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Johnny Woods

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Apr 16, 2024 at 12:50 pm in reply to: Urgent Issue with Download Manager Stats for Unique Downloads #194772

Johnny Woods
Participant

This Is Urgent

Apr 16, 2024 at 12:49 pm in reply to: Urgent Issue with Download Manager Stats for Unique Downloads #194771

Johnny Woods
Participant

Hello Nayeem, Can we have any update, please?

Apr 2, 2024 at 4:58 am in reply to: Urgent Issue with Download Manager Stats for Unique Downloads #194456

Johnny Woods
Participant

Hello Nayeem, Can we have any update, please?

Mar 27, 2024 at 5:05 am in reply to: Urgent Issue with Download Manager Stats for Unique Downloads #194308

Johnny Woods
Participant

Hello Nayeem,

Thank you for getting back to us. Much appreciate your support. Can you please let me know the ETA you can get back to us by?

Mar 26, 2024 at 7:41 am in reply to: Urgent Issue with Download Manager Stats for Unique Downloads #194265

Johnny Woods
Participant
This reply has been marked as private.
Nov 9, 2022 at 3:47 pm in reply to: Unique statistics do not appear to be reporting correctly. #180226

Johnny Woods
Participant

Any chance you can answer the questions above?

Nov 7, 2022 at 1:57 pm in reply to: Unique statistics do not appear to be reporting correctly. #180119

Johnny Woods
Participant

Please can you answer the below questions from 26th October…

1. Are you able to give us information/link to guide on how we are able to get users to register and if there is anything we can do to register the existing subscribers list?

2. On the registration form, are we able to add our own fields for additional information – example: Company?

3. Are we also able to add GDPR statement/checkbox to the registration form?

Thanks

Nov 2, 2022 at 9:40 am in reply to: Unique statistics do not appear to be reporting correctly. #179930

Johnny Woods
Participant

Hi Shahjada

Is the above something you can help with?

Thanks

Oct 26, 2022 at 12:54 pm in reply to: Unique statistics do not appear to be reporting correctly. #179728

Johnny Woods
Participant

H Shahjada

A couple of additional questions…

1. Are you able to give us information/link to guide on how we are able to get users to register and if there is anything we can do to register the existing subscribers list?

2. On the registration form, are we able to add our own fields for additional information – example: Company?

3. Are we also able to add GDPR statement/checkbox to the registration form?

Many thanks

Oct 26, 2022 at 8:06 am in reply to: Unique statistics do not appear to be reporting correctly. #179725

Johnny Woods
Participant

Hi Shahjada

Thanks for this, that now makes sense.

So, how do we make them registered users?

Thanks

Oct 24, 2022 at 11:59 am in reply to: Unique statistics do not appear to be reporting correctly. #179641

Johnny Woods
Participant

Hi Shahjada

There absolutely is an issue.

In the subscriber list, I have screenshotted 1 of many users who have signed up and downloaded various files but they are still showing as guests in the stats.

Please see below screenshots…
https://drive.google.com/file/d/18tHYLltAERY68PUTz4gelRGsMZ1v6Kk1/view?usp=sharing
https://drive.google.com/file/d/18tVUOsG3Ly4_7-zrnVoSm88-VYl4hbYH/view?usp=sharing

We really need this resolved as soon as possible as this has been going on for over 2 months, with no resolution.

Oct 24, 2022 at 8:43 am in reply to: Unique statistics do not appear to be reporting correctly. #179599

Johnny Woods
Participant

Hi Shahjada

It has now been 12 days since your last response and this issue is still ongoing.

Please can you update me on where you are with fixing this for us.

Thanks

Oct 18, 2022 at 8:43 am in reply to: Unique statistics do not appear to be reporting correctly. #179419

Johnny Woods
Participant

Is there an update on this, please?

Oct 12, 2022 at 11:16 am in reply to: Unique statistics do not appear to be reporting correctly. #179217

Johnny Woods
Participant

I understand that, but why are none of the subscribers showing up in the download history?

Using August as an example, filtered between 2022-08-01 and 2022-08-31, it shows all downloads as ‘guest’, apart from 2 subscribers.

In the subscriber list, it shows 527 users downloading something throughout August.

