Courtney Huber

Forum Replies Created

Viewing 25 posts - 26 through 50 (of 316 total)

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Jul 17, 2025 at 5:42 pm in reply to: User Dashboard Page #207517

Participant

Yeah, we’ve discussed this previously, but it doesn’t meet our needs. I’m asking for other stats by users that aren’t included within this shortcode. The data exists in WordPress, so if there’s a way we can call that, we’d like to try. But we need help defining what those objects are.

Jul 16, 2025 at 8:34 pm in reply to: User Dashboard Page #207496

Participant

Is there any way for us to include WPDM stats within our custom dashboard? I know the data exists because it shows on the backend, but I didn’t know if there’s shortcodes that would allow us to insert user stats on the frontend besides the download history – thinking download counts (like what is on the stats page on the backend) and a list of frequently downloaded/viewed resources that would be specific to the logged in user. Additionally, we have users tied to one another through Pods, so we are interested in seeing if we can pull a list of downloaded/viewed resources for all individuals tied to the parent user, so that the parent user can see what the child users are interacting with.

Can you provide assistance for how we may be able to define objects to do something like this?

Jul 16, 2025 at 4:40 pm in reply to: Previews not displaying #207494

Participant

We are still chatting with WP Engine, but we discovered something else this morning as we investigate.

Test site embed url for pptx: https://view.officeapps.live.com/op/view.aspx?src=https%3A%2F%2Faecspage.com%2Fdownload%2Fmedicare-seminar-ppt%2F%3Find%3D0%26filename%3D2025-Medicare-Education-Seminar-PPT_11.24.pptx%26wpdmdl%3D16%26refresh%3D6877ccad0a8f11752681645%26open%3D1&embedded=true

Live site embed for pptx: https://view.officeapps.live.com/op/view.aspx?src=https%3A%2F%2Fadvisorsexcdev.wpenginepowered.com%2Fresource%2Fmedicare-seminar-ppt%2F%3Fwpdmdl%3D49186%26_wpdmkey%3D6877c17c7a36b%26ind%3D1752678590521%26play%3D1

The two links are entirely different. The test site has specific verbiage regarding embeds, but the live site has info for “play”. It’s almost like the live site is reading the pptx / docx as the wrong file type.

Jul 15, 2025 at 9:10 pm in reply to: Previews not displaying #207477

Participant

Update: We spun up a fresh install on a completely different hosting server and can confirm previews are working which tells us it is something with WP Engine and Flywheel’s server configuration.

Jul 14, 2025 at 3:27 pm in reply to: Previews not displaying #207453

Participant

We have, yes. Nothing we have looked at with them has worked yet. Will keep you updated.

Jul 10, 2025 at 7:34 pm in reply to: Previews not displaying #207413

Participant

Yes, it is. I just figured it out…migrating the site to WP Engine changed the File Browser Root.

Still at a loss on the file previewing issue. Not sure if you were able to replicate when you logged in to our backup site, but it says “An error occurred. We’re sorry, but for some reason we can’t open this for you.” And the Learn More link is broken: https://r.office.microsoft.com/r/rlidowaviewhelp. Definitely some kind of issue with Microsoft, but we are not sure how else to troubleshoot.

Jul 10, 2025 at 4:14 pm in reply to: Previews not displaying #207408

Participant

Do you happen to have insight into how the Digital Asset Manager works? I’m trying to troubleshoot why we can no longer access this. I can see the whole layout but the folders on the side just say “Home,” all of the previous options are gone. Any idea why that might be or how I might direct WP Engine to assist?

Jul 9, 2025 at 7:14 pm in reply to: Previews not displaying #207400

Participant

We are still troubleshooting with WP Engine and haven’t yet found a solution. Do you have any other customers using WP Engine or Flywheel for hosting that are reporting similar issues? After migrating to WP Engine, we also lost access to the Asset Manager…the page is just blank now. But it works fine on our backup site that is still on Flywheel.

Jul 8, 2025 at 9:01 pm in reply to: User Dashboard Page #207378

Participant

Sorry! I completely missed this response, Nayeem. Yes, I’ve been unable to get those shortcodes to work as intended, but I’ve found a workaround as I mentioned where I’m using your dashboard shortcode and using CSS to hide what I don’t want to see.

