those who use your free plugin, for a Premium/paid version the ability to specify template defaults is something that should be a standard feature.

Mar 29, 2024 at 6:49 pm in reply to: Set Default Templates for all downloads #194403

Participant

Thank you Nayeem, I deeply appreciate your taking time to explain that, I am a Pro user but apparently didn’t realize I could simply “turn off” all the other templates that I don’t need, that truly is a good solution to my problem, so thank you for pointing this out.

Mar 28, 2024 at 4:22 pm in reply to: Set Default Templates for all downloads #194375

Participant

Wow that’s disappointing. I paid for a premium plugin, and now you want me to pay even more for something as simple as setting some defaults? I could understand if I needed extra functionality, but setting defaults is a very basic expectation for a premium plugin.

Sorry but I’m not willing to pay more. If I can’t find a way around this on my own with some code, I’ll simply switch to a different plugin. VERY *not* happy here.

Nov 8, 2023 at 5:28 pm in reply to: Feature Request – support Post Tags #191189

Participant

Thank you so much Shahjada for the suggestion, I did not know I could use wp-config.php for that! I’ll use that instead of hacking the plugin. Much appreciated!!

Oct 18, 2023 at 4:55 pm in reply to: Pro user here, I need a link to download current version #190741

Participant

Hi Humayon,

Thank you very much! I tried replying to your email but it didn’t go thru, but your instructions were very helpful and I now have the current version.

HUGS!
Trisha

May 18, 2023 at 3:44 pm in reply to: Is it possible to download all the documentation for offline viewing? #186897

Participant

Thank you Nayeem, I do appreciate the quick reply and I understand….I hope that perhaps it’s something your team will consider for the future.

🙂

May 18, 2023 at 3:29 pm in reply to: Changing link URL for better SEO #186896

Participant

Hello Tanvir,

Thank you so much for the quick response, I think your first solution (masking the link) is the best, thank you for reminding me of that Setting.

The second solution will actually prevent search engines from indexing the *Page* that the download lives on, which is the opposite of what we want – we DO want the Pages indexed, we just don’t want the direct assets indexed.

So just to be clear (in case anyone else finds this) here is an example:

PAGE: https://mydomain.com/resources/mycooldownloadpage <– this we DO want indexed

Asset: https://mydomain.com/?wpdmdl=123456 <– this we do NOT want indexed

So I’m off to mask my links and will be sure to flush my permalinks too! Thank you again!!

Apr 20, 2023 at 5:55 pm in reply to: Custom URL #186126

Participant

@Shahjada, I’ve already customized the link and page templates to create new defaults, and while it’s great that I can clone and then edit templates (yay!), I can’t find a way to specify the new templates to be used as my new “defaults” nor to bulk-edit my assets to specify the new defaults, it looks like I’ll have to manually edit my hundreds of downloads to do that…..sigh…

BUT on THIS issue of the base URL, I see that in the plugin’s main file there are lines that setup the slug variable, in download-manager.php on line 289 there is this:

 $tslug = get_option('__wpdm_purl_base', 'download');
        if(!strpos("_$tslug", "%"))
            $slug = sanitize_title($tslug);
        else
            $slug = $tslug;

and then a few lines further down, line 304, is the rewrite argument for the CPT that uses that variable.

I tried commenting those out but then the plugin inserted “wpdmpro” into the URL and did NOT use my category. 🙁

I’ve already had to hack this file to add support for post_tags, which is critical for us, we can’t do without the Post Tags applied to each asset, so as long as I’m hacking it, can you tell me if you think this part of the code is causing the problem?

Apr 19, 2023 at 8:36 pm in reply to: Custom URL #186106

Participant

This reply has been marked as private.

Apr 19, 2023 at 8:23 pm in reply to: Custom URL #186105

Participant

Thank you @shahjada I truly appreciate your ongoing help, but this is not working.

While my (non downloads) Pages are working (no more 404s) none of the downloads are actually accessible, I get a 404 on those when I try to “view” them from the Downloads overview page in the back end, and the front-facing page where I have the shortcode to display the list by category shows nothing, just the (added by WPDM) search and filter bar, no listing below even though I’m certain I have the categories set for each download and the short code entered correctly (it was working fine before, no changes to the shortcode and the category ID has not changed).

In order to get the category name in the URL, but not the word “download”, I used both snippets of code you’ve provided – the one way above that sets up the variable %wpdmcategory% and the code just above to filter out ‘download’ when parsing.

All downloads show the correct URL structure in the back end (mysite.com/wpdmcategoryname/assetname) but can’t be accessed on the front end.

