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Shahriar

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Jul 21, 2017 at 9:04 pm in reply to: Lost WPDM #60840

Shahriar
Moderator

Sorry not sure what you meant. You just have to deactivate and delete the previous version and install the new one.

You can also delete the /wp-content/plugins/download-manager/ directory using FTP client.

Jul 21, 2017 at 9:02 pm in reply to: WPDM ZOHO integration #60839

Shahriar
Moderator

I have tested with my ZOHO API key. Leads have been captured and sent to the ZOHO. I downloaded this package https://roskill.pro/download/scaffolding-plan/

You can see all leads using this URL https://crm.zoho.com/crm/ShowTab.do?module=Leads

Jul 21, 2017 at 8:14 pm in reply to: attached file drag re-order not working #60835

Shahriar
Moderator

It is not fixed yet. Maybe the first week of next month. But you can follow the instructions there to fix it for now.

Jul 21, 2017 at 8:10 pm in reply to: Capturing URL of user #60834

Shahriar
Moderator

Hi,

In Downloads Subscribers page WPDM lists the package name too.

Currently, MailChimp add-on sends only Name and email address to the list. It is possible to add those extra hidden fields and send these data to the MailChimp. But that requires some customization.

We do provide custom upgrade service. Please let me know if you want custom service, we will provide you a quote for that.

Thanks.

Jul 21, 2017 at 7:54 pm in reply to: Twitter Lock Error Message #60832

Shahriar
Moderator
This reply has been marked as private.
Jul 21, 2017 at 7:43 pm in reply to: attached file drag re-order not working #60831

Shahriar
Moderator

Please check this topic https://www.wpdownloadmanager.com/support/topic/can-no-longer-arrange-files-in-a-package/

Jul 21, 2017 at 7:26 pm in reply to: Lost WPDM #60830

Shahriar
Moderator

Could you please try re-installing the plugin?

Delete current installation of WPDM first and then install a fresh copy. You won’t lose any data.

You can download the latest version here https://www.wpdownloadmanager.com/user-dashboard/purchases/

Jul 21, 2017 at 7:23 pm in reply to: My Pages do not display after adding shortcode #60827

Shahriar
Moderator
This reply has been marked as private.
Jul 21, 2017 at 7:03 pm in reply to: Enable form lock does not show up in package settings #60826

Shahriar
Moderator

You need Form Lock add-on to use form lock feature.

Jul 21, 2017 at 3:05 pm in reply to: Twitter Lock Error Message #60819

Shahriar
Moderator

This Twitter API requires PHP version 5.4.0 and you are using an older PHP in your server. Please ask your server support to update your PHP version. That will fix this issue.

Jul 21, 2017 at 2:59 pm in reply to: Add media button doesn't work #60818

Shahriar
Moderator

Looks like your Enfold Child Theme is conflicting with WPDM. Although WPDM is working file with Enfold parent theme. I couldn’t check the theme code due to editor access restriction. Could you please ask your theme provider about this?

Jul 21, 2017 at 11:17 am in reply to: WPDM ZOHO integration #60814

Shahriar
Moderator

If you enable email lock WPDM collects email and name from the user before download and ZOHO add-on sends this data ( email and name ) to the ZOHO leads.

Please send temporary wp-admin login info in private reply if you think ZOHO leads are not updating.

Jul 21, 2017 at 10:41 am in reply to: grey tables and green buttons #60813

Shahriar
Moderator

There is no option to modify the single file download button ( generated by [file_list] template tag )

You have to do that by applying custom CSS. Like changing colors, size etc. If you do not like the list style try [file_list_extended] tag. It shows files in boxed style.

 

Jul 21, 2017 at 10:33 am in reply to: Sort by Title Order #60812

Shahriar
Moderator

Package sorting works now in tree shortcode. Please install the latest version of the add-on https://www.wpdownloadmanager.com/download/wpdm-extended-short-codes/

[wpdm_tree orderby=title order=asc]

Jul 21, 2017 at 10:19 am in reply to: mailchimp addon causing problems with another plugin #60810

Shahriar
Moderator

Glad to know everything is working.

Jul 21, 2017 at 10:15 am in reply to: related packages #60808

Shahriar
Moderator

Please add the following line into wpdm_similar_packages function ( located on wpdm-functions.php file ) to fix this.

if(is_array($package_id)) $id = $package_id['ID'];

Check the following screenshot. It shows where you have to insert the code.

https://www.evernote.com/l/AUfXsj8qAiRNxapVPv7dd_0qfMy4QRvvavMB/image.png

We have also added this in our side for the next update.

Jul 19, 2017 at 7:33 pm in reply to: File Uploaded on front end returns 0 #60763

Shahriar
Moderator

Please send temporary wp-admin and FTP login info in private reply to check this issue. Also, send the upload page URL.

Jul 19, 2017 at 7:26 pm in reply to: Upload date near file name #60760

Shahriar
Moderator

Sorry, No option available to get single file date. Because the publish/update date is based on the post, not file.

Jul 19, 2017 at 7:18 pm in reply to: Upload tool not working #60757

Shahriar
Moderator

In that case, you have to use updated template files. But, This kind incompatible change happens rarely. So, you are set up for a long time.

Jul 19, 2017 at 6:37 pm in reply to: Invalid License Key after After reinstalling the module #60756

Shahriar
Moderator

Please try now. Unlocked it from the old domain.

Jul 19, 2017 at 6:35 pm in reply to: Fatal error: Cannot declare class LinkedIn, because the name is already in use #60755

Shahriar
Moderator

Download Manager saves those resized thumbs in /plugins/download-manager/cache/ dir. Check permissions in that dir, maybe that’s the issue as you guessed.

Jul 19, 2017 at 6:28 pm in reply to: WPDM ZOHO integration #60754

Shahriar
Moderator

@designbooth, Did you enable the email lock in your packages/downloads?

https://www.evernote.com/l/AUeYraFOvDlGjr-N138TzULZgyNiVU-r1X0B/image.png

Jul 19, 2017 at 6:23 pm in reply to: Removing User Management From WPDM #60753

Shahriar
Moderator

No, you won’t face any issue. Download Manager doesn’t really manage users except controlling access to the downloads based on their roles.

Jul 19, 2017 at 6:19 pm in reply to: Loggedin User details #60752

Shahriar
Moderator

This widget is intended for Download Manager posts. So, you can’t use other post types here. That kind of a generic widget what you want.

Jul 19, 2017 at 6:11 pm in reply to: Problem with searchform #60750

Shahriar
Moderator

Hi Marc,

Are you using WPDM Search widget? It only searches for download posts. Maybe another plugin or active theme is modifying search result. Please try deactivating another plugin to be sure.

Send temporary wp-admin login info in private reply if you can’t find the issue. Also, send the page link where you have the search field.

Thanks.

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