Ryan Stueve

Follow-up…while I figured out the above, the [pdf_gallery] shortcode still isn’t displaying a document preview at all for .xlsx files. It just has the empty dropdown bar to swap between files, but it is empty and there’s no preview at all.

Granting access to our site is quite difficult in following IT procedures. If there’s a chance you can check this on your end first before we open up our site, that would be great.

Okay, thank you!

I just updated PDF Viewer…loos great! Thank you so much.

Were you able to provide any further detail on this?
I have looked at this filter hook already and am confused at exactly how to implement: https://www.wpdownloadmanager.com/doc/filter-reference/wpdm_download_expired_message/. I’m not sure I’m code savvy enough, so any help you could give me to know exactly how to use this would be helpful. The commented out portion is confusing…I’m unsure of what objects I need to target. For instance…if I want the message to say “Resource Expired” instead of “Package Expired” and then “This resource expired on [date/time] and is currently with Compliance for review” how would I do that exactly?

I have looked at this filter hook already and am confused at exactly how to implement: https://www.wpdownloadmanager.com/doc/filter-reference/wpdm_download_expired_message/. I’m not sure I’m code savvy enough, so any help you could give me to know exactly how to use this would be helpful. The commented out portion is confusing…I’m unsure of what objects I need to target. For instance…if I want the message to say “Resource Expired” instead of “Package Expired” and then “This resource expired on [date/time] and is currently with Compliance for review” how would I do that exactly?

Thanks for forwarding the PDF Viewer issue. Again, it is a big process for us to grant temporary access to our site, so if there is any way for you to adjust using your test site and providing code for us to implement, that would be preferred. Or if it can be released in the next update?

Is there any chance you can look into this without logging in to my site? It is a whole process to grant access and get approval from our IT team to unblock external countries, so I’d like to avoid opening that back up since we just finished working through an issue together for several months.

I am unsure of when this issue began, but my live site is running WPDM version 6.6.2 and my staging site is running version 6.6.0 and I don’t see an expiration message working on either.

I need the license to remain on my live site, so I cannot move it around. But we must also have a staging/test environment of our live site. This single license key used to work on both. Has something changed? Is there no ability at all to use it in a staging instance?

Nayeem, I do appreciate your assistance, but we are just continuing to have a repeat conversation. This is the same process I have followed twice already at your request on September 26 and again on October 9. When I deactivate all plugins and reactivate it works until I reset the limit and then the issue begins again as documented on October 9: https://ae22.wistia.com/reviews/vawkwvap3k. We have spent 2 months just trying to see the issue and have yet to make any headway toward a solution. I do not know what you want me to continue to kindly check when we have not made any updates. Each time you request this, there is no change in what I’m seeing, so being asked to keep checking is getting frustrating.

Can we please loop in additional support on this issue or get a refund for the plugin?

No, it is still not working. I was working on some other things and viewed packages and the downloads jumped from 2 to 5 without even downloading anything. If we can’t get this resolved, is it possible to get a refund for the plugin as we are not able to use it as advertised?

No, I haven’t adjusted any settings. I am seeing that box on my end.

I am out of the office for a few days, but will provide this info next week.

I cannot continue to take our site down for “maintenance” to test this. I think what I need to do is clone the site so I can test without impact to the live site. If I do that, I don’t have license keys for our Download Manager plugins. Is there a way to get dev licenses for testing purposes without having to purchase additional licenses?

I’d like to repeat this and record for you exactly what was occurring because all was fine until it wasn’t and there isn’t an obvious action taken that caused it to not work.

I have completed my testing and it was inconclusive. I turned off all plugins and added them back one by one, downloading packages in between each activation and it counted fine. I did this with all of the plugins with success. I had the download limit set to 10 and hit that limit multiple times during turning the plugins on, reset the limit and continued with no issue. After getting all of the plugins activated it was still working perfectly until I hit my limit again. Once I reset the limit with all plugins on it started counting in threes again.

I don’t understand why I was able to reset the limit throughout the whole process, but once I activated all plugins and then reset, it glitched again. I don’t have the time to repeat this process tonight with resetting the limit between each plugin activation. There definitely seems to be an issue, but I cannot identify the source.