Jul 1, 2025 at 6:19 pm in reply to: Previews not displaying #207297

Participant

This reply has been marked as private.

Jun 25, 2025 at 3:18 pm in reply to: Previews not displaying #207204

Participant

I’ll pass this info on to my team, however this is happening on all instances of our site. We have backups on different servers/hosts and it is happening in all of them and wasn’t previously.

Jun 24, 2025 at 7:49 pm in reply to: Previews not displaying #207196

Participant

Update: I’m seeing issues with .xlsx files as well. Seems to be the Microsoft document formats ending with the “x”

Jun 23, 2025 at 6:21 pm in reply to: Previews not displaying #207188

Participant

Sure, just be careful. As I was deactivating plugins it caused a critical error that required hosting support to switch the theme temporarily. The 2 plugins currently inactivated (miniOrange and WP All Import) need to stay deactivated. Activating miniOrange will initiate SSO login which is not configured for this domain and will cause issues.

Jun 23, 2025 at 4:14 pm in reply to: Previews not displaying #207186

Participant

I just tried deactivating PDF Viewer too and the issue still exists just using WPDM. I’ve sent tickets in the past about .pptx and .docx files so this isn’t new…just happening again.

Jun 23, 2025 at 4:11 pm in reply to: Previews not displaying #207185

Participant

I can confirm after deactivating all plugins except WPDM and PDF Preview and even changing themes, the issue still persists.

Jun 23, 2025 at 2:53 pm in reply to: Previews not displaying #207183

Participant

This reply has been marked as private.

Jun 23, 2025 at 2:41 pm in reply to: Previews not displaying #207180

Participant

Looks like it is only .pptx and .docx file types. Let me see if I can get you access to our staging site.

Jun 18, 2025 at 12:33 pm in reply to: User Dashboard Page #207137

Participant

I apologize, I didn’t see you had responded, Nayeem. I’m using version 6.7.8 of WPDM Pro. We are also using Package Lists and PDF Viewer.

Jun 18, 2025 at 12:30 pm in reply to: Improve appearance of Package Lists #207136

Participant

Sorry for my delayed response! Yes, I’m specifically referring to screenshot 2. It would be helpful to have imagery display rather than the large box with horizontal lines. Something more like this: https://cdn.shopify.com/s/files/1/0751/3419/files/Pinterest_hack_main_without_logo_large.JPG?v=1556373369

May 30, 2025 at 8:33 pm in reply to: User Dashboard Page #206866

Participant

Unfortunately, I cannot. We are just so locked down. I ended up using shortcodes to display only a certain tab of the user dashboard and CSS to hide everything I didn’t want to see. This is an okay workaround for now, but I’d love to see shortcodes creates for the Package List and Download History that can be used on their own and display accurately!

May 29, 2025 at 4:49 pm in reply to: User Dashboard Page #206847

Participant

This reply has been marked as private.

May 1, 2025 at 3:47 pm in reply to: Attached Files not publishing in v.6.7.4 #205941

Participant

Things seem fixed with 6.7.6. Thanks, Nayeem.

Apr 29, 2025 at 3:35 pm in reply to: Attached Files not publishing in v.6.7.4 #205872

Participant

I am back from vacation. Is this code still needed with 6.7.6? I see the 6.7.5 update adds an option to enable/disable mime-type validation.

Also, it looks like something has changed with my videos that I’ve previously added through the “Insert URL” option. This seems related to when the previous issue started. Vimeo outputs URLs with “?share=copy” at the end and all of the videos already on my site with that at the end of the URL aren’t working. Updating to 6.7.6 seems to have fixed that issue though.

Apr 23, 2025 at 4:31 pm in reply to: Attached Files not publishing in v.6.7.4 #205583

Participant

I am unable to do that. I have a live website that has a ton of traffic. The issue did not occur with any previous version until I updated to 6.7.4.

Apr 23, 2025 at 4:01 pm in reply to: Attached Files not publishing in v.6.7.4 #205580

Participant

Once I rolled back to 6.7.3, uploads are working again.

Viewing 25 posts - 26 through 50 (of 316 total)

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