Courtney Huber

Sure, just be careful. As I was deactivating plugins it caused a critical error that required hosting support to switch the theme temporarily. The 2 plugins currently inactivated (miniOrange and WP All Import) need to stay deactivated. Activating miniOrange will initiate SSO login which is not configured for this domain and will cause issues.

I can confirm after deactivating all plugins except WPDM and PDF Preview and even changing themes, the issue still persists.

Looks like it is only .pptx and .docx file types. Let me see if I can get you access to our staging site.

Sorry for my delayed response! Yes, I’m specifically referring to screenshot 2. It would be helpful to have imagery display rather than the large box with horizontal lines. Something more like this: https://cdn.shopify.com/s/files/1/0751/3419/files/Pinterest_hack_main_without_logo_large.JPG?v=1556373369

I am back from vacation. Is this code still needed with 6.7.6? I see the 6.7.5 update adds an option to enable/disable mime-type validation.

Also, it looks like something has changed with my videos that I’ve previously added through the “Insert URL” option. This seems related to when the previous issue started. Vimeo outputs URLs with “?share=copy” at the end and all of the videos already on my site with that at the end of the URL aren’t working. Updating to 6.7.6 seems to have fixed that issue though.

Once I rolled back to 6.7.3, uploads are working again.

I do not have the ability to provide access currently. Our site is very locked down and is only accessible in the U.S. My IT representative who can toggle on access outside the U.S. is not here and I am leaving for vacation tomorrow.

I may need to look at rolling the plugin back a version to get us by in the meantime since the timing is weird about being able to give access right now.

[wpdm_user_dashboard] shows other tabs than just download history though.

[wpdm_package_list] isn’t showing accurate information. The favorites lists that show aren’t mine…I don’t know where this info is coming from. What I see in my Package Lists with [wpdm_user_dashboard] is completely different than [wpdm_package_list].

[wpdm_user_profile] shows a list of downloads for me that doesn’t at all reflect my download history via the WPDM Stats page. And if I switch to the Favorites tab it says I don’t have any.

I’m getting 3 different favorite list experiences with the different shortcodes and 2 different download history experiences.

Do you have any demos or documentation to visualize this feature? I want to see it in action, as I don’t feel like your explanation is very helpful. I don’t have the ability to implement the feature to test, so I’d like to see what it does upfront to decide if this is something that would be beneficial for us to pursue.

What do you mean by you will be able to create templates? We don’t currently have either of these AI platforms, but are investigating ways to integrate AI with our site. Do you have more documentation on what these templates are intended to do or demos on how this integration further enhances WPDM? As we plan, we want to understand what tools are available to us, their functionality and plans for future growth.

Is this not something that can be adjusted and pushed out in a future update as it was last time? Our process for granting access to outside vendors is complicated and it would be preferable if making adjustments on our site wasn’t required and the fix could be pushed through a plugin update.

I have updated to the newest version, but am still experiencing the issue of no preview for .xlsx files. The dropdown for multiple files is there, but blank.