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Shahriar

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Viewing 25 posts - 626 through 650 (of 12,513 total)
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Nov 7, 2019 at 3:40 pm in reply to: Problem updating the Download Manager Pro plugin update. #114629

Shahriar
Moderator

Hi,

Please follow these steps to update the plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

To enable the auto-update for future versions, logout and then login again from your Downloads > Settings > Updates tab.

Thanks.

Nov 7, 2019 at 3:38 pm in reply to: Cancel AutoRenew #114628

Shahriar
Moderator

Auto-renewal of this order has been stopped by 2CO.

Nov 7, 2019 at 3:37 pm in reply to: Can't update from 5.0.1 to 5.0.2 #114626

Shahriar
Moderator

To fix the auto-update issue, logout and then login again from your Downloads > Settings > Updates tab. If that doesn’t work please follow these steps to update the plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

Nov 7, 2019 at 3:35 pm in reply to: "Download not available yet" #114625

Shahriar
Moderator

Please send temporary wp-admin login info in private reply to check the issue. Most probably there is no file attached to the package.

Nov 7, 2019 at 3:33 pm in reply to: Close Button at bottom of every page after upgrade #114624

Shahriar
Moderator

It was coming from the Extended Shortcodes add-on. Maybe your theme JS is conflicting with the some JS added to footer by this add-on. Anyway, I have commented add_filter('wp_footer', 'wpdm_popup_link'); to resolve the conflict.

Nov 7, 2019 at 3:29 pm in reply to: hey #114623

Shahriar
Moderator

You can use [wpdm_categories subcat=1 cols=4] shortcode to display all categories like this demo https://demo.wpdownloadmanager.com/wpdmpro/categories/

This shortcode requires WPDM Directory add-on.

Nov 7, 2019 at 3:25 pm in reply to: Images preview not working #114622

Shahriar
Moderator

There was a bug in [thumb_gallery_WxH] template tag implementation. I have added a patch to fix the issue. We have also added the patch on our side for the next update.

Nov 6, 2019 at 10:10 pm in reply to: Invoices/Orders #114595

Shahriar
Moderator

I will test the Stripe tomorrow. Signing off for today.

Nov 6, 2019 at 9:54 pm in reply to: Disable Email in Private Message Plugin? #114592

Shahriar
Moderator

No, ETA yet but will try to release within next 1 week or so.

Nov 6, 2019 at 9:52 pm in reply to: Bulk import via FTP #114591

Shahriar
Moderator

Currently, files are shown in a plain list http://prntscr.com/ptg7fy

Nov 6, 2019 at 9:49 pm in reply to: Invoices/Orders #114590

Shahriar
Moderator

Please try the PayPal option too and let me know the status. We can decide from there is the issue is related to specific gateway.

Nov 6, 2019 at 9:47 pm in reply to: Modify Download File Name #114589

Shahriar
Moderator

Okay, got it. Somehow the proposed feature ( filter to modify file names ) got lost in the list of new features or more concerning issues. But I will add it as soon as possible.

Nov 6, 2019 at 9:38 pm in reply to: Invoices/Orders #114586

Shahriar
Moderator

Orders are created instantly http://prntscr.com/ptg0ts there is no time delay for that. Which Payment gateway did you use to buy membership? You can access all orders from Membership > Orders page.

Nov 6, 2019 at 9:33 pm in reply to: Modify Download File Name #114583

Shahriar
Moderator

I checked several downloads but none of those has the number in the file name. You actually don’t have to make any changes as the current version is handling this thing by default.

Nov 6, 2019 at 9:29 pm in reply to: Bulk import via FTP #114582

Shahriar
Moderator

Are you the team admin? If not try creating the app using admin login.

Nov 6, 2019 at 9:06 pm in reply to: Images preview not working #114579

Shahriar
Moderator

Which template tag are you using there to display preview image? Are those extra previews? Please send temporary wp-admin login info in private reply so I can take a closer look.

Nov 6, 2019 at 9:03 pm in reply to: Modify Download File Name #114578

Shahriar
Moderator

Do you have only one file per package? Please send me a sample download page link. Depending on the number of files the code location will vary.

Nov 6, 2019 at 8:46 pm in reply to: Issue w/ Page Scrolling on Default Archive Directory Page #114577

Shahriar
Moderator

Try replacing href="#collapse-<?php echo $category->term_id; ?>" with

data-target="#collapse-<?php echo $category->term_id; ?>" href="#" in wpdm-archive-page.php ( maybe line 133 )

Nov 6, 2019 at 8:23 pm in reply to: Sorry, you are not allowed to access this page (License key) #114576

Shahriar
Moderator

Hi,

Please install the latest version. Follow these steps to update the plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

Send temporary wp-admin login info in private reply if that doesn fix the issue.

Thanks.

Nov 6, 2019 at 8:21 pm in reply to: Extremely Slow Load Time #114575

Shahriar
Moderator

Download Manager doesn’t have much impact on your site speed. I have checked the GTmetrix report before ( http://prntscr.com/ptf34q ) and after ( http://prntscr.com/ptf2wc ) deactivating WPDM. Both reports are similar. But the report does reveal you have lots of optimization scope like browser caching, image optimization, style and script minimization, etc. As a first step, you can try a cache plugin.

Nov 6, 2019 at 7:33 pm in reply to: WP Download Manager – PHP Notices #114573

Shahriar
Moderator

To fix the first 2 warnings go to Downloads > Settings > Default Values. Then set “Page Template” and “Link Template” options.

And to fix the other 3, please download this file https://www.dropbox.com/s/nkzpvrq5osgyu3m/wpdm-login-form.php?dl=1 and place it in /active-theme/download-manager/wpdm-login-form.php path. I have added patch here to fix those warnings and this template will override the default one.

Nov 6, 2019 at 6:58 pm in reply to: Bulk import via FTP #114570

Shahriar
Moderator

When creating the app you select the Dropbox account on the 4th step. Maybe you have selected the team account.

http://prntscr.com/ptdye1

Nov 6, 2019 at 6:42 pm in reply to: Spent $250 and nothing is working!!!!! #114564

Shahriar
Moderator
This reply has been marked as private.
Nov 6, 2019 at 11:00 am in reply to: Spent $250 and nothing is working!!!!! #114548

Shahriar
Moderator

Please upload it to your dropbox or just in your media library and share the link.

Nov 6, 2019 at 10:30 am in reply to: Bulk import and disable comments #114544

Shahriar
Moderator

There are two options,

1 ) You can uncheck the “Allow people to post comments on new articles” option from Dashboard > Settings > Discussion page.

2 ) Add 'comment_status' ► 'closed', after line 166 ( as a $postada array item ) in /download-manager/admin/menus/class.BulkImport.php

Viewing 25 posts - 626 through 650 (of 12,513 total)
1 2 3 … 25 26 27 … 499 500 501