Shahriar

Forum Replies Created

Viewing 25 posts - 601 through 625 (of 12,513 total)
in reply to: Permission settings #114691

Shahriar
Moderator

Download Manager doesn’t control specific file permissions but files inside download-manager-files dir should have 644 permission.

in reply to: Prepaid Credit Setup #114689

Shahriar
Moderator

Please send temporary wp-admin login info in private reply to check the issue.

in reply to: Discount after subtotal amount reached #114688

Shahriar
Moderator

Both discount options are available in Premium Package but separately.

You can add a coupon code with a minimum spend limit http://prntscr.com/pu8u1l This is not automatic, Coupon submission is required to get the discount.

And you can set a pacakge discount based on user roles ( Package Settings > Pricing & Discount > Role Based Discount ), in this case, the discount will be applied automatically.

in reply to: Deactivate Link of Filename #114684

Shahriar
Moderator

Please send temporary wp-admin login info in private reply to check the issue.

in reply to: URGENT: Cannot Update File Browser Root #114683

Shahriar
Moderator

Removing the font awesome icon from “Download Limit Message:” message doesn’t remove your Font Awesome. It just removed the icons from this specific option. Font Awesome will work as usual for any other parts of your site.

in reply to: "Download not available yet" #114681

Shahriar
Moderator

Some of your packages have no attached file/URL/directory. That’s why you are getting the “Download not available” error.

For example, this download works fine https://obrascatolicas.com/editorarealeza/download/a-igreja-a-reforma-e-a-civilizacao/ because there is an attached URL.

But this one won’t work https://obrascatolicas.com/editorarealeza/download/a-doutrina-social-catolica-caderno-06-o-trabalho/ No file/URL attached to this package.

in reply to: hey #114677

Shahriar
Moderator

Please check this screenshot http://prntscr.com/pu6olw

If you want to do tha we have to edit the theme file home.php

Please send temporary wp-admin login info in private reply if you want to proceed.


Shahriar
Moderator

Update pacakge button is meant to update the package not the page. As the update process is done through AJAX no page refresh is required. You can just go back the all packages page when you arer done updating.

in reply to: Delete button on Frontend Uploader not working #114675

Shahriar
Moderator

Please send temporary wp-admin login info in private reply to check the issue.

in reply to: Package Counts #114673

Shahriar
Moderator

To count packages in a category including the packages from the child categories use the following custom shortcode. You have to add this code to your theme’s functions.php

add_shortcode('wpdm_count_category_packages','wpdm_count_category_packages');
function wpdm_count_category_packages( $params = array() ){
    $term_slug = $params['category'];
    $query_params = array("post_type" ► "wpdmpro", "posts_per_page" ► -1 );
    $query_params['tax_query'] = array( array(
        'taxonomy' ► 'wpdmcategory',
        'field' ► 'slug',
        'terms' ► $term_slug,
        'operator' ► 'IN',
        'include_children' ► true
    ));
    $packs = new WP_Query($query_params);

    return $packs->found_posts;
}

Usage: [wpdm_count_category_packages category="slug"]

Archive Page doesn’t have a template to render categories, so it is not wise to edit the core file to add the count of child packages. But this is noted for implementation.

in reply to: Form Lock not working (again) #114669

Shahriar
Moderator

Did you attach a PDF to this package? I was able to download it after submission http://prntscr.com/pu6370

in reply to: Cancel AutoRenew #114660

Shahriar
Moderator

It doesn’t matter if the plan is cancelled from gateway. Anyway, I have updated the status on our site too.

in reply to: Extremely Slow Load Time #114658

Shahriar
Moderator
This reply has been marked as private.
in reply to: "Download not available yet" #114657

Shahriar
Moderator

Getting this error “ERRO: Nome de usuário inválido. Perdeu a senha?”

in reply to: URGENT: Cannot Update File Browser Root #114656

Shahriar
Moderator

Your server was returning 404 as a response of saving request http://prntscr.com/pty5tu

And for some unknown reason, it is related to the font awesome icon code in the “Download Limit Message:” option. I have removed the icon and now settings are being saved without any issue.


Shahriar
Moderator

Your theme is setting the panel height to 0. I have added the following code to Additional CSS option to bypass that. Pleas check the page now.

.w3eden .panel {
    max-height: 1000px;
}
in reply to: Invoices/Orders #114644

Shahriar
Moderator

I was able to recreate the Stripe issue and working on it. I will get back to you as soon as possible.

About the coupon, it is session-based. This means once the user uses a coupon it is applied for the current session. But only for that user. Not others or the same user in another session.


Shahriar
Moderator
This reply has been marked as private.
in reply to: Managing Auto Generated Thumbnails #114641

Shahriar
Moderator

1 ) No, deleting a package doesn’t delete the thumbnail. You have to clear the cache from Downloads > Settings > Privacy Tab. And that delete all cached thumbs.

2 & 3 ) Sorry, no better option at the moment. Either you can delete individual thumb manually Or you can just clear the cache.


Shahriar
Moderator

Please send temporary wp-admin login info in private reply to check the issue. Send the page URL too where you placed the category shortcode.

in reply to: Bulk import via FTP #114637

Shahriar
Moderator

Maybe the extra option was available in my case because I had a personal account linked with the team account.

And I have to check the Dropbox add-on implementation to further investigate the issue. And as Dropbox is not an option for you at the moment ( no thumb ) I have added this as a to-do for the next update.

in reply to: URGENT: Cannot Update File Browser Root #114636

Shahriar
Moderator
This reply has been marked as private.
in reply to: URGENT: Cannot Update File Browser Root #114634

Shahriar
Moderator

Please send temporary wp-admin login info in private reply to check the issue. Maybe your server is blocking the save request.

in reply to: LIST of the downloads not available. #114633

Shahriar
Moderator

Hi,

Your theme or one of the active plugin is conflicting with the Bootstrap modal. You can pinpoint which one is creating the issue by deactivating plugins one by one.

Another option is using Bootstrap 3 ( Settings > User Interface ). This version provides an embedded list of individual downloads on the purchase tab http://prntscr.com/pttow8

Thanks.


Shahriar
Moderator
This reply has been marked as private.
Viewing 25 posts - 601 through 625 (of 12,513 total)