Why do these users not show in the download history – that is an issue and is causing further issues with our relationship with our client.

We have another site pending that would potentially need to use this system, but it relies on this being sorted.

Oct 11, 2022 at 1:56 pm in reply to: Unique statistics do not appear to be reporting correctly. #179168

Johnny Woods
Participant
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Oct 11, 2022 at 8:29 am in reply to: Unique statistics do not appear to be reporting correctly. #179128

Johnny Woods
Participant
This reply has been marked as private.
Oct 10, 2022 at 11:19 am in reply to: Unique statistics do not appear to be reporting correctly. #179094

Johnny Woods
Participant

So, update has been added and the issue that we originally raised is not resolved!

The users all still show up as ‘guest’ – how can this be resolved?

We’ve noticed that once a user has added their email once, it doesn’t seem to register a repeat user downloading a resource – not sure if that is a setting issue but would be useful to get this resovlved to help our client get clear information from the stats.

Oct 10, 2022 at 9:47 am in reply to: Unique statistics do not appear to be reporting correctly. #179084

Johnny Woods
Participant

There is no option to add the license key on the plugin update.

It would make more sense to be able to update the plugin in the plugin manager in WordPress, which gives me the option to update now. Which isn’t working.

Oct 10, 2022 at 9:16 am in reply to: Unique statistics do not appear to be reporting correctly. #179078

Johnny Woods
Participant

Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Oct 4, 2022 at 8:15 am in reply to: Unique statistics do not appear to be reporting correctly. #178814

Johnny Woods
Participant

Hi Shahjada

When will this update be available? Is it available now?

Thanks

Oct 3, 2022 at 2:54 pm in reply to: Unique statistics do not appear to be reporting correctly. #178731

Johnny Woods
Participant

Hi Tanvir

Just had another look at this in the CMS, and still not really making much sense.

Based on what you said – ‘Showing downloads 1 – 30 of total 5 – means there are 5 unique users downloaded at that time period’ – I’ve attached another link: https://drive.google.com/file/d/14baLs5wQF5xk3aLWmbu-FBaT5SzwQE5O/view?usp=sharing

As you can see all users are showing as Guest. How can it sort that information by 5 unique users when there is no user information stored for each download? There are also more than 5 unique IP addresses and more than 5 different document titles so can’t be sorting by those either.

This has been back and forth for a number of months. Need to get this sorted as the client is complaining.

Thanks

Sep 30, 2022 at 9:31 am in reply to: Unique statistics do not appear to be reporting correctly. #178611

Johnny Woods
Participant

Hi Tanvir

It would be good to understand how the unique downloads are supposed to work. On the image link below, we are selecting ‘Count unique downloads only’ and this is coming back with ‘Showing downloads 1 – 30 of total 5’ – which makes no sense.

https://drive.google.com/file/d/13KBJp2K0ZvIXH-wJABuTETzZR5WIB9QK/view?usp=sharing

This link (https://drive.google.com/file/d/13NsjgHRF9UWhnphe7iig1WET2T9VMmI7/view?usp=sharing) shows how the filter looks without the unique downloads – ‘Showing downloads 1 – 30 of total 837’.

It would be good for us to understand what the unique downloads are sorting by?

Also, the subscribers list is showing the people who have signed up for downloads, but in the download history in Stats, it shows everyone as guest apart from 3 people, me, the client and SEO agency.

Can you help us with these, please?

Thanks

Sep 15, 2022 at 2:32 pm in reply to: Unique statistics do not appear to be reporting correctly. #178018

Johnny Woods
Participant

Hi

Can someone please address this, we have had no useful reply for almost 1 month.

Sep 8, 2022 at 8:49 am in reply to: Unique statistics do not appear to be reporting correctly. #177683

Johnny Woods
Participant

Hi

I posted on the forum as suggested and have had no reply.

Can you look into this and see how you can help please?

Thanks

Sep 7, 2022 at 12:40 pm in reply to: Unique statistics do not appear to be reporting correctly. #177639

Johnny Woods
Participant

Hi

Is there any progress on this please?

Looking to put together a report and this feature doesn’t seem to be working. Can someone please take a look please.

Thanks

Viewing 25 posts - 1 through 25 (of 27 total)
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