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Shahriar

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Sep 26, 2017 at 8:44 pm in reply to: Captcha locked links expired and forced auto-download & multi file problems #63726

Shahriar
Moderator

We are releasing an update today to fix this “link-expired.txt” issue.

And your suggestions are noted for future implementation.

Sep 26, 2017 at 8:15 pm in reply to: Expired Link #63668

Shahriar
Moderator

We are releasing an update today to fix this issue.

Sep 26, 2017 at 8:15 pm in reply to: Download link is expired. Help!? #63667

Shahriar
Moderator

We are releasing an update today to fix this issue.

Sep 26, 2017 at 8:10 pm in reply to: Unable to attach files #63665

Shahriar
Moderator

Hi,

You are using an old version of Download Manager. Could you please try installing the latest version? That should the issue. You can download  the latest version here https://www.wpdownloadmanager.com/user-dashboard/purchases/

Thanks.

Sep 26, 2017 at 8:02 pm in reply to: Can't update to new version #63663

Shahriar
Moderator

Hi,

Login info not working. If you are having issue with direct update, please download the latest version here https://www.wpdownloadmanager.com/user-dashboard/purchases/

Deactivate and delete the old version before installing the new one.

Thanks.

Sep 26, 2017 at 7:58 pm in reply to: Can't use very weak clients for customers download manager #63662

Shahriar
Moderator

Are you referring to the password lock feature? There shouldn’t be any issue with weak password there.

Sep 26, 2017 at 7:57 pm in reply to: Password Limit / Messages #63661

Shahriar
Moderator

1  ( a ) No option yet to remove password after the limit. But you can reset limit.

1 ( b ) No password usage report available yet. But we will look into this.

2 ) WPDM does show error when a password is not correct. Currently, it shows “Wrong Password! Try again” message.

Sep 26, 2017 at 7:46 pm in reply to: License key won't save #63659

Shahriar
Moderator

I tested the email notification for download. Got email on both addresses saved in settings. Please check the SPAM folder if the email is missing in a specific address.

Sep 26, 2017 at 7:36 pm in reply to: Form Lock Send Link by Email – Compatibility? #63657

Shahriar
Moderator

Email Template option is a core plugin feature which isn’t available in free version. It actually doesn’t have relation with Form Lock price. With WPDM Pro for $45, you will get lots of other features including Email Templates.

Sep 26, 2017 at 7:31 pm in reply to: Description field does not work #63655

Shahriar
Moderator

Is this related to WPDM conflict with another plugin? By TinyMCE do you mean a custom editor?

Sep 26, 2017 at 6:56 pm in reply to: link-exiperd.txt Problem #63650

Shahriar
Moderator

We are fixing the “Link Expired” issue, will release the update soon.  This happens to packages with email lock.

If you are hosting on Siteground add the following rule in your .htaccess file to fix the “Settings not saving” issue,

<IfModule mod_security.c>
SecFilterRemove 001868
</IfModule>

Sep 26, 2017 at 6:44 pm in reply to: WPDM Search and Relevanssi #63647

Shahriar
Moderator

Download Manager uses core WordPress search function. Maybe your search plugin is modifying the core search behavior. So, the fix must come from search plugin side. Please ask the author if there is an option to exclude specific post type from custom search behavior.

Sep 26, 2017 at 6:36 pm in reply to: Hide : Version, Download, Stock section #63646

Shahriar
Moderator

Use custom link/page template to hide unnecessary data. Clone any template from Downloads Templates page and edit on top of it. Then set your custom template in package settings option in edit package page.

Custom Template Doc https://www.wpdownloadmanager.com/doc/templates/creating-a-new-template/

Sep 26, 2017 at 6:34 pm in reply to: I can't see My Download Menu #63645

Shahriar
Moderator

Okay now.

Sep 26, 2017 at 6:26 pm in reply to: Side bar #63643

Shahriar
Moderator

Hi,

This section isn’t related to Download Manager. Maybe coming from your theme or another plugin. Please consult with the related provider about this issue.

Thanks.

Sep 26, 2017 at 6:05 pm in reply to: How can you change the send from email in notifications? #63640

Shahriar
Moderator

You are using an old version of Download Manager. Installing updated version should fix the email address issue. Please install the latest version. You can download it here https://www.wpdownloadmanager.com/user-dashboard/purchases/ Let me know if updating doesn’t fix the issue.

Download Notification email sends user’s name when you email lock the package. It worked in my test.

https://www.evernote.com/l/AUevIrPnhONMP6o5kokfCUAEci2-5ZTrdAcB/image.png

There is no direct add-on/solution for Google tag manager/GA. But you can use various actions to track downloads.

Action reference – https://www.wpdownloadmanager.com/doc/action-reference/wpdm_onstart_download/

You can also use .wpdm-download-link css class to track downloads using JS.

Sep 26, 2017 at 5:30 pm in reply to: License Key Reset #63636

Shahriar
Moderator

Yes, the license key is linked to your new domain now.

Sep 26, 2017 at 5:25 pm in reply to: icons disappear following update #63635

Shahriar
Moderator

Hi,

We moved the icon location long ago. Maybe your packages are very old. Created before we moved the icons directory.

All old icons are available in the new directory. You just have to select the icon in package settings and update the package once. After that, you don’t have to move the icons directory.

Thanks.

 

Sep 26, 2017 at 5:21 pm in reply to: V4.7 generate temp link no show #63634

Shahriar
Moderator

Oh, you meant generate download link window.

Click the download icon to view that window.

https://www.evernote.com/l/AUfQQhOl9RxLt7bHn2pKwRYvwUkodJ4H3DIB/image.png

Sep 25, 2017 at 7:05 pm in reply to: PDF galery thumbnail #63550

Shahriar
Moderator

It takes a fair amount of server resource to generate pdf thumbnail. However, thumbnails will only be generated once to save the resource. And we will use previously generated thumbs.

1 ) yes, this add-on can show protected pdfs too. There is no limitation like google doc preview.

2 ) Not available yet.

Sep 25, 2017 at 6:57 pm in reply to: License key won't save #63549

Shahriar
Moderator

License and settings update seems to be working now.

You can edit the new package notification email from Downloads Templates Email templates tab. Edit the “New Package Notification” template there.

Sep 25, 2017 at 6:42 pm in reply to: V4.7 generate temp link no show #63546

Shahriar
Moderator

Sorry, not sure what you meant by temp download link window. Could you please send me a screenshot or point me to the specific direction.

Sep 25, 2017 at 6:37 pm in reply to: Invalid Key License #63545

Shahriar
Moderator

Please try now. unlocked your key from dev server.

Sep 25, 2017 at 6:35 pm in reply to: Description field does not work #63544

Shahriar
Moderator

You are using an old version of Download Manager. This issue may be related to plugin code customization. Please install the latest version. You can download it here https://www.wpdownloadmanager.com/user-dashboard/purchases/

If the issue persists even after installing latest version let me know.

Sep 25, 2017 at 6:15 pm in reply to: How can you change the send from email in notifications? #63540

Shahriar
Moderator

Please send temporary wp-admin login info in private reply. I have to check this in your installation as it is working in our test environment.

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