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  • Jan 28, 2021 at 9:47 am #145485

    In reply to: Download Manager Pro: consumes a lot of memory, and the site is also very slow


    hussein4sy
    Participant

    Correctly the interface has no problems
    But the database size increases with every download
    I expect the site will stop in the evening
    Also, there are people who have had the same problem

    Fatal error: Out of memory – All tips found here tried


    Please help me and provide a solution
    I also have more than one site and the same problem

    Jan 27, 2021 at 5:34 pm #145442

    In reply to: Critical wordpress error when using all packages


    Claudia Gürtler
    Participant
    This reply has been marked as private.
    Jan 27, 2021 at 5:53 am #145360

    In reply to: Critical wordpress error when using all packages


    Nayeem Riddhi
    Moderator

    There is one error showing, PHP Fatal error: Allowed memory size of 838860800 bytes exhausted

    Fixing the Error there are a couple of ways on how to go about resolving this error. These include:

    1.Editing the wp-config.php file
    2.Editing the php.ini file
    3.Editing the .htaccess file

    1.Editing the wp-config.php file

    Here you will need to edit thewp-config.php file.
    define( 'WP_MEMORY_LIMIT', '1024M' );

    2.Editing the php.ini file

    On a live install, the file can be accessed within the root of your install, that is within the /public_html/ folder. Note that the file is not installed by WordPress but in most cases set up by your host. If you are using CPanel as your control panel, for example, make sure the checkbox for “Show Hidden Files” is checked and then click Go. You may check into this article on how to go about editing the file. Before editing the file, kindly preserve a backup to it by downloading it to your computer.
    Once this is done, open the file, add or edit the following line:

    memory_limit 1024M

    3.Editing the .htaccess file

    The .htaccess file is a file located within the root of your WordPress files.

    You will need to add or edit the following code to the bottom of the file:

    php_value memory_limit 1024M

    With this done, you can then save your changes and check if the error is resolved.

    Thanks

    Jan 25, 2021 at 1:45 pm #145235

    Topic: Fatal error: Out of memory

    in forum Download Manager Pro

    Allan Jobling
    Participant

    I am getting this error when clicking on the “All Packages” menu item on the admin pages
    I can “Add an new” package and access all the other menu options
    I am also getting it on some but not all pages linked to the plugin from front end consumer access (But I have currently removed them so customers do not click on them)

    I am not getting the error with any other Plugins and have not made any additions to the site in the last few days

    Any ideas?

    Jan 22, 2021 at 12:48 pm #145060

    Topic: Critical Error

    in forum Download Manager Pro

    Andrew Le Grove
    Participant

    Good morning.

    I am getting the following error when moving from page 1 to page 2 of downloads within the plugin:

    Fatal error: Allowed memory size of 1073741824 bytes exhausted (tried to allocate 60085672 bytes) in /home/aatl/public_html/wp-includes/wp-db.php on line 2022
    There has been a critical error on this website. Please check your site admin email inbox for instructions.

    I am also getting critical download errors when people are trying to download documents.

    Any idea what the problem is.

    Regards

    Rob

    Jan 21, 2021 at 7:07 am #144979

    In reply to: Fatal error: Out of memory – All tips found here tried


    Michele Tugnoli
    Participant

    Participant
    Hi all we have same problem: WP post meta size= 3 GB.
    Error: Got error ‘PHP message: PHP Fatal error: Allowed memory size of 2147483648 bytes exhausted (tried to allocate 60049368 bytes) in….We putted all memory settings to 2048MB but we still have the problem.
    Please help us.

    Jan 20, 2021 at 6:26 pm #144958

    In reply to: Fatal error: Out of memory – All tips found here tried


    Michele Tugnoli
    Participant
    This reply has been marked as private.
    Jan 20, 2021 at 5:01 pm #144944

    In reply to: Fatal error: Out of memory – All tips found here tried


    Sinan Ünal
    Participant

    I have the same issue on my side:

    Fatal error: Out of memory (allocated 895725568) (tried to allocate 6008648 bytes) in …/wp-includes/wp-db.php on line 2056

    I tryed all of your suggestions but nothing worked. This is very urgent because my customer gets mad at me at the moment. I need to fix this very urgent!!!

    Additional info:
    My wp_post_meta table in the wordpress database has reached the size of 1,4 GB because of the downloads, is this normal?

    • This reply was modified 4 years, 3 months ago by Sinan Ünal.
    Jan 20, 2021 at 2:19 pm #144919

    Topic: Critical Error

    in forum Download Manager Pro

    Digital Nomads
    Participant

    Hi,

    I’m getting a critical error when going Dashboard/Downlaods/All Packages.

