Courtney Huber

Any update on this? Growing increasingly frustrated by the lack of response. We’ve been working on this issue for almost a year and I’m not getting much communication or update on progress.

Yes, Download Manager Pro Version 6.5.3 and WPDM PDF Viewer Version 3.0.6

Hello…checking in again. I know you are very busy, but really needing a status update. This topic started over a year ago and I still am not receiving communication about progress. The lack of response on this core necessary feature not working is leading us to talk about looking for a different document management solution.

Yes, that would be wonderful since a couple are from the last few weeks. Thanks!

Thanks, Nayeem. Is your team aware of these known vulerabilities? https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/download-manager

Things seem to be working better this evening. Not sure if that is related to a lack of site traffic potentially. Still concerned that we were receiving fatal errors in the first place and that there are known vulnerabilities according to Wordfence.

I do see things working currently on that test, but as mentioned previously, it has been very intermittent. Have you been able to confirm the errors sent in my first message? Without any resolution to what was causing that error, I’m very uneasy about knowing this is truly solved.

In our testing, it appears that with the PDF Viewer plugin turned off, downloading files and navigating the site runs more normally and faster. The previews are loading slower than normal and creating all kinds of site speed and preview issues.

We use Wordfence for added security and have found noted vulnerabilities with the Download Manager plugin (https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/download-manager) which maybe tracks with the fatal errors being called out by Flywheel, our host.

I do appreciate you digging in on this, but we are not comfortable with the answer that there must be a plugin conflict, especially when it appears there are issues happening with Download Manager itself.

I plan to do scheduled “maintenance” at 6 p.m. CST tonight to try to identify any plugin conflicts but I don’t anticipate that revealing much since the errors do seem to be intermittent and worse during business hours when there is traffic on the site.

Hi Nayeem. I’ve got everything on our site up to date, including our theme which was causing some issues as well. I just spoke with our host and they are telling me the following:

I am seeing the same error 600+ times in the logs from the last few days into today and its this –
“PHP message: PHP Fatal error: Uncaught TypeError: method_exists(): Argument #1 ($object_or_class) must be of type object|string, null given in /www/wp-content/plugins/wpdm-pdf-viewer/tpls/viewer.php:68

There is most definitely something going on with this plugin, to be exact, there is 644 fatal errors starting from the 28th into today

Seems like an issue with the plugin itself…can you please assist?

Hi Nayeem. The problem with this option is we have stakeholders who manage their own content and are not allowed admin roles, so this feature doesn’t help us in this arena. Is there a way to allow this more globally than just for admins?

Checking in again as I have not received an update. Thank you.

Checking in again, Tanvir as it has been 4.5 months without an update. I see that other users have recently still been having the same issue and have posted on my original thread: https://www.wpdownloadmanager.com/support/topic/stats-pulling-guest-user/#post-190461. Any update from developers?

Thank you. That would be a very helpful and useful feature to note for implementation.

Good morning Tanvir. We have tested Download Limits and seem to still be having the same issue. Please see log of actions taken and the errors that occurred: https://proofs.advisorsexcel.com/2023/weekly-dbr/i/download-limits-10.23.23.png.

We are running Download Manager Pro version 6.4.1 and Download Limits version2.6.7.

Thanks, Tanvir.

Hi Nayeem,

Can you elaborate on how I’d use this? Maybe I’m misunderstanding. We have a lot of files in our Digital Asset Manager that I’m afraid aren’t attached to a package. We are unable to use the setting that removes a file when removed from a package for a few logistical reasons, so I’m looking for another way to do that. To my understanding, going to the location you’ve provided, I’ll just see that same list of all the files we have, not necessarily those that aren’t attached to a package.

Hi Tanvir,

As stated in my previous ticket, all users are required to have access on our site…it is locked down with SSO so we don’t have guest users. Please refer to my original request with the history of the issue as others are having it too: https://www.wpdownloadmanager.com/support/topic/stats-pulling-guest-user/#post-190461

It pulls as “guest” for the first few downloads, then starts logging the user correctly. It is clearly a glitch within Download Manager that Shahjada claimed was fixed back in May, but continues to persist.

Hey there…checking in again. I haven’t heard a response from your team in nearly 5 months despite repeated posts on this thread from me and other users. Any update to report on this issue?

Just checking back in on what the developer team has been able to determine.