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Shahriar

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Jun 7, 2019 at 2:53 pm in reply to: No File Size #97948

Shahriar
Moderator

Please send temporary wp-admin login info in private reply. Maybe we can fix this by adding some custom code.

Jun 7, 2019 at 2:52 pm in reply to: Audio PLayer Short Code #97947

Shahriar
Moderator

Sorry about that. We found the issue. Releasing an update soon.

Jun 7, 2019 at 2:49 pm in reply to: Can't save any Settings #97946

Shahriar
Moderator

Please send temporary wp-admin login info in private reply to check the issue. Are you hosting on SIteGround?

Jun 7, 2019 at 2:45 pm in reply to: Licence key #97945

Shahriar
Moderator
This reply has been marked as private.
Jun 7, 2019 at 12:41 pm in reply to: Error and characters when downloading files #97928

Shahriar
Moderator

Replaced line 35 in /download-manager/libs/class.DownloadStats.php with the following code to fix the error,

$udl["".$index] = isset( $udl["".$index] ) && is_numeric( $udl["".$index] ) ? $udl["".$index]+1 : 1;

Please check now and let me know if still having the issue.

Jun 7, 2019 at 12:36 pm in reply to: Licence key #97926

Shahriar
Moderator

In that case, I have to verify the license key manually. May you please send me the compressed version of your current WPDM? I will add the necessary code to verify the license. You can upload the file in DropBox and send the link in private reply.

Jun 7, 2019 at 12:32 pm in reply to: Plugin is Getting Deleted/Removed #97924

Shahriar
Moderator

Is this happening only for the Download Manager plugin? Which version of WPDM are you using there? If the issue is related to the updating from plugins page, then follow these steps to update the plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.

2) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

3 ) Install the latest version and activate the license key.

Thanks.

Jun 7, 2019 at 12:25 pm in reply to: Licence key #97922

Shahriar
Moderator

Please install the latest version to fix the issue. Follow these steps to update the plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.

2) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

3 ) Install the latest version and activate the license key.

Thanks.

Jun 7, 2019 at 6:03 am in reply to: Why are you giving invalid license key? #97902

Shahriar
Moderator

Hi Nicolas, Unlocked your key. Please install the latest version before verifying the key in your new site.

Jun 7, 2019 at 6:01 am in reply to: [file_list] vs [file_list_extended] #97901

Shahriar
Moderator

Looks like the issue originated from v.4.9.7 We are fixing it and the patch will be released in next version. And the next version is coming pretty soon.

Jun 7, 2019 at 6:00 am in reply to: Error and characters when downloading files #97900

Shahriar
Moderator

Please send temporary wp-admin login info in private reply.

Jun 7, 2019 at 5:57 am in reply to: Buttons not showing #97899

Shahriar
Moderator

Looks like the issue originated from v.4.9.7 We are fixing it and the patch will be released in next version. Please send temporary wp-admin login info in private reply if you want me to add the patch on your site before releasing the next version.

Jun 7, 2019 at 5:56 am in reply to: Warning: in_array() expects parameter 2 to be array #97898

Shahriar
Moderator

Errors are gone now. I just had to save the UI settings once to overwrite the malformed values.

Jun 7, 2019 at 5:52 am in reply to: Update issue with individual download-links #97897

Shahriar
Moderator

Looks like the issue originated from v.4.9.7 We are fixing it and the patch will be released in next version. Please send temporary wp-admin login info in private reply if you want me to add the patch on your site before releasing the next version.

Jun 7, 2019 at 5:52 am in reply to: Single file download buttons disappeared #97896

Shahriar
Moderator

Looks like the issue originated from v.4.9.7 We are fixing it and the patch will be released in next version. Please send temporary wp-admin login info in private reply if you want me to add the patch on your site before releasing the next version.

Jun 6, 2019 at 6:52 pm in reply to: Widget WPDM New Packages blank if packages aren't set to a category #97880

Shahriar
Moderator

On my test, New packages are shown in the widget even when not assigned to a category. So, the issue may be related to settings. Please send login info to check this on your setup.

Jun 6, 2019 at 6:47 pm in reply to: No File Size #97879

Shahriar
Moderator

If the file size is empty initially it does calculate the size after the first download. You can also define the size manually from the package settings meta box.

Jun 6, 2019 at 6:45 pm in reply to: Update not possible again, invalid license key?? #97878

Shahriar
Moderator

We have updated the licensing system, that’s why the plugin is showing the notice. Updating WPDM will fix this. Please follow these steps to update Download Manager,

1 ) Deactivate and delete the old version. You won’t lose any data.

2) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

3 ) Install the latest version.

Thanks.

Jun 6, 2019 at 6:43 pm in reply to: Restricting access issue with new theme #97877

Shahriar
Moderator

Please send temporary wp-admin login info in private reply. I will modify the theme to hide packages when the user doesn’t have access. JUst to confirm, you want to use the JumpStart theme?

Jun 6, 2019 at 5:56 pm in reply to: Update issue with individual download-links #97875

Shahriar
Moderator

Please check Single File Download settings from Downloads Settings Basic File Download Panel page. Most probably this option is disabled.

Jun 6, 2019 at 5:51 pm in reply to: Audio PLayer Short Code #97874

Shahriar
Moderator

Which template tag are you using there?

Jun 6, 2019 at 5:50 pm in reply to: ERROR ADD URL PACKAGE #97873

Shahriar
Moderator

Yes, the suggested customization was meant for v.4.9.7

Jun 6, 2019 at 5:48 pm in reply to: how to add new subscriber #97872

Shahriar
Moderator

Yes, it is possible.

When creating the package/download set ‘Subscriber’ role in ‘Allow Access’ option in the Package Settings meta box. Only subscribers will be able to download the package if you do that. Users will log in to their own account.

Please check the shortcode section of plugin documentation https://www.wpdownloadmanager.com/docsfor/download-manager-pro/ You will find shortcodes for login and signup form there if you want to use Download Manager for user signup and login.

Thanks.

Jun 6, 2019 at 5:43 pm in reply to: Multisite – same templates on subsites #97871

Shahriar
Moderator

Custom link templates are saved in _fm_link_templates option. So the easiest solution here is copying this option to all your subsites to match the template IDs. You can copy the option value from parent sites wp_options table and replicate it on all subsites in the same option.

Jun 5, 2019 at 7:47 pm in reply to: My licence Key not working plus no icons everytime I update #97834

Shahriar
Moderator

Hi Robert,

Please install the latest version to fix the issue. Follow these steps to update the plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.

2) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

3 ) Install the latest version and activate the license key.

@Amaranta, Sorry, I am still not sure which icons you are referring to. Is it the package icons set from the Package Settings meta box? Or the Font Awesome icons? WHich icons are vanishing after plugin update?

Viewing 25 posts - 2,276 through 2,300 (of 12,513 total)
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