    Deactivated all other plugins and error remains.

    Debug log includes, “20-Jan-2021 13:44:30 UTC] PHP Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 60032032 bytes) in /home/bingleytc/public_html/wordpress/wp-includes/wp-db.php on line 2022”

    Thanks,

    Ken

    Jan 20, 2021 at 8:45 am #144903

    In reply to: Fatal error: Out of memory – All tips found here tried


    Gérard Bonnet
    Participant

    Hello, i push the memory php to the limit at 768Mo this is the strongest shared server offering at ionos.

    And there is better but always this error when editing a page containing the shortcodes wp download manager.

    Fatal error: Out of memory (allocated 811429888) (tried to allocate 60047472 bytes) in /xxxxx/xx/xxxxxxx/htdocs/asacso/wp-includes/wp-db.php on line 2022
    It’s crazy, he still wants 60MB more php memory.

    I have never seen such memory consumption for a call to shortcodes, in addition I have two other websites which use wp domnload manager and which do not generate this error.

    Several users have told you about the memory problem, you offered no other solution than to increase the capacity of the server when we face this problem, but all the same wp download manager obliges us to rent a dedicated server running just to run, while otherwise it runs on shared servers.

    For wpdm elementor, when I activate this wpdm module I no longer access the elementor settings in the pages the loader remains in motion indefinitely …

    Do you think there is a solution to find where this memory problem comes from ?

    Nice day
    Gérard

    Jan 19, 2021 at 5:22 pm #144854

    In reply to: Illegal String Offset Fatal Error


    hiwire
    Member

    I added the line of code to the wpconfig file as requested. I didn’t change any of the other settings. I tried to download a new file and am now getting this error:

    Warning: Error while sending QUERY packet. PID=58385 in /public_html/wp-includes/wp-db.php on line 2056

    Warning: Error while sending QUERY packet. PID=58385 in /public_html/wp-includes/wp-db.php on line 2056
    Headers already sent in /public_html/wp-includes/wp-db.php on line 2056

    As well as this error still:

    Fatal error: Allowed memory size of 805306368 bytes exhausted (tried to allocate 6007151408 bytes) in /public_html/wp-content/plugins/download-manager/libs/class.DownloadStats.php on line 50

    This isn’t happening all the time, only sometimes. If I try to download the same file twice it mostly works on the second or third try.

    Jan 19, 2021 at 9:53 am #144816

    Topic: Fatal error: Allowed memory size of 268435456 bytes exhausted

    in forum Download Manager Pro

    Nicolas Coolman
    Member

    Hi

    My host has increased my database to 2GB.

    As a result of this action, I can no longer use Download manager pro.

    Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 6006520 bytes) in /homepages/26/d662063834/htdocs/clickandbuilds/TOPAntiMalware/wp-includes/wp-db.php on line 2056

    I deleted and reinstalled Download manager, but the problem persists.

    Can you help me out?

    Best regards

    Jan 5, 2021 at 7:28 am #144040

    Topic: Critical Error on Site for WP Download Manager Pro

    in forum Download Manager Pro

    Arthur Price
    Participant

    Hello – will you please be able to assist in resolving this error? Checked plugin config, but not sure where to start… The problem seems to arise when trying to change user Profiles from Subscriber to Vendor. Is this perhaps a known issue with documentation I can refer to?

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, Premium Packages – Sell Digital Products Securely.

    WordPress version 5.5.3
    Current theme: Prime (version 2.3.2)
    Current plugin: Premium Packages – Sell Digital Products Securely (version 4.6.9)
    PHP version 5.6.40

    Dec 14, 2020 at 6:46 pm #142976

    Topic: Amazon S3 Storage plugin issue after instal

    in forum Download Manager Pro

    Anonymous
    Inactive

    Hi,
    After install it I’ve this message in WP dashboard:

    “There has been a critical error on this website. Please check your site admin email inbox for instructions.

    Learn more about debugging in WordPress.”

    And this email form WP:

    “Howdy!

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, WPDM – Amazon s3.