And honestly I’ll tell you that this should not be a “paid” customization. I was told in the forum for the free version that by upgrading to the Pro version I’d be able to control the URL base, this is not what I call “controlling the URL base”.

I’m fortunate to also be a developer, I’ve been working with WP since pre-version 1, and have developed many themes and a few custom plugins myself…….I cannot imagine the frustration of someone trying to do this without my background, I’m extremely frustrated by this and deeply unhappy…..

To be honest, I don’t even understand why your plugin works so hard to NOT let a user control the URL…..

I’m going to keep messing with this for one more day, after that if I can’t get it working I will request a refund and just go back to Download Monitor.

Apr 18, 2023 at 4:28 pm in reply to: Custom URL #186056

Participant

Hello Shahjada,

Once again, thank you so much for a very quick reply and solution, I can confirm that following your last instruction did get everything back working fine.

However, sadly it does not do what we need, and what the OP needs, which is to be able to remove the /download/ (or /downloads/) from the URL.

Perhaps it might help if I explain our situation better…..

We have had (for many, many years) a page titled “Downloads” (in our URL, it was http://www.oursite.com/downloads) on that page we initially just listed links to certain pages (posts, actually), each that had a blurb and something to download…it might be a user guide, or a map, or whatever, and the URL was “www.oursite.com/maps/thismap.pdf” or “www.oursite.com/user-guides/myguide.pdf”. Each individual page was optimized for that asset, and our main “Downloads” page was just a listing of links to those pages by category.

Then a few years ago my boss said “we need to track how many people download those” so we switched to using a plugin, Download Monitor, which worked great, although it was a huge amount of work to move all our assets into it and swap out the links, but it worked.

Then recently my boss said “we need to let visitors VIEW the download first, or print it, before they decide if they want to download it”. Great. Download Monitor won’t do that, so I searched for weeks and tested many other plugins, before settling on yours – it’s truly a great plugin – BUT we discovered after installing it and migrating all our downloads from Download Monitor into yours, that it added the /downloads/ into the URL and our main Downloads page no longer worked.

So from the WP forum for the free version I was directed to the Pro version and told the Pro version would allow me to set the URL base myself.

I need to be able to keep ONLY the category name in the URL – that is how our downloads have been indexed for years and I really don’t want to do redirects. I like that your plugin uses custom category so it could import the categories from Download Monitor also (that process was super-simple and very smooth). 🙂

BUT we’ve also always used post_tags to associate assets with content – so if I have a post about a product, and I have a user guide for that product, they get associated to the same page by tagging them both with the same post_tag.

Since your plugin does not support using post_tags (you’ve removed that support on line 315 of the current version 6.3.3) which I had to change that line from “false” to “true” and comment out line 369 (so that the custom tags are not registered), and I keep good notes so that if/when I update to the next version I can make those changes again (I would encourage you to consider adding that as a choice to the Settings, to enable or disable support for Post Tags and maybe even other users might like support for Post Categories).

I deeply appreciate your ongoing help to figure out this URL base thing, I’ve already spent weeks on this project and my boss is pressuring me to get our assets back online and available because it was a significant source of our traffic and it’s dropping every day I don’t have my downloads back.

Apr 17, 2023 at 11:05 pm in reply to: Custom URL #186024

Participant

WELL I SPOKE TOO SOON!

While the solution offered worked in the BACK END, where I could see that the base URL to my downloadable items (packages) did indeed change to include only the category name, which is good…..

NOW NONE of my Pages are accessible on the front end – ALL content other than my home page goes to the 404 error page!

EDITED TO ADD: After deactivating the plugin WPDM pro, now all pages get redirected to my home page, not good.

I’ve reversed everything and flushed the cache (permalinks) several times and nothing is fixing it. I’m attempting to restore from my backup last night but this is truly disastrous. 🙁

Apr 17, 2023 at 9:57 pm in reply to: Custom URL #186023

Participant

Thank you SO much Shahjada, I can confirm that your solution works for me!

So sorry MC RL for hijacking your thread, I hope you are able to make this work for you also.

I would also like to give the support team here a huge KUDOS, it’s truly impressive to get a solution so quickly.

Apr 17, 2023 at 8:57 pm in reply to: Custom URL #186021

Participant

I have the same exact problem, I upgraded to Pro to control the Base URL but it won’t allow me to specify to use the Category name in the URL, just the actual word “category” which does us NO good at all!

I’m pretty unhappy at the moment……..I hope the developers will respond soon with a solution, this seems like a very elemental request that actually SHOULD be in the free version, but to not get it right in a Pro (and not a cheap one at that) version???

Viewing 23 posts - 1 through 23 (of 23 total)