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Shahriar

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Aug 5, 2019 at 7:47 pm in reply to: License key says "Invalid"… and it wont allow updates #110716

Shahriar
Moderator

Hi Stephanie,

Please install the latest version to fix the issue. Follow these steps to update the plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.

2) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

3 ) Install the latest version and activate the license key.

Thanks.

Aug 5, 2019 at 7:44 pm in reply to: Customize border on button hover? #110714

Shahriar
Moderator

Please use following CSS to change button hover style,

.w3eden a.btn:hover, .w3eden a.btn:hover {
    border: 1px solid #ef3d24 !important;
    color: #ef3d24 !important;
    border-radius: 0px;
    background: transparent;
    box-shadow: none;
}

Use custom link/page template to add icon. Replace the [download_link] with the following code,

<a href="[download_url]" class="btn btn-primary"><i class="fas fa-download"></i>[link_label]</a>

Aug 5, 2019 at 6:32 pm in reply to: License key not working #110709

Shahriar
Moderator

Unlocked your key. It should work on your new domain now. Please make sure you are using the latest version 4.9.8 of Download Manager Pro.

Aug 5, 2019 at 6:30 pm in reply to: Link does not opening in a new tab. #110707

Shahriar
Moderator

You have to use a custom link/page template to open the file in a new tab. Clone the current template and replace the [download_link] with the following code,

<a href="[download_url]" target="_blank" class="btn btn-primary">[link_label]</a>

Aug 5, 2019 at 6:28 pm in reply to: Limit Log Ins #110706

Shahriar
Moderator

There is no such built-in feature available. But we can implement it for you as a custom upgrade service. You can also check available 3rd party options like this one https://wordpress.org/plugins/loggedin/

Aug 5, 2019 at 6:16 pm in reply to: Upload/Download Settings #110705

Shahriar
Moderator
This reply has been marked as private.
Aug 5, 2019 at 6:13 pm in reply to: Invalid Download Link #110703

Shahriar
Moderator

Please send temporary wp-admin login info in private reply to add the following patch,

https://1drv.ms/u/s!Amqj_eVAIqwghlTmqXL53W2rZS1E

Aug 4, 2019 at 3:16 pm in reply to: Password Lock not working with some browsers #110674

Shahriar
Moderator

Temporary user doesn’t have access to the plugin editor, so couldn’t add the patch there.

Please add the following code after line 777 in /download-manager/libs/class/Apply.php. Single file download in a password locked package should work after that.

$_data['downloadurl'] .= '&ind='.$_POST['wpdmfile'];

Aug 3, 2019 at 6:52 pm in reply to: Form Lock doesn't work when I use Template with only download_link_extended #110667

Shahriar
Moderator

You can’t delete your theme js files. Because without those your theme won’t work properly. There is no error in the console so I couldn’t find the exact origin of the issue. But the theme breaks the ajax submission of contact form 7. Please ask your theme dev to check why CF7 ajax submission is failing. Fixing this will also fix the form lock.

Aug 3, 2019 at 6:11 pm in reply to: Upload/Download Settings #110665

Shahriar
Moderator
This reply has been marked as private.
Aug 3, 2019 at 5:35 pm in reply to: Download Manager license key keeps on saying is invalid #110659

Shahriar
Moderator

Hi Gary,

Please install the latest version to fix the issue. Follow these steps to update the plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.

2) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

3 ) Install the latest version and activate the license key.

If you are facing trouble with auto-update, logout, and then login again from your Downloads > Settings > Updates tab. That should fix the issue.

Thanks.

Aug 3, 2019 at 4:42 pm in reply to: WPML #110656

Shahriar
Moderator

Yes, Download Manager follows all standard translation rules. So, it is compatible with WPML and other translation plugins.

Aug 3, 2019 at 4:39 pm in reply to: WPDM Login and Polylang #110655

Shahriar
Moderator

You have to replace the wpdm_login_url function in wpdm-functions.php file with the updated code.