    First, visit your website (http://staging.retailers.flywheelsites.com/) and check for any visible issues. Next, visit the page where the error was caught (http://staging.retailers.flywheelsites.com/wp-admin/edit.php?post_type=wpdmpro&page=wpdm-aws) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

    http://staging.retailers.flywheelsites.com/wp-login.php?action=enter_recovery_mode&rm_token=tFEHEtXkMKkYRo26Yk7YB5&rm_key=O5wjWIknL2F3deW5Sre8rA

    To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.6
    Current theme: Verse Enfant (version 1.0)
    Current plugin: WPDM – Amazon s3 (version 3.0.1)
    PHP version 7.3.16-1+ubuntu16.04.1+deb.sury.org+1

    Error Details
    =============
    An error of type E_ERROR was caused in line 5 of the file /www/wp-content/plugins/wpdm-amazon-s3/tpls/aws-manager.php. Error message: Uncaught Error: Call to undefined function wpdm_valueof() in /www/wp-content/plugins/wpdm-amazon-s3/tpls/aws-manager.php:5
    Stack trace:
    #0 /www/wp-content/plugins/wpdm-amazon-s3/wpdm-amazon-s3.php(488): include()
    #1 /www/wp-includes/class-wp-hook.php(287): WPDM_AmazonS3->awsManager(”)
    #2 /www/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(”, Array)
    #3 /www/wp-includes/plugin.php(484): WP_Hook->do_action(Array)
    #4 /www/wp-admin/admin.php(259): do_action(‘wpdmpro_page_wp…’)
    #5 /www/wp-admin/edit.php(10): require_once(‘/www/wp-admin/a…’)
    #6 {main}
    thrown
    “

    Dec 7, 2020 at 1:33 pm #142343

    Topic: Unable to update the plugin

    in forum Download Manager Pro

    Anastassia Meritee
    Participant

    Hello, it has been a couple of good weeks now since I cannot update anymore the plugin. I get a fatal error login stating the following:

    An error occurred while updating Download Manager: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    This is a paid version of the plugin.

    I have opened the ticket before, but it seemed to have disappeared.

    Nov 30, 2020 at 8:09 pm #141924

    Topic: Stripe Webhooks Broken Causing HTTP 500 Error Due To PHP Error

    in forum Download Manager Pro

    Colin Hart
    Member

    I have recently realised that the web server logs have a lot of these entries I have replaced the domain name:

    [Mon Nov 30 19:17:40.422621 2020] [php7:error] [pid 30067] [client 54.187.216.72:48650] PHP Fatal error: Uncaught Stripe\\Exception\\SignatureVerificationException: No signatures found matching the expected signature for payload in /var/www/domain.com/www/wp-content/plugins/wpdmpp-stripe/libs/vendor/stripe/stripe-php/lib/Exception/SignatureVerificationException.php:28\nStack trace:\n#0 /var/www/domain.com/www/wp-content/plugins/wpdmpp-stripe/libs/vendor/stripe/stripe-php/lib/WebhookSignature.php(59): Stripe\\Exception\\SignatureVerificationException::factory(‘No signatures f…’, ‘{\\n “created”: …’, ‘t=1606763860,v1…’)\n#1 /var/www/domain.com/www/wp-content/plugins/wpdmpp-stripe/libs/vendor/stripe/stripe-php/lib/Webhook.php(29): Stripe\\WebhookSignature::verifyHeader(‘{\\n “created”: …’, ‘t=1606763860,v1…’, ‘whsec_Zp16sdMwd…’, 300)\n#2 /var/www/domain.com/www/wp-content/plugins/wpdmpp-stripe/wpdmpp-stripe.php(366): Stripe\\Webhook::constructEvent(‘{\\n “created”: …’, ‘t=1606763860,v1…’, ‘whsec_Zp16sdMwd…’)\n#3 /var/www/domain.com/www/wp-includes/class-wp-hook.php(287): WPDMPP\\Libs\\Payme in /var/www/domain.com/www/wp-content/plugins/wpdmpp-stripe/libs/vendor/stripe/stripe-php/lib/Exception/SignatureVerificationException.php on line 28

    These seem to be being caused by webhook calls from Stripe, I have the latest Download Manager Pro, Premium Packages and Download manager Stripe plugins installed. So webhook calls are causing an http 500 error due to a PHP error.

    I have tried deleting and recreating the webhook in Stripe, I tried removing the webhook in Stripe and letting the Download Manager Stripe plugin create it for me as it is supposed to in the latest version, it did not create a webhook in Stripe for me.
    Any ideas what is causing this, I do not know how long it has been happening as I was looking at something else and noticed all these log entries.

    Nov 25, 2020 at 1:30 am #141510

    In reply to: Free Add-ons


    Emmanuel Setyawan
    Participant

    Hello, we purchased the PDF Stamper plugin a while ago, but it appears the WP Download Manager plugin (free) now keeps on giving us a critical error message when trying to access the list of all download files from within the plugin.

