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Shahriar

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Sep 19, 2019 at 8:42 am in reply to: Pay as you Want currency #112613

Shahriar
Moderator

Fixed it on your site. Added the patch on our side too for the next update.

Sep 19, 2019 at 8:38 am in reply to: Advice on how to show a link to a User who is NOT a "wpdm member" #112612

Shahriar
Moderator

I have updated the code on your site. Please check now if the shortcode is functioning properly.

Sep 17, 2019 at 8:41 pm in reply to: Date Format for Advanced Custom Fields #112567

Shahriar
Moderator

Currently, the ACF date input is using the default browser UI. But your suggestion is noted for implementation.

Sep 17, 2019 at 8:04 pm in reply to: Reposted: Custom Link and Page Templates Missing AGAIN #112560

Shahriar
Moderator

1 ) /active-theme/download-manager/link-templates/ files won’t be overwritten by plugin update.

2 ) You can use the following code to bulk update page template, replace the template id with your actual id. This code should run only once. Add it and then visit any page. Then remove the code.

function wpdm_bulk_update_templates(){
    $params = array(
        'post_type' ► 'wpdmpro',
        'posts_per_page' ► -1,
    );
    $packs = new WP_Query( $params );
    while( $packs->have_posts() ) {
        $packs->the_post();
        global $post;
        update_post_meta(get_the_ID(),'_wpdm_page_template','page_template_id');
        update_post_meta(get_the_ID(),'_wpdm_template','link_template_id');
    }
}
add_action('init', 'wpdm_bulk_update_templates');
Sep 17, 2019 at 7:51 pm in reply to: File hosting, File browser short code not working #112558

Shahriar
Moderator

Added custom CSS to fix the issue. Please check now.

Sep 17, 2019 at 5:20 pm in reply to: Amazon S3 Account / User Configurations #112552

Shahriar
Moderator

You don’t have to change the region of the bucket.

Try adding some unique prefix to the bucket name when creating one. S3 bucket names are unique.

To upload a file select the bucket first from edit package page and then upload the file.

If you want I can test these on your site. Send temporary wp-admin login info in that case.

Sep 17, 2019 at 4:43 pm in reply to: Using Custom Link Template in a Custom Page Template #112551

Shahriar
Moderator

Yes, you can design the details page using a custom page template. Link template is a different thing, it is used for shortcode. When you are working with a page template, no link template is involved in any way.

However, I have to check your custom page template code. It is not clear what you meant by only file name + download button. Most probably you are using [file_list] / [file_list_extended] template tag. These tags list files in tabular/box format.

Your custom meta won’t be displayed automatically on the page template. You have to create custom template tags to display that meta.
wdm_before_fetch_template filter used to add custom template tag. Please check the doc here https://www.wpdownloadmanager.com/doc/filter-reference/wdm_before_fetch_template/

Also, share an illustration/mockup of your custom page template. I can provide better suggestion based on that.

Sep 17, 2019 at 4:26 pm in reply to: Packages block category filter #112550

Shahriar
Moderator

Thanks for reporting the issue. We are adding a patch to fix this issue and the updated version will be released soon.

Sep 17, 2019 at 11:57 am in reply to: Card Images are not showing up #112544

Shahriar
Moderator

About the sidebar and widgets in Prime:

There is Layouts option in the Appearance > Customize. This is the global settings of sidebar and widget areas. Pages have their own layout setting as I have shown in a previous screenshot. You can override the global settings using the individual page layout option.

But for other things like posts and archive, there is no individual layout option. You have to control those from Appearance > Customize > Layouts.

For post layout, I have selected the right sidebar option. If you want to change just click another image. Layout Images are self-explanatory. After selecting a sidebar layout, don’t forget to set the widget area from “Left Sidebar”, “Right Sidebar” option. For single post, I have selected the “Right” widget area for the right sidebar. Now you just have to place your widgets in “Right” widget area from Appearance > Widgets page to make them show up on a single post.

I hope this clears things up about the layouts, sidebar and widget areas. But let me know if still have any question 🙂

You don’t need a redirect URL from Stripe gateway, it is detected automatically based on the user’s login status. Just make sure you have set the user dashboard and guest order page in settings. We are releasing an update of Stripe add-on within tomorrow. Install the new version when it is available. We are fixing some minor bugs there.

Sep 17, 2019 at 7:41 am in reply to: The site is experiencing technical difficulties. #112536

Shahriar
Moderator

Please follow these steps to update the plugin.

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

If that doesn’t solve the issue send temporary wp-admin login info in private reply. I will update the plugin for you.

Sep 17, 2019 at 7:36 am in reply to: probelem with custom taxonomy #112535

Shahriar
Moderator

You are using lots of custom template tags there. Have you implemented those? For example, [katib] template tag won’t show katib terms if you haven’t coded this tag.

You said these were working before. What was your WPDM version then?

