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Shahriar

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Nov 17, 2017 at 6:54 pm in reply to: Link templates look wrong #65747

Shahriar
Moderator

Please send temporary admin login info in private reply to check the issue.

Nov 17, 2017 at 6:49 pm in reply to: Email lock is not working #65745

Shahriar
Moderator

Package locks have the OR relation, so unlocking one gives you access to the package.

You can use Form Lock add-on to apply custom form as download lock, but password verification won’t work in that case. Form Lock is useful when collecting custom data from the user.

Nov 17, 2017 at 6:37 pm in reply to: Restrict blank order notes #65743

Shahriar
Moderator

Thanks for letting us about this. We will fix it in next release.

Nov 17, 2017 at 6:37 pm in reply to: WPDM – TinyMce Button issue with WP 4.9 #65742

Shahriar
Moderator

Do you have the latest version ( 2.7.0 ) of TinyMCE add-on? Please send temporary admin login info in private reply if you updated both plugin and add-on but still having this issue.

Nov 17, 2017 at 6:17 pm in reply to: Invalid Post Type when updating to 4.7.2 #65741

Shahriar
Moderator

There was an issue in update process before v.4.7.0 Maybe that’s why your folder got deleted. You won’t face same issue in future updates if you have installed the latest version v.4.7.2

Nov 17, 2017 at 6:11 pm in reply to: URGENT: Can't Download Amazon S3 Files after 4.7.2 Update #65740

Shahriar
Moderator

Logout from Updates tab and then Login again. That should refresh the purchased list.

Nov 16, 2017 at 7:12 pm in reply to: URGENT: Can't Download Amazon S3 Files after 4.7.2 Update #65710

Shahriar
Moderator

Just released new version of Amazon S3 add-on https://www.wpdownloadmanager.com/download/wordpress-amazon-s3-storage-plugin/

Please try updating your copy. That should fix the issue.

Nov 16, 2017 at 6:25 pm in reply to: URGENT: Can't Download Amazon S3 Files after 4.7.2 Update #65706

Shahriar
Moderator

Download works when you use the package download link, not the single file download button. I know it is not the solution, just pointing the origin of the issue.

Nov 16, 2017 at 6:09 pm in reply to: Membership Expiration and Disable recurring payment/activation #65703

Shahriar
Moderator

1 ) Please check this reply https://www.wpdownloadmanager.com/support/topic/warning-message/

2 ) We do not have any add-on for user approval yet. But there are some plugins available like this one ( haven’t tested it though )

Nov 16, 2017 at 6:02 pm in reply to: Warning Message. #65701

Shahriar
Moderator

From Membership Settings Advanced page enable the Show WPDM package info option. That will block the download link only.

https://www.evernote.com/l/AUdSI0atZc5E5Lfrloz_TP1wZqiKMzmwXY8B/image.png

Nov 16, 2017 at 5:57 pm in reply to: URGENT: Can't Download Amazon S3 Files after 4.7.2 Update #65700

Shahriar
Moderator

Hi,

Looks like the conflict between Amazon S3 and latest WPDM is related to file list. When there is only one S3 file in the package, main download button works as usual.

We made some changes in the file list in the latest version, most probably that’s the origin of this issue. However, we are testing possible solutions and will update the plugin as soon as the solution is available.

Thanks.

Nov 16, 2017 at 5:46 pm in reply to: Cache Headers And Varnish #65699

Shahriar
Moderator

Sorry for the delay. Please send login info in private reply or re-activate the previous login.

Nov 16, 2017 at 5:14 pm in reply to: new users can't login anymore #65698

Shahriar
Moderator

Login is working now on my test. I tried several times both in Chrome and Firefox. Could you please try again and let me know if it shows any error message?

Nov 16, 2017 at 4:58 pm in reply to: WPDM 4.7.2 on WP 4.9 doesn't seem to work. #65697

Shahriar
Moderator

Your server is blocking the ajax request.

Are you hosting on sitegorund? Please add following rule in your .htaccess file to fix the issue,

<IfModule mod_security.c>
SecFilterRemove 001868
</IfModule>

Nov 16, 2017 at 4:54 pm in reply to: Error updating to 4.7.2 #65696

Shahriar
Moderator

We will fix this issue in next version. Although this notice will be gone if you set the guest order page in Premium Package settings.

Nov 16, 2017 at 4:49 pm in reply to: Download Manager Pro problems with wordpress 8.4.3 #65694

Shahriar
Moderator
This reply has been marked as private.
Nov 16, 2017 at 3:48 pm in reply to: Invalid License Key Issue #65692

Shahriar
Moderator

Please try now. Unlocked the key from the old domain.

Nov 16, 2017 at 3:44 pm in reply to: Reset License #65691

Shahriar
Moderator

Unlocked your key.

Nov 16, 2017 at 3:14 pm in reply to: Where can I Translate the User Roles? #65686

Shahriar
Moderator

Please send temporary login info of dev site. I have to test it there.

Nov 16, 2017 at 2:58 pm in reply to: Redirect after download link #65685

Shahriar
Moderator

Hi, There is no option yet to apply redirect in this case. But, we added this to our upcoming feature list.

Nov 16, 2017 at 2:39 pm in reply to: Need Key unlocked. Invalid License Key Issue! #65684

Shahriar
Moderator

@Steve, Unlocked your key. It should work now.


@John, Your key is linked to calforests.org Do you want me to unlock it from there? If you are using the key there but still getting the error then updating Download Manager should fix the issue.

Nov 16, 2017 at 2:33 pm in reply to: Tracking Downloads with Google Analytics #65683

Shahriar
Moderator

Hi,

We do not have any add-on yet to connect WPDM with google analytics. But we are working on it. Will be available soon.

Thanks.

Nov 16, 2017 at 2:23 pm in reply to: Multiple: Email of files & Boxes #65682

Shahriar
Moderator

Your support tickets are listed here https://www.wpdownloadmanager.com/support/users/vrossinyc/topics/

Glad to know that the email is working now.

Nov 15, 2017 at 11:47 am in reply to: PHP Error Version 2.9.59 #65633

Shahriar
Moderator

Please send temporary wp-admin login info in private reply to check this issue.

Nov 15, 2017 at 9:20 am in reply to: new users can't login anymore #65621

Shahriar
Moderator

Hi,

You are using very old version of Advanced Access Control. Please install the latest version here https://www.wpdownloadmanager.com/user-dashboard/purchases/ Let me know if the issue persists even after the update.

Thanks.

Viewing 25 posts - 6,851 through 6,875 (of 12,513 total)
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