    The website is hosted on WordPress.com platform (the paid one, not the free wordpress.com). Chatted with their support team and they came back with the following detail:

    PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 53534720 bytes) in /wordpress/drop-ins/object-cache.php online 165

    I’ve queried of ways to increase the memory limit, but unfortunately, WordPress.com (paid) doesn’t allow us to do that. They gave me the following link to see if there is something that can be done with the plugin to resolve the error:

    https://wordpress.com/support/php-environment/

    Your assistance will be greatly appreciated.

    Thanks

    Nov 12, 2020 at 6:50 am #140420

    In reply to: How to Search Tags


    Bryn De Kocks
    Participant

    Thanks for the response, I was using the wpdm_search_results shortcode, so thanks for showing the correct one.

    However, the site crashes when I attempt to use the tags shortcode:

    Fatal error: Uncaught Error: Cannot unset string offsets
    in “…/wp-content/plugins/download-manager/libs/class.ShortCodes.php on line 576”

    Nov 3, 2020 at 9:28 pm #139970

    In reply to: Membership Plan Roles not working


    Bobby Hayes
    Participant

    I set the PHP memory limit to 1G. I then signed up again – going through the whole process as if I was a new customer. When I went to download the file (DS-719-1 under Software), it said to subscribe but I was already logged in. I logged out and logged in, same – button says must subscribe. Before it was access denied and now it continues to say subscribe to download. I am unable to download anything with the free plan set in the access.

    I am getting a different PHP error now – see below. Please fix. BTW, I reviewed the PHP error log and the memory error that was listed was AFTER I went in there to do my testing on 10/29. Now after you were in there on 10/30, there is a memory error. Either way, I changed it to 1G and there should be no reason this isn’t working.

    Also, the subscribed or sign up dates are all set for today which isn’t true. Some of these were from awhile ago. Why are the dates being changed to today’s date? I have done nothing to these sign ups so this date should not change from day to day. I see that someone else in the forum is having issues with this.

    I don’t understand why this can’t get working and we are MONTHS into purchasing this!!! I even changed hosting companies to be able to control the memory limit so there shouldn’t be any other issues but there is.

    My PHP error log says this now:

    [03-Nov-2020 21:09:47 UTC] PHP Fatal error: Uncaught Error: Call to undefined function wpdmpp_price_format() in /home/creeksi4/public_html/wp-content/plugins/wppromembership/src/Account/user-account.php:40
    Stack trace:
    #0 /home/creeksi4/public_html/wp-content/plugins/wppromembership/src/helper-functions.php(20): include()
    #1 /home/creeksi4/public_html/wp-content/plugins/wppromembership/src/Account/AccountManager.php(136): wppm_render_template(‘/home/creeksi4/…’, Array, true)
    #2 /home/creeksi4/public_html/wp-includes/class-wp-hook.php(287): WPDM\WPPM\Account\AccountManager->renderUserAccount(”)
    #3 /home/creeksi4/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(”, Array)
    #4 /home/creeksi4/public_html/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
    #5 /home/creeksi4/public_html/wp-admin/admin.php(259): do_action(‘wppm_plan_page_…’)
    #6 /home/creeksi4/public_html/wp-admin/edit.php(10): require_once(‘/home/creeksi4/…’)
    #7 {main}
    thrown in /home/creeksi4/public_html/wp-content/plugins/wppromembership/src/Account/user-account.php on line 40

    • This reply was modified 4 years, 6 months ago by Bobby Hayes.
    Oct 30, 2020 at 5:20 am #139624

    In reply to: Membership Plan Roles not working


    Nayeem Riddhi
    Moderator

    I have checked that there is causing Fatal error: Allowed memory size in your PHP log error,

    I think this is causing for PHP memory setting

    Fixing the Error there are a couple of ways on how to go about resolving this error. These include:

    1.Editing the wp-config.php file
    2.Editing the php.ini file
    3.Editing the .htaccess file

    1.Editing the wp-config.php file

    Here you will need to edit thewp-config.php file.
    define( 'WP_MEMORY_LIMIT', '1024M' );

    2.Editing the php.ini file

    On a live install, the file can be accessed within the root of your install, that is within the /public_html/ folder. Note that the file is not installed by WordPress but in most cases set up by your host. If you are using CPanel as your control panel, for example, make sure the checkbox for “Show Hidden Files” is checked and then click Go. You may check into this article on how to go about editing the file. Before editing the file, kindly preserve a backup to it by downloading it to your computer.
    Once this is done, open the file, add or edit the following line:

    memory_limit 512M

    3.Editing the .htaccess file

    The .htaccess file is a file located within the root of your WordPress files.

