Shahriar

Forum Replies Created

Viewing 25 posts - 9,601 through 9,625 (of 12,513 total)

Shahriar
Moderator

Please send your php error log ( mail it to support email ). The page has not been loaded fully. There is fatal error there. Checking error log will show us the origin of this issue.

in reply to: Unable to update to v4.5.6 #49708

Shahriar
Moderator

Please update manually for now. Auto update feature still has some issues.

Deactivate and delete old version (you won’t lose any data) . Then install latest version.

Download latest version from your dashboard area.

If updating plugin doesn’t solve the double name field issue, send temporary wp-admin login info in private reply.

in reply to: Coupon Code doesn't update price #49703

Shahriar
Moderator

There is a JS error in your cart page. Maybe coming from your theme.

Try switching theme to be sure it is coming from theme. Clean all cache after changing theme.

The origin of this error is wrapped inside Facebook Pixel Code comment; Just to keep you informed, in case you know where this code is coming from.

in reply to: Invalid License key #49702

Shahriar
Moderator

Please send me the license key in private reply.

in reply to: Invalid licence key #49701

Shahriar
Moderator

Please try now.

in reply to: Premium Settings #49700

Shahriar
Moderator

Please set admin role to temporary user. I can’t check the issue there.

Updating the dashboard page should fix the 404 issue. Just update the page from edit page without making any change.

in reply to: Not able to Activate Pro Plugin #49699

Shahriar
Moderator

Hi,

Download Manager requires php version > 5.3

Please ask your server support to update your php version.

That should solve this issue.

Thanks.

in reply to: Only show allowed categories/sub-categories for user #49698

Shahriar
Moderator

The option to hide category is not available yet.

It will look after this issue in next update of Archive/Directory addon.

You can customize code to hide restricted categories, but it would require explicitly assign allowed categories for user roles from category settings page. If an user role is not selected then it not be shown if you apply following customization,

Add following code in /wpdm-archive-page/wpdm-archive-page.php  file,

if( ! wpdm_user_has_access( $category->term_id, 'category' ) ) continue;

Paste it as first line inside foreach loop in Categories function,

https://www.evernote.com/l/AUeOGoz3CvRBtqRW3Y_mM4t6NrulYOTA94cB/image.png

in reply to: Coupon Code doesn't update price #49695

Shahriar
Moderator

Showing Invalid username error, please recheck login info.

in reply to: How to update the paid plugin? #49674

Shahriar
Moderator

@AshleyBellino, Please check this topic http://www.wpdownloadmanager.com/support/topic/cannot-save-settings-ajax-issue/

Same issue has been solved there.

in reply to: pdf files "download" vs. opening online #49669

Shahriar
Moderator

You will find Open in browser option in Dashboard Downloads Settings Basic File Download Panel.

in reply to: Sort by Rating #49668

Shahriar
Moderator

Hi, Not possible yet. But noted for implementation. Thanks.

in reply to: Browse tab shows no files #49667

Shahriar
Moderator

Hi, Did you set File Browser Access and File Browser Root in WPDM settings Basic Access Settings tab?

in reply to: how to hide the package title from the page #49666

Shahriar
Moderator

Please send me an url to check.

in reply to: Attach Files (URLs) size is not editable! #49665

Shahriar
Moderator

Hi, When attaching files from url you have to set the file size manually in package settings. WPDM can calculate file size when you attach them by uploading to the package. Thanks.

in reply to: Plugin Conflict: NS Cloner #49664

Shahriar
Moderator

Just remove dd() function from wpdm-functions.php file. You will find it at the bottom. Thanks.


Shahriar
Moderator

Hi,

Use following code in your custom link template to enable download on click title,

<a href="[download_url]">[title]</a>

Thanks.

in reply to: How To Make Sticky Post #49661

Shahriar
Moderator

Hi, WordPress Custom post type (download manager packages are custom posts ) doesn’t have sticky post feature.

in reply to: Feed pages #49660

Shahriar
Moderator

if you have any cache plugin installed clear cache first. Then go to permalink settings and save it without making any changes. That should fix the issue.

in reply to: Premium Settings #49657

Shahriar
Moderator

Currently it is not possible to edit those mails from dashboard area. You can edit from /plugins/wpdm-premium-packages/templates/email-templates/  for now. We will add email editor soon.

in reply to: pdf files "download" vs. opening online #49656

Shahriar
Moderator

Please send me example links.

Did you enable Open in Browser option from settings?

in reply to: Send Confirmation Email #49653

Shahriar
Moderator

Are you using following shortcode for registration form? It sent email in my test.

[wpdm_reg_form]

If you have any smtp plugin try disabling it to find if there is any conflict.

in reply to: Unable to save #49652

Shahriar
Moderator

Hi,

Try deactivating other plugins. If that doesn’t solve it please send temporary wp-admin in private reply.

If your site us is in SiteGround, check this thread http://www.wpdownloadmanager.com/support/topic/cannot-save-settings-ajax-issue/

Thanks.

in reply to: Coupon Code doesn't update price #49649

Shahriar
Moderator
This reply has been marked as private.
Viewing 25 posts - 9,601 through 9,625 (of 12,513 total)