Or

Create a new function with a new name with this custom code and then use a custom template for wpdm-login-form.php. Call this new function from the new template. This way is better because it is update-proof.

Aug 3, 2019 at 4:27 pm in reply to: Invalid Licence Key after 3 Months and custom Templates are gone… :-( #110654

Shahriar
Moderator

Hi, How did you create custom templates? Updating plugin doesn’t delete the custom templates if you use the template editor.

Aug 3, 2019 at 4:26 pm in reply to: Changing the All Packages Table columns #110653

Shahriar
Moderator

Yes, you can show the publish date. Please check the shortcode documentation here https://www.wpdownloadmanager.com/doc/short-codes/wpdm_all_packages-list-all-downloads-in-tabular-format-in-a-page/

[wpdm_all_packages items_per_page="10" jstable=0 cols="page_link,file_count,download_count|categories|publish_date|download_link" colheads="Title|Categories|Publish Date|Download::155px"]

It is recommended to use the pagination for performance reason. Showing all files will reduce performance.

Aug 3, 2019 at 4:21 pm in reply to: New uploads not showing up #110652

Shahriar
Moderator

Please send temporary wp-admin login info in private reply to check the issue. Did you try to download after publishing the package?

Aug 3, 2019 at 4:17 pm in reply to: How to cancel auto renew? #110651

Shahriar
Moderator

Please send me the order id. I will deactivate the auto-renewal. Thanks.

Aug 3, 2019 at 4:08 pm in reply to: The site is experiencing technical difficulties. #110649

Shahriar
Moderator

Downloads are working fine on my test. Tested some random packages. Could you please send me the specific package url if still facing this issue.

Aug 3, 2019 at 4:06 pm in reply to: Problem with the dropbox plug-in and user restriction #110648

Shahriar
Moderator

Please send temporary wp-admin login info in private reply to check the issue.

Aug 3, 2019 at 3:54 pm in reply to: "Failed to Load PDF Document" for PDFs and all other files after migration. #110647

Shahriar
Moderator

Sorry for the delayed reply.

Your live server should maintain the same directory structure of the staging server. Otherwise, WPDM can’t find the file. This is required when you attach files from a custom directory instead of using the default /uploads/download-manager-files/ directory.

Please send the FTP login info to check your directory structure and run some tests.

Aug 3, 2019 at 3:21 pm in reply to: Upgraded to Pro and now all files throw "file-not-found.txt" #110646

Shahriar
Moderator

You can use support@wpdownloadmanager.com for temp admin or use one of your address. Just send me the username, password and login URL.

In multisite setup, each subsite has it’s own /uploads/download-manager-files/ directory. Could you please check if you subsite /uploads/download-manager-files/ directory contains the attached file. Maybe the file is available only in main /uploads/download-manager-files/

Copying the files from the main /uploads/download-manager-files/ to subsite /uploads/download-manager-files/ will fix the issue for old packages.

And for new packages, the file will be uploaded the subsite directory automatically.

Aug 3, 2019 at 3:15 pm in reply to: Pop up Template for PDF Files? #110645

Shahriar
Moderator

Not possible yet to open the PDF in a popup. But you can use a custom link template to open the details page is a new tab. Clone your current link template and replace [download_link] with the following code,

<a href="[download_url]" class="btn btn-success" target="_blank">[link_label]</a>

Aug 3, 2019 at 2:52 pm in reply to: Invalid License Key #110644

Shahriar
Moderator
This reply has been marked as private.
Aug 3, 2019 at 2:15 pm in reply to: E-mail lock files not sent #110641

Shahriar
Moderator

To debug the issue I need FTP login info. Do other emails ( i.e. signup notification ) work on your site?

Aug 2, 2019 at 6:28 pm in reply to: Since installing DM Pro I can no longer access my WP Dashboard #110622

Shahriar
Moderator

Please check my reply above. It’s on the 2nd page of this topic.

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