    You will need to add or edit the following code to the bottom of the file:

    php_value memory_limit 256M

    With this done, you can then save your changes and check if the error is resolved.

    Thanks

    Oct 16, 2020 at 10:36 am #138530

    Topic: Advanced custom fields

    in forum Download Manager Pro

    Ian Jones
    Participant

    Hi I;m getting error messages when trying to add custom fields..

    Saying the WPDM\Form::radiobutton() / WPDM\Form::checkbox() functions are not found…

    Fatal error: Uncaught Error: Call to undefined method WPDM\Form::radiobutton() in /srv/www/wordpress-one/public_html/wp-content/plugins/download-manager/libs/class.Form.php:62 Stack trace: #0 /srv/www/wordpress-one/public_html/wp-content/plugins/download-manager/libs/class.Form.php(189): WPDM\Form->formGroup(‘wpdm_cregf_GDPR…’, Array) #1 /srv/www/wordpress-one/public_html/wp-content/plugins/download-manager/libs/class.User.php(88): WPDM\Form->render() #2 /srv/www/wordpress-one/public_html/wp-content/plugins/download-manager/tpls/wpdm-reg-form.php(33): WPDM\libs\User::signupForm(Array) #3 /srv/www/wordpress-one/public_html/wp-content/plugins/download-manager/libs/class.ShortCodes.php(265): include(‘/srv/www/wordpr…’) #4 /srv/www/wordpress-one/public_html/wp-includes/shortcodes.php(343): WPDM\ShortCodes->registerForm(Array, ”, ‘wpdm_reg_form’) #5 [internal function]: do_shortcode_tag(Array) #6 /srv/www/wordpress-one/public_html/wp-includes/shortcodes.php(218): preg_replace_callback(‘/\\[(\\[?)(wpdm_r…’, ‘do_shortcode in /srv/www/wordpress-one/public_html/wp-content/plugins/download-manager/libs/class.Form.php on line 62

    Oct 9, 2020 at 12:27 pm #138166

    Topic: Urgent Issue with Plugin Activation

    in forum Download Manager Pro

    Geoff Dixon
    Participant

    I have installed the pro version of Download Manager and when I try to activate it I get this message:

    Plugin could not be activated because it triggered a fatal error.
    Parse error: syntax error, unexpected ‘::’ (T_PAAMAYIM_NEKUDOTAYIM) in /homepages/18/d257694814/htdocs/licensedsolutions/wp-content/plugins/download-manager/wpdm-functions.php on line 997

    Sep 30, 2020 at 3:10 am #137488

    In reply to: Critical Error


    Nayeem Riddhi
    Moderator

    Please check this discussion regarding this issue, https://stackoverflow.com/questions/561066/fatal-error-allowed-memory-size-of-134217728-bytes-exhausted-codeigniter-xml

    Thanks.

    Sep 29, 2020 at 3:51 am #137407

    In reply to: Large Files Stop Downloading at 500 MB


    Nayeem Riddhi
    Moderator

    You can see here the explanation, https://stackoverflow.com/questions/12015569/fatal-error-out-of-memory-but-i-do-have-plenty-of-memory-php, It is related to your server issue.

    Thanks.

    Sep 25, 2020 at 10:16 pm #137169

    Topic: Large Files Stop Downloading at 500 MB

    in forum Download Manager Pro

    Morgan McBride
    Participant

    Hello,

    I originally ran into this issue using the free plugin, but never got a final response in my support ticket . I upgraded to Pro hoping that would solve the issue, but unfortunately it didn’t.

    We’re running into an issue with a 900MB file on our WPDM installation. When using the WPDM link to download the file, the file stops at 500MB and appears to have finished, even though the file is actually 900MB.

    Just to clarify, this is an issue with downloads, not an upload limit issue

    We’ve tried adjusting the Download Speed (currently 20480), Resumable Downloads, and Output Buffering settings but have not been able to resolve the issue. When disabling both the Output Buffering and Resumable Downloads options, the WPDM download link gives us an error:

    [18-Aug-2020 19:41:26 UTC] PHP Fatal error: Out of memory (allocated 8388608) (tried to allocate 944402432 bytes) in /xxxx/xxxx/public_html/wp-content/plugins/download-manager/libs/class.FileSystem.php on line 125

    We have adjusted the server settings to increase the memory limit up to 6GB using both PHP INI settings and wp-config.php directives, but continue to receive the memory allocation error. We were also able to download the file successfully in the browser when placing it in another directory and accessing that URL directly. This leads us to believe there might be something specific to the WPDM plugin that is causing the issue.

    Please let us know if there is anything you can do to help.

    Thanks,

    Morgan

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