Web Guy

Forum Replies Created

Viewing 25 posts - 101 through 125 (of 208 total)
in reply to: Excluding by Tag in WPDM Directory Add-on #119172

Web Guy
Participant

Hello. I am just following up on this support ticket, since it has been several days with no reply. Please advise.

in reply to: Problem Attaching Free File for Premium Package Addon #119171

Web Guy
Participant

Hello. I am just following up on this support ticket, since it has been several days with no reply. Please advise.

in reply to: Problem Validating License Key #118881

Web Guy
Participant

Thanks. Reinstalling the plugin resolved the license key issue.

in reply to: Including and Excluding by Tag in Category Shortcode #118879

Web Guy
Participant

I ended up resolving this. It was an issue with functions.php file. Sorry for the trouble. This ticket can be closed.

in reply to: Problem Attaching Free File for Premium Package Addon #118878

Web Guy
Participant

OK. I was able to address item #2, so you can ignore that item (a membership is no longer required to download the free file).

Please try accessing the free download file now. You will see that the zip file is still 0kb in size when downloaded. Please advise.

in reply to: Problem Validating License Key #118627

Web Guy
Participant
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in reply to: Including and Excluding by Tag in Category Shortcode #118619

Web Guy
Participant

Hello. I am just following up on this. Please advise.

in reply to: Problem Attaching Free File for Premium Package Addon #118618

Web Guy
Participant

Hello. I’m just following up on this. Please advise on the following two issues:

1) Why is the zip file 0kb in size when the download button is clicked for the free file?

2) Why does it still say “Subscribe to a membership plan to download free file” even though I removed the above referenced code from my functions.php file?

in reply to: Problem Validating License Key #118615

Web Guy
Participant
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Web Guy
Participant

Thanks. Manually updating seems to have resolved the issue.

in reply to: Problem Attaching Free File for Premium Package Addon #118071

Web Guy
Participant

I found the code relating to this. It was previously provided to me by support, since I need to require that users have a minimum membership plan in order to download the free file (we use the download limit plugin to restrict how many downloads a user can use).

I have temporarily removed the following code from my functions.php file, but for some strange reason it is still displaying the “Subscribe to a membership plan to download free file”. I have no idea why it is still being shown given that I removed the code and cleared the cache.

******************************************************

function wpdm_free_download_btn_restriction($vars){
global $current_user;

$membership_roles = array(‘basic_subscriber’, ‘premium_subscriber’, ‘premium_plus_subscriber’, ‘premium_plus_unlimited_subscriber’);

if( count( array_intersect( $current_user->roles, $membership_roles ) ) > 0 )
$vars[‘free_download_btn’] = $vars[‘free_download_btn’];
else
$vars[‘free_download_btn’] = “<div class=’alert alert-warning’>Subscribe to a membership plan to download free file.</div>”;

return $vars;
}
add_filter( ‘wdm_before_fetch_template’, ‘wpdm_free_download_btn_restriction’, 10, 1 );

******************************************************

Please advise.

in reply to: Problem Attaching Free File for Premium Package Addon #117957

Web Guy
Participant

Ok. Thanks. Can you please clarify where the setting is at to disable that in WP Download Manager?


Web Guy
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Web Guy
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Web Guy
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Web Guy
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in reply to: Assigning Two Buttons to a Product #117281

Web Guy
Participant

I am bumping this up again, since I still haven’t received a reply.

Please provide a response as soon as possible.

Thank you.

in reply to: Using Category and Tag Shortcodes together #117280

Web Guy
Participant

I am bumping this up again, since I still haven’t received a reply. The support on here is normally very good. I understand it is the holidays and all, but it’s been almost a month since I provided my login details. I have also sent several emails and have not received a single reply.

In case it is helpful, did some additional testing of the issue. The exclusion tag works fine when used alone. The inclusion tag works fine when used alone. However, when I use both the inclusion and exclusion tags together, only the inclusion tag is recognized. The exclusion tag does not exclude anything from being displayed when used in combination with the inclusion tag.

Please advise as soon as possible, since this is causing significant delays in our launch of our website.

Thank you.

in reply to: Assigning Two Buttons to a Product #117007

Web Guy
Participant

I am bumping this up since I have not received a reply. Thank you.

in reply to: Using Category and Tag Shortcodes together #117006

Web Guy
Participant

I am bumping this up, since I have not received a reply. Thank you.

in reply to: Assigning Two Buttons to a Product #116481

Web Guy
Participant

Hello. I am just following up on this ticket. Thanks.

in reply to: Using Category and Tag Shortcodes together #116480

Web Guy
Participant

Hello. I am just following up on this ticket. Thanks.

in reply to: Assigning Two Buttons to a Product #116306

Web Guy
Participant
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in reply to: Using Category and Tag Shortcodes together #116305

Web Guy
Participant
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in reply to: Assigning Two Buttons to a Product #116178

Web Guy
Participant

Thanks. I just tried that and it did not resolve the issue. Please advise.

Viewing 25 posts - 101 through 125 (of 208 total)