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Shahriar

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Sep 17, 2016 at 7:51 pm in reply to: Only output html of a custom template #49247

Shahriar
Moderator

Link Template code is wrapped inside w3eden class to apply plugin specific css. code inside w3eden comes from link template. You can create custom link template from Downloads Templates page.

Sep 17, 2016 at 7:45 pm in reply to: frontend upload categories #49246

Shahriar
Moderator

Can i disable other plugins and switch theme to find the issue behind it? Looks like one your plugin or theme messing with subcategories. Can’t access subcategories even from admin area.

Sep 17, 2016 at 7:35 pm in reply to: Category Question #49245

Shahriar
Moderator

In category archive page ( the link you shared ) it is using your theme’s template to show packages. WPDM’s card template is closest one in design. You can use that template when inserting category shortcode from tinymce. Or built you can build your own custom link template.

Sep 17, 2016 at 7:30 pm in reply to: Player Stops After Like Two Minutes #49243

Shahriar
Moderator

Player worked fine in my test. Following gif shows music playing in even after 25 seconds..

Try a different browser, maybe issue is related to browser cache Or some other plugin which was deactivated when i checked.

 

Sep 17, 2016 at 7:21 pm in reply to: Download Manager Pro Stamper #49242

Shahriar
Moderator

Hi,

You need to upgrade your license if you are using WPDM in more than one site. You can use following links to upgrade your license ( Difference + $10 manual upgrade fee )

Upgrade to Business License ( 5 sites ) : https://www.2checkout.com/checkout/purchase?sid=1560048&quantity=90&product_id=11

Upgrade to Developer License ( Many sites ) : https://www.2checkout.com/checkout/purchase?sid=1560048&quantity=175&product_id=11

Let me know after completing the payment. I will assign upgraded license to your account.

 

I have to check your installation yo find the PDF stamper issue. Send temporary wp-admin login info in private reply to check it.

Thanks.

Sep 17, 2016 at 7:12 pm in reply to: Filename Prefix When Adding Files #49241

Shahriar
Moderator

It happens when a file with same name already exits in /uploads/download-manager-files directory. You have to option to overwrite a file with same name. You can enable it from WPDM Settings Basic Upload Settings Panel.

Sep 17, 2016 at 7:10 pm in reply to: File type icons Load slow- assets location – How to remove them #49240

Shahriar
Moderator

You can remove the icon from Edit Package Page Package Settings Icon Tab

Just remove the icon url and keep it empty.

Sep 17, 2016 at 7:07 pm in reply to: WPML – Documents do not display in default lang if not translated #49239

Shahriar
Moderator

Hi,

From WPML settings note it looks like, this option depends on your active theme. As your theme’s index.php only loop trough blog post, WPML ignoring WPDM posts.

You have to customize your theme’s main loop to add WPDM packages in it.

Thanks.

Sep 17, 2016 at 7:00 pm in reply to: URGENT! This broke my site. #49238

Shahriar
Moderator

@George Aspirtakis, Please send FTP info in private reply. I have to check it there.

Sep 17, 2016 at 6:53 pm in reply to: KEY IS NOT ACTIVATING #49236

Shahriar
Moderator

Hi,

Server is not allowing the option update, although user is an administrator. Server responds with following message,

https://www.evernote.com/l/AUdaI-UnmFZF05PU3ZCLnXZklRsN_d705lkB/image.png

Please red this topic http://www.wpdownloadmanager.com/support/topic/cannot-save-settings-ajax-issue/

Same issue there, which has been resolve by updating .htaccess

Thanks

Sep 17, 2016 at 6:31 pm in reply to: Access Rights #49235

Shahriar
Moderator

Can’t edit file. Temp user doesn’t have admin rights.

Remove marked line in following screenshot. It should fix it.  File : download-manager/tpls/metaboxes/package-settings-front.php

https://www.evernote.com/l/AUdh5LHHxBdC4ZS0GlmYh8GWxylqjOvSY1kB/image.png

Sep 15, 2016 at 6:39 pm in reply to: KEY IS NOT ACTIVATING #49203

Shahriar
Moderator

Please send temporary wp-admin login info in private reply to check the issue.

Sep 15, 2016 at 6:33 pm in reply to: How to track user's download #49201

Shahriar
Moderator

Currently WPDM statistics is mostly based on packages rather than user. You can check any package download statistics from all package page page by click stats icon under each package. However, we are working on more advanced download reporting addon which includes user based data too. Let us if you have any more feature in mind. We will add if that fits with the addon.

WPDM subscribers are collected from email lock feature. If you lock a package with email lock user has to provide email address before download. And those emails are listed as subscribers. So, WPDM subscriber are not actually the users you have in your site.

Sep 15, 2016 at 6:23 pm in reply to: mp3 file playing, not downloading? #49200

Shahriar
Moderator

What page template are you using there?

Or you can send temporary wp-admin login info in private reply. That will be quickest way, so i can check and fix the issue or set it up correctly.

Thanks.

Sep 15, 2016 at 6:21 pm in reply to: license key invalid #49199

Shahriar
Moderator

Unlocked your key from old domain.

Sep 15, 2016 at 6:19 pm in reply to: Several Issues: File Tree, Search Tags, Empty Categories #49198

Shahriar
Moderator

File Tree – Install Extended Shortcode addon to use tree shortcode

Empty Categories – Frontend Upload shows all categories. I have checked your installation. You are using custom templates there. If you did not do it,maybe some other guy customized it. In default templates upload page shows all categories.

Tags – You can use Directory addon to show all tags. Each tag link to their archive page. We will add more features soon to make tags more accessible.

Sep 15, 2016 at 6:00 pm in reply to: Problems uploading large files #49195

Shahriar
Moderator

Please send temporary wp-admin login info in private reply, to check file naming issue. Large file upload issue is related to your server. You can try increasing php execution time.

Sep 15, 2016 at 1:48 pm in reply to: Download All? #49184

Shahriar
Moderator

Sorry it is not possible. But you can check File Cart addon. It allows users to add files in cart and download all those files in single zip. Check product page for more information.

Sep 15, 2016 at 1:45 pm in reply to: Are files really deleted? #49183

Shahriar
Moderator

Somehow missed this ticket.

However, There is option for this situation. You can overwrite old file or rename new file if an exiting file has same name.

Option is accessible from WPDM Settings Basic Upload Settings Panel.

Thanks.

Sep 15, 2016 at 1:41 pm in reply to: Support is death? #49181

Shahriar
Moderator

Sorry for the delay. Replied both tickets. Thanks.

Sep 15, 2016 at 1:40 pm in reply to: Yaost custom field #49180

Shahriar
Moderator

Your CSV worked fine with CSV importer. I have imported all packages. Check following screenshot to understand the procedure,

https://www.evernote.com/l/AUdKaG6MgF9M9LmG3MpwhXmgL9Kjv0v7BhkB/image.png

Sep 15, 2016 at 1:29 pm in reply to: Crypton theme some problem #49179

Shahriar
Moderator

I have added the download button code to open files in new window. Also removed file size info in package box.

Customization required to add sidebar in home.

 

 

Sep 15, 2016 at 11:53 am in reply to: No Field For Select Individual User #49177

Shahriar
Moderator

To add this feature you need Advanced Access Control addon.

Sep 15, 2016 at 11:52 am in reply to: Sort and Always Expand Tree View Categories #49176

Shahriar
Moderator

It is not possible without code customization. Currently categories are sorted by name.

Sep 15, 2016 at 11:44 am in reply to: Installed latest version- license key invalid #49175

Shahriar
Moderator

Please try now.

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