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Matt DeBord

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Nov 22, 2023 at 5:36 pm in reply to: Double charged for purchase of extension Directory Add-On #191549

Matt DeBord
Participant

We only received one invoice and one order ID, regardless according to the bank statement we were charged twice.

How would you suggest we proceed to resolve this?

Nov 10, 2023 at 4:25 pm in reply to: Purchased Directory Add-On, received receipt, but still can’t download!!!! #191222

Matt DeBord
Participant

Thank you

Nov 9, 2023 at 5:35 pm in reply to: WPDM Archive Page causing issues when updating very outdated version of WPDM #191210

Matt DeBord
Participant

It seems like you really don’t want to answer my question so I purchased the extension, if it doesn’t work I will request a refund I guess….

Even more aggravating now I have purchased the Download Manager Extension, Directory Add-On, and have received the receipt confirming my order but I still can’t download it!!!

Already walked through your resolution steps, but it didn’t help at all:

Purchased Directory Add-On, received receipt, but still can’t download!!!!

Nov 2, 2023 at 9:06 pm in reply to: WPDM Archive Page causing issues when updating very outdated version of WPDM #191005

Matt DeBord
Participant

Will this defenitely resolve my issue based on the information I listed above? before we spend another $50 on an extension I need to be sure this will resolve my issue.

Nov 1, 2023 at 5:36 pm in reply to: WPDM Archive Page causing issues when updating very outdated version of WPDM #190981

Matt DeBord
Participant

Update: When we navigate away from the Settings > Update page the WPDM Directory Add – On product no longer says installed, and when we click to install the WPDM Add – On then navigate away and come back it no longer says installed again. Not sure what this means but thought it was worthy of adding it to the post.

    It is my belief that in order to resolve this we need to “purchase” the WPDM Directory Add-On and change all of the short code examples of wpdm-archive to wpdm_archive, but would like confirmation that this is what is needed.

Viewing 5 posts - 1 through 5 (of 5 total)