Web Guy

Thanks. I thought that the problem had been resolved, but it seems to have only been a temporary fix. For some reason when I test it again I am now only seeing an “add to cart” button (regardless of whether the user is logged into the site). I no longer see a “download” button even when I am logged in as the user role that has access to the product.

Can you please test on your end using the steps and credentials I provided in my private message from June 19th? Please note that I haven’t made any changes on the site since you applied the fix, so it is strange why it is no longer showing the “download” button.

Please let me know. Thank you.

Hi just following up to see if you have any updates on this. Thanks.

Hi. It won’t let me do the renewal from my dashboard. Can you please send me a payment link to do the renewal?

Hello. I did some further investigating and it appears that downloads are only being tracked when an item is purchased in the shopping cart. For example, we offer two ways to purchase our downloads.

1) Purchase a specific package with the shopping cart (these downloads ARE being tracked) or

2) Become a member to download multiple packages on a monthly or annual basis (these downloads ARE NOT being tracked).

In your test it appears that you purchased a package and then downloaded it (and the system tracked that test purchase in the stats). However, can you please also try to download something as a member to see why member downloads are not being tracked in the stats? If needed, I can create a member account for you to use for testing. Please let me know.

Thanks

Thanks for figuring out the issue. Just to clarify, was WPDM Pro updated to fix the issue or was the PDF stamper add-on updated to fix the issue?

Bumping this up for a response. Please advise.

Hi Nayeem. I’ve tried to be patient, but the support on here has really been going downhill. It’s incredible that I have had to send so many follow-ups over the last several months to get a simple answer to a support question. It’s really disappointing and frustrating.

Can you please just have Shahjada provide a response here?

Thank you.

I look forward to receiving the update.

Thank you.

Hello. I am following up on this support ticket. Please advise how I can show everything in the archive except for those packages that are tagged with a particular tag. In my case, I want all of my packages displayed except for packages that are tagged with “basic-only”.

Here is an example of the code that I am using:

[wpdm-archive cols=”4″ cat_view=”compact” button_style=”default” link_template=”card_featured_image_thumbnail_add_to_cart” order_by=”post_title” order=”asc” items_per_page=”20″]

Please let me know what needs to be altered in that code in order to exclude by the tag “basic-only”.

Thanks