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Search Results
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In reply to: New Amazon S3 Add-on cloud providers
In reply to: New Amazon S3 Add-on cloud providers
Can you allow the specific your website URL following this documentation, https://developers.cloudflare.com/r2/buckets/cors/#add-cors-policies-from-the-dashboard? Please kindly check.
Thank you
According to the documentation on Media Protection there are options for Advanced protection that ensure signed, single-use URLs etc.
However, in the admin UI of my site, when I go to Downloads ► Settings ► Media Protection, the only panels I can see are Server Information, Protection Method and Private Storage Status. Nowhere mentions the Advanced mode referenced in the documentation. I’m also not sure why Private Storage Status is appearing when I am using the PHP Proxy protection method.
Additionally, the docs talk about a Protect Media button appearing in the regular WordPress media library, but I do not see this button. I’m not sure if I’m looking in the right place, though, because the package I have created does not involve a file stored in the media library (I uploaded it to the WPDM Package directly and so it is stored in the
download-manager-filesfolder).In reply to: Invalid Link
Thanks for sharing the URL. If you receive any additional reports, please share those package URLs as well.
In reply to: Invalid Link
Topic: New User Experiencing Issues
We run an organisation where we sell digital content (via Event Espresso, because we also organise and sell events) and need to be able to generate secure links to downloads for those who have purchased. We were previously relying on LearnDash but have come to the conclusion it is unfit for purpose.
I have purchased Download Manager Pro, have installed it on our staging website and added our license details.
The frontend display of downloads seems broken: https://jtanstaging.wpengine.com/download/2026-fake-exam/
I have enabled the Terms lock but nothing is appearing. Is there something I need to enable in my theme in order to make this page work correctly?
In the backend, numerous functions are not working: the Generate Download URL and Email Download Link options on the All Packages screen do not work, when editing an individual Package the Access Control section does not list any Roles by which to limit access, etc.
I am happy to grant access to our Staging site to someone from your support team to investigate these issues directly.
In reply to: Check su Moduli
We sincerely apologize for the misunderstanding caused by our support staff.
Kindly paste this line in the choices field, add your terms page URL in href=””
Field type: radiobutton
I accept the <a href="your terms page url here" target="_blank">Terms & Conditions</a> of this site.
Here is the full screenshotLet me know, how it goes.
Hello Willy Lin,
Hope you are well. The One drive add on working properly in your testing site. Please kindly share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
In reply to: Refresh value in query string.
Hello Christopher Roth,
Hope you are well. The refresh parameter is a cache-busting mechanism. It generates a unique value each time a download URL is created to prevent:
– Browser caching – Ensures users get a fresh download link each time
– CDN/proxy caching – Prevents intermediate servers from serving cached links
– Link caching – Forces each URL to be treated as uniqueThe value is generated using uniqid() . time() which creates a timestamp-based unique identifier like 69c2eab48d0841774381748.
Solution to Remove the “refresh” Parameter
Add this to your active theme’s
functions.php:// Remove refresh parameter from download URLs
add_filter('wpdm_download_link', function($html, $params) { $html = preg_replace('/&refresh=[^&"\']*/i', '', $html); $html = preg_replace('/\?refresh=[^&"\']*&/', '?', $html); $html = preg_replace('/\?refresh=[^&"\']*/i', '?', $html); $html = str_replace(['?&', '&?'], '?', $html); return $html; }, 10, 2);Please kindly check and let me know if it works for you.
Thank you and regards
In reply to: Download link stopped working in the Pro version
In reply to: Download link stopped working in the Pro version
Hello,
Thanks for reaching out.
Could you please share exactly where you applied the code? It would also be helpful if you could provide the URL where the code is working. Also share the
Premium Packageplugin version that you are usingIn Pro version you can add version for each file from the Attached File list
Looking forward to your response.
RegardsIn reply to: Invalid Link
In reply to: Inserting video via URL
Thanks, Tahasin. Is there any way around this? Our video team is going to begin adding all videos to our DAM starting April 6 and we are trying to avoid them uploading to Vimeo and to the DAM. If there could be a way for us to insert link via URL from the DAM, that would be ideal for our processes.
In reply to: Inserting video via URL
Topic: Inserting video via URL
We are looking at options to be able to add videos to packages from our Digital Asset Management (DAM) system as we are moving away from hosting our videos on Vimeo and Wistia. Through testing, it doesn’t look like that works and I’m curious if that is something built within WPDM that only allows certain URLs to be inserted into packages? I’ll post an example link to one of our DAM videos in a private reply.
Hi,
We are experiencing an issue where the download limit is not being enforced correctly.
We have a membership site using WP Download Manager where members should be limited to 50 downloads per 365 days.
Current configuration
WPDM → Settings → General → Download Limit
Annual membership Subscription: 50
Reset days: 365
Subscriber: 0
Guests: 0
Other roles are also set to 0.
Downloads are restricted to the role:
Annual membership Subscription
Subscribers cannot access the download pages.
Issue
A member account downloaded 200+ models within two days, despite the 50 download limit being set.
The downloads are visible in:
WPDM → Downloads → History
However, the download counter for the user did not increment correctly, and the system did not stop the downloads once the 50 limit should have been reached.
Additional context
Files are delivered via external Dropbox URLs
“Allow repeated download of already downloaded file” is currently enabled
“Count unique downloads only” is currently disabled
The user originally had the Annual membership Subscription role
Once the downloads were noticed, the account was manually changed to Subscriber, which correctly removed access to download pages
Expected behaviour
Once a user reaches 50 downloads, WPDM should prevent further downloads until the reset period.
Actual behaviour
The user was able to download over 200 files without being blocked.
Questions
Are download limits reliably enforced when using external file URLs (Dropbox)?
Are there any known issues where the download counter does not increment correctly?
Are there recommended settings for enforcing download limits in this scenario?
This limit is important for our membership model, so we need to ensure it is enforced consistently.
Any guidance would be appreciated.
Kind regards,
AnnaIn reply to: [pdf_gallery] no longer supports Excel file types
We’ve fixed the issue in the PDF Viewer add-on, not in the Download Manager plugin.
Kindly share the URL where template variables are not appearing.Regards
In reply to: Guest User in Download Stats
In reply to: link template selection missing (after update?)
You should see your purchases from here this URL, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases, if you have already purchased any add-ons or any plugins from WPDM. Please kindly check.
Thank you
In reply to: Implementation Guide for Google Tags Addon
Hi Nayeem,
No, the URL loads WPDM Settings page with a red warning that says “Something is wrong!”.
I’ve also tried the URL with Litespeed cache disabled and Cloud in development mode and still get the same result.
On a third try I’ve disabled all other WPDM addons, deleted and reinstaled Google Tags for WPDM, tried a default theme and just keep getting the same “Something is wrong!”.
Happy to provide Admin and FTP access on a private reply if that helps.
Thanks,
AndreIn reply to: AWS S3 plugin shows file sizes of 0 KB.
If you are talking about amazon s3 attached files, for remote files, you need to enter file size manually in package settings, if a file is added from any remote location as a URL then the file size will not be calculated automatically. Please kindly check.
Thank you