Sep 16, 2019 at 9:18 pm in reply to: Isse with Microsoft Edge : "Select files" button not working #112527

Shahriar
Moderator

Hi,

Sorry to keep you waiting on a solution for this issue. So far, On our experients, it looks like upload has some compatibility issues with the edge. But we can’t change the plupload as it deeply embedded with plugin features.

But we also tested the new Chromium-based edge which is coming soon. The upload works fine in this new edge. As the old edge will be replaced by the new Chromium-based edge it is not feasible to replace plupload with something else for this short period of time.

Thanks.

Sep 16, 2019 at 8:55 pm in reply to: Show message when no document assigned for user #112525

Shahriar
Moderator

But [wpdm_my_downloads] show packages from all categories. It collects all packages the user can access and show them in a single page. It also provides the category filter option ( please check my screenshot above )

If you want to show packages from each category in a separate page then use category shortcode. Please check the shortcode documentation here https://www.wpdownloadmanager.com/doc/short-codes/wpdm_category-query-all-downloads-from-one-or-more-categories/

[wpdm_category id="category_slug" cols="2" toolbar=1 desc=1 item_per_page=30 template="link-template-panel.php" order_by="publish_date" order="desc"]

Sep 16, 2019 at 8:39 pm in reply to: Guest Checkout Keeps asking for Name & Email #112524

Shahriar
Moderator

On my test, the cart was redirected to the PayPal page after entering Name and Email. There were no repeating requests for Name and Email. Could you please try from another browser?

Sep 16, 2019 at 8:37 pm in reply to: Expire After does not seem to have any effect? #112523

Shahriar
Moderator

Please upload the file to dropbox or somewhere else and share the link in private reply.

The separation process depends on customization. Without knowing details I can’t suggest any specific way.

But usually, the customization is done via action and filter hook or custom template files to avoid touching core plugin. Please check the doc for reference https://www.wpdownloadmanager.com/docsfor/download-manager-pro/

Sep 16, 2019 at 8:33 pm in reply to: Is it possible to edit Billing info template? #112522

Shahriar
Moderator

Yes, you can use a custom template for Billing Info. This template /wpdm-premium-packages/templates/checkout-cart/checkout-billing-info.php can be overridden by copying it to yourtheme/download-manager/checkout-cart/checkout-billing-info.php

If you add additional info you have to handle the saving tasks too.

Sep 16, 2019 at 8:29 pm in reply to: After the last update Premium Package we have again issues with the tax rates #112521

Shahriar
Moderator

Hi Marjut, Have you set the tax rates from Premium Package Tax settings? You also have to set the country/state during checkout to update the tax. If you want me to check this on your side, please send temporary wp-admin login info in private reply.

Sep 16, 2019 at 8:26 pm in reply to: Conflict Causing Blog issue on Impreza #112520

Shahriar
Moderator

Removing wp_reset_query from \WPDM\Package::fetchTemplate function fixed the issue. Please check now. We will further investigate the issue and add a patch in the next version.

Sep 15, 2019 at 9:45 am in reply to: "Lock" not working properly #112494

Shahriar
Moderator

Term locked download is working fine when the attached file is from your site. The issue is coming from https://cloud.samodding.com this site isn’t allowing the content loading from main site https://samodding.com/ iframe. So, you have to fix it from https://cloud.samodding.com site settings.

Setting this header X-Frame-Options: allow-from https://samodding.com/ in https://cloud.samodding.com should fix the issue.

Sep 15, 2019 at 7:38 am in reply to: Problem with layout #112493

Shahriar
Moderator

Please send me the page URL where you applied this category shortcode, maybe a CSS fix is possible without making any change in template code. Reply on this ticket, not in support email to keep everything in the same place.

Sep 15, 2019 at 7:29 am in reply to: DIVI and Download Manager – download buttons do not display or links function #112490

Shahriar
Moderator
This reply has been marked as private.
Sep 15, 2019 at 7:02 am in reply to: Removing options for uploading packages / default access to download admin #112488

Shahriar
Moderator

The shortcode should use the customized template if you have followed the proper procedure. Please send temporary wp-admin login info in private reply so I can take a look there.

Sep 15, 2019 at 6:57 am in reply to: Conflict Causing Blog issue on Impreza #112487

Shahriar
Moderator

Could you please send temporary wp-admin login info in private reply? I have to take a closer look to find the reason behind this conflict. The old topic doesn’t have any details about the solution.

Sep 15, 2019 at 6:44 am in reply to: Form Lock – Email Link #112486

Shahriar
Moderator

Hi,
Emails are sent from the admin address. You can change it from the WordPress General Settings page.
Thanks.

Sep 15, 2019 at 6:40 am in reply to: Compatibility Issue WPDM and BeTheme #112485

Shahriar
Moderator

Added the following CSS in Customize > Additional CSS to resolve the conflict. The old version of Font Awesome is coming from your Toolset Types plugin.

.fa{
font-family:'FontAwesome';
}
Viewing 25 posts - 1,276 through 1,300 (of 12,513 total)
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