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Shahriar

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Jun 3, 2020 at 3:52 pm in reply to: Customize user dasboard #129722

Shahriar
Moderator

Hi,
You can redesign the whole thing using custom templates. But this requires coding experience. Please check the related documentation here https://www.wpdownloadmanager.com/doc/template-files/
Best regards.

Jun 3, 2020 at 3:49 pm in reply to: change download button color #129721

Shahriar
Moderator

Hi Lydia,
You can control your button colors from the Downloads > Settings > User Interface Tab. Let me know if you have further query.
Thanks.

Jun 3, 2020 at 3:47 pm in reply to: Bug on user dashboard #129720

Shahriar
Moderator

Hi,

You can’t look at other user’s dashboard. So, as an administrator you are looking at your own dashboard 🙂 Hence the label ‘Administrator’ is the correct label in this case.

You are right about the display issue of multiple roles. It looks like the bug exists on “Bootstrap 4” version of UI Interface. Works with “Bootstrap 3” version. Btw, I am referring tot he “User Interface” settings here. We will fix this issue in the next release of the Download Manager Pro.

Thanks.

May 27, 2020 at 8:09 am in reply to: pro membership disappeared during the update #129196

Shahriar
Moderator

Please download the directory add-on ( wpdm-archive-page.zip ) from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

May 24, 2020 at 11:09 am in reply to: Trying to understand a non-download/blank page #129001

Shahriar
Moderator

Please try switching to another theme temporarily. I see some JS errors coming from your theme. So, the issue maybe related to the active theme. And send temporary wp-admin login info in private reply if switching theme doesn’t fix the issue.

May 24, 2020 at 12:04 am in reply to: password check #128961

Shahriar
Moderator

Hi, Checking the issue and will add a patch in next release to fix it. Thanks.

May 24, 2020 at 12:02 am in reply to: Problem after installing Pro version #128960

Shahriar
Moderator

Please send temporary wp-admin login info in private reply to check the issue. Creating a custom template from Downloads > Templates page should also fix the issue.

May 5, 2020 at 6:40 pm in reply to: [wpdm_search_result] no results #127608

Shahriar
Moderator

Please check now. Sorry somehow missed this patch. Adding this in next release.

Apr 22, 2020 at 1:49 pm in reply to: After upgrading to WP 5.4 /wp-json/wpdm/v1/packages gives 404 #126448

Shahriar
Moderator
This reply has been marked as private.
Apr 19, 2020 at 6:15 pm in reply to: WPDM API Uploading #126261

Shahriar
Moderator

To update the package use PUT method. POST is for creating package only. Please send temporary wp-admin login info in private reply if you want me to check your setup. Your data format seems fine. Maybe the issue is somewhere else.

Mar 19, 2020 at 5:48 pm in reply to: Upgrading Download Manager Pro #122450

Shahriar
Moderator

Hi
Please follow these steps to update the plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

To enable the auto-update, login to your WPDM account from Downloads > Settings > Updates tab. If login is successful and you have active subscription then you can update the future releases right from your plugins page.

Thanks.

Mar 14, 2020 at 11:26 am in reply to: Again lost template after moving site to another domain #121990

Shahriar
Moderator

Hi,

The custom template got corrupted during DB transfer, But we aged to restore it. To avoid the recurring issue I have created a template file 5e19a447ec45e.php with the custom link-template code and placed it in /active-theme/download-manager/link-templates/ directory.

This is another way of creating a link/page template. Instead of using template editor and database, we are saving the template code in the actual file.

Thanks.

Mar 7, 2020 at 5:13 am in reply to: Download manager not working in IE 11 #121520

Shahriar
Moderator

Hi,

Download this file https://www.dropbox.com/s/1hmyratooz5h3ry/front.js?dl=1 ( IE compatible version of front.js file ) and replace the original /plugins/download-manager/assets/js/front.js with this one.

Best regards.

Mar 6, 2020 at 3:05 pm in reply to: Questions #121489

Shahriar
Moderator

1 ) Please find the “Download Limit Message:” option in the Basic Settings page and remove this part <i class="fa fa-exclamation-triangle"></i> to fix the saving issue on your live site. Your server isn’t saving settings when this is present in that option.

2 ) You can use category shortcode to display packages from category https://www.wpdownloadmanager.com/doc/short-codes/

3 ) Use the Default Values add-on.

Mar 6, 2020 at 2:52 pm in reply to: Upload History #121488

Shahriar
Moderator

You can customize the [wpdm_frontend] view using custom templates. Please check the related docs here https://www.wpdownloadmanager.com/doc/template-files/

Or you can contact custom upgrade service for a quote of customization. Provide your details specification when asking for quote.

Mar 6, 2020 at 2:37 pm in reply to: excerpt display #121485

Shahriar
Moderator

Just replace title with page_link in your all packages shortcode.

Mar 6, 2020 at 2:28 pm in reply to: excerpt display #121483

Shahriar
Moderator

Please use page_link if you want to link the title to the details page. I guess that’s what you are looking for?

Mar 3, 2020 at 6:26 pm in reply to: Read cache files? #121332

Shahriar
Moderator

These are session data for managing user sessions. Only readable by the code. You can delete these files ( clear cache dir ) from Downloads > Settings > Privacy Tab.

Feb 16, 2020 at 5:38 am in reply to: zlib Error #120256

Shahriar
Moderator

For the ZipArchive class to be present, PHP needs to have the zip extension installed. Please check the installation doc here https://www.php.net/manual/en/zip.installation.php

Jan 21, 2020 at 5:56 am in reply to: AppMarket Theme #118648

Shahriar
Moderator

This theme requires the “Premium Packages – Sell Digital Products Securely” add-on. I have installed it for you. Category page is loading now.

Jan 14, 2020 at 3:42 pm in reply to: [wpdm_search_result] no results #118132

Shahriar
Moderator

Please check now https://drive.google.com/uc?id=1GGqLPkiv27kQ1dkft1CEzZL3mJIv6o92

Jan 14, 2020 at 3:15 pm in reply to: [wpdm_search_result] no results #118129

Shahriar
Moderator

I checked several packages but “ZZ Custom” isn’t selected in the “Allow Access” option https://drive.google.com/uc?id=1D0xQrgBtYoHYVDQRwT21qCR27YqkPTbI

Fixed the basic setting and search widget title issue too.

Jan 13, 2020 at 2:56 pm in reply to: Downloads Tab distorted #118074

Shahriar
Moderator

Please check now. Check this article for details about the issue https://www.wpdownloadmanager.com/how-to-customize-the-admin-screen-using-screen-options-for-better-ui/

Jan 9, 2020 at 3:07 pm in reply to: Shortcode wpdm-archive does not show downloads #117887

Shahriar
Moderator

Yes, an update will undo the changes I made. You have to remove the code again. It is not possible to solve this permanently from add-on side as the theme is creating the conflict.

Jan 8, 2020 at 7:30 am in reply to: Transition from WP Media Library to WP Download Manager Pro #117770

Shahriar
Moderator

The above-mentioned media library shortcode will be available in the next version. You have to replace your old links with this new shortcode.

The current option is creating packages for your media library files but direct shortcode will make things easier.

Viewing 25 posts - 76 through 100 (of 12,510 total)
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