Courtney Huber

Sounds like this is a wider spread issue if others are experiencing. Would really appreciate an update as we haven’t received any correspondence in over a month now.

Hi Shahjada, any update on this?

Hi there. Wanted to check back in. It seems like this issue continues to grow despite no changes on my end. In speaking to our Content Manager, she said she used to pull reports of downloads by user and only had a few lines of “Guest” that she would just remove. Her latest export showed 765, so they are increasing even though we are using SSO and all users have access levels assigned.

Our Content Manager did mention that when she looked at the backend after downloading things herself, it appeared that it would show her name once or twice, but every download she did after that would show as “Guest” even though she knew it was her. Seems like that is a trend where there will be 2 downloads from the same person followed by several “Guest” downloads. Knowing that, it seems like a glitch within Download Manager and not something that I have done.

My concern is that our site is locked down with SSO, so users have to be logged in. And all of our users are set with user roles, so I am having trouble determining how people can be downloading as a Guest.

Working! Thank you so so much!

Checking back in on this please.

Thank you so much, Shahjada. I really appreciate your speedy action on this!

That issue was already marked as resolved so I opened a new topic as I have been instructed to do in the past. That issue was solved. This is a new one related to Wistia and Vimeo videos. Would love it if someone can look into this issue and please respond.

Yes, as mentioned previously, you may find the original thread to be helpful for the background of the issue. I stopped receiving responses there, so I opened a new topic.

Here is some of the important history from that thread:

Shahjada (Aug 18, 2022): There is actually no option for previewing multiple ppt file yet, [doc_preview] will show only first file preview. However, we have noted it for implementation.

Shahjada (Oct 20, 2022): Hi, sorry for the delayed reply, we are working on it, please allow us a few more days.

Yes, you’ll find the entire chain in the previous topic linked above. When using PDF viewer using multiple PPT or Doc files in a package, no preview displays, just the dropdown to switch between documents.

Thank you, but when I go to my dashboard, “Download Notification” is not there. This was originally completed as a customization, so I have no plugin file in my account to download the latest version.

Thank you so so much, Shahjada! It is beautiful! 🙂