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Critical error in PackageController.php

Viewing 11 posts - 1 through 11 (of 11 total)
Jul 8, 2021 at 8:56 am #156711

Caryl Wills
Participant

Hi Support,
I have automatic updates turned on and yesterday my whole Downloads Manager environment started throwing WordPress ‘There has been a critical error on this website.’ errors. The stack trace is this:

[08-Jul-2021 08:37:16 UTC] PHP Fatal error: Uncaught Error: Call to undefined method WPDM\__\FileSystem::docPreview() in /home/campraorg/public_html/wp-content/plugins/download-manager/src/Package/PackageController.php:1723
Stack trace:
#0 /home/campraorg/public_html/wp-content/plugins/download-manager/src/Package/PackageController.php(1568): WPDM\Package\PackageController->docPreview(Array)
#1 /home/campraorg/public_html/wp-content/plugins/download-manager/src/Package/Hooks.php(127): WPDM\Package\PackageController->fetchTemplate(‘<!– WPDM Templ…’, Array, ‘page’)
#2 /home/campraorg/public_html/wp-includes/class-wp-hook.php(292): WPDM\Package\Hooks->embedPackage(‘<p>Letter to ca…’)
#3 /home/campraorg/public_html/wp-includes/plugin.php(212): WP_Hook->apply_filters(‘<p>Letter to ca…’, Array)
#4 /home/campraorg/public_html/wp-content/themes/enfold/includes/loop-index.php(135): apply_filters(‘the_content’, ‘Letter to camps…’)
#5 /home/campraorg/public_html/wp-includes/template.php(732): require(‘/home/campraorg…’)
#6 /home/campraorg/public_html/w in /home/campraorg/public_html/wp-content/plugins/download-manager/src/Package/PackageController.php on line 1723

Please can you help solve this problem. My site is using WordPress 5.7.2 running Enfold Child theme and Downloads Manager 3.2.05

Jul 8, 2021 at 9:05 am #156714

Tanvir
Moderator

Hello ,

Sorry for this inconvenience.

Make sure that WPDM and all add-ons you are using of WPDM are in the latest version. If you can’t update it directry from WordPress dashboard, Please update manually by uploading these plugins.
Then try deactivating/reactivating the plugins. Also conflict with other activated plugins cause the issue.

If, still the problem exists then please share your admin login credentials with us in a private reply so that we can debug and give you a better solution about it?

Best Regards

Jul 8, 2021 at 9:08 am #156716

Caryl Wills
Participant

Hi Tanvir,
We don’t have any add-ons and the version of WPDM is 3.2.05. I think 3.2.05 is causing the problem because the site was working OK yesterday.

Kind regards

Jul 8, 2021 at 10:39 am #156745

Tanvir
Moderator

If, still the problem exists then please share your admin login credentials with us in a private reply so that we can debug and give you a better solution about it?

Best Regards

Jul 8, 2021 at 11:02 am #156750

Caryl Wills
Participant
This reply has been marked as private.
Jul 8, 2021 at 12:51 pm #156776

Tanvir
Moderator

Hello,

You missed to provide your website address.

Please check. I need that to login.

Jul 8, 2021 at 2:31 pm #156816

Caryl Wills
Participant
This reply has been marked as private.
Jul 8, 2021 at 5:17 pm #156841

Shahjada
Keymaster

Hi,
It was an issue with the doc preview. We have fixed the issue on your site, also released an update.

Jul 8, 2021 at 6:21 pm #156857

Caryl Wills
Participant

Thanks Shahjada. It’s all working OK now.

Jul 8, 2021 at 6:22 pm #156859

Caryl Wills
Participant
This reply has been marked as private.
Jul 8, 2021 at 9:32 pm #156883

Shahjada
Keymaster
This reply has been marked as private.
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