Page 15 – WordPress Download Manager

Nov 30, 2019 at 9:57 pm in reply to: Paystack Payment and Membership Plugin #115826

Shahriar

Moderator

We are checking the issue and will release an update soon.

Nov 30, 2019 at 9:56 pm in reply to: Stripe Payment Issue and Membership Plugin #115825

Shahriar

Moderator

Please send temporary wp-admin login info in private reply to check the issue.

Nov 30, 2019 at 9:27 pm in reply to: Urgent: WPDM Gutenberg Blocks Conflict with Post editing #115824

Shahriar

Moderator

Please assign the administrator role. I can’t access the plugin page. There has been a recent update of WPDM Gutenberg add-on. Could you please try that new version too?

Nov 30, 2019 at 9:17 pm in reply to: Archive Page Default shortcode and Advanced TinyMCE Button Add-on not showing #115823

Shahriar

Moderator

I have added the CSS in Customize > Additional CSS and it is working https://drive.google.com/uc?id=1E7RA00Jf0ku86HNlchItA5fX7XBbk-Rr

Nov 30, 2019 at 9:13 pm in reply to: Custom Icon #115822

Shahriar

Moderator

It is actually the expected behavior. The file icon is shown only when no featured image is set for the package.

Nov 30, 2019 at 9:07 pm in reply to: Media player #115818

Shahriar

Moderator

Please check the reply from support email.

Nov 30, 2019 at 8:52 pm in reply to: You are not allowed to download. #115817

Shahriar

Moderator

This reply has been marked as private.

Nov 30, 2019 at 8:40 pm in reply to: Directory Add on #115815

Shahriar

Moderator

Hi Adrian,

Maybe you were trying to reply to your own ticket with the same title. However, You suggestion is noted with thanks. We will investigate this issue furhter.

You can access all your tickets here https://www.wpdownloadmanager.com/support/users/doppiag/topics/

Thanks.

Nov 30, 2019 at 8:34 pm in reply to: wpdm-cache dir contains almost 10K txt files! #115814

Shahriar

Moderator

Hi,

You can clear the wpdm-cache directory from Downloads > Settings > Privacy tab. Just click the “Empty Cache Dir” button. Deleting those session files won’t create any issue with plugin functionalities. Each of those files stores session data of each visitor. And old session files are not necessary.

Thanks.

Nov 30, 2019 at 8:31 pm in reply to: WEIRD problem please help. #115813

Shahriar

Moderator

Your reply was kept in pending status by Akismet, not sure why. Looks like the login link expired. Please send a new one.

In my last reply, I meant, if the “File Title” input filed in the Attached Files meta box is empty then the actual file name will be shown in the file list.

https://drive.google.com/uc?id=1XFx_brkRfAldIQMA7q76shIj0pAHHvuk

Nov 30, 2019 at 8:18 pm in reply to: Pagination Not Working Well #115809

Shahriar

Moderator

Are you using the latest version ( 3.0.1 ) there? I don’t have this scroll on my setup too.

Nov 30, 2019 at 7:44 pm in reply to: Re: Still having problems with redirect on wp-admin page #115808

Shahriar

Moderator

The login redirection loop usually appears when the site is not fully secured. For example, site’s frontend is not https but after login, redirecting the user to an https area. Making both sides https should fix the issue.

Alternatively, you can use yoursite.com/wp-login.php?skipwpdm=1 URL to skip the WPDM login page. Adding this wp-login.php?skipwpdm=1 after site URL will bypass the WPDM Login page even when the Login Page option is set on frontend settings.

Nov 30, 2019 at 7:35 pm in reply to: Download doesn’t increase after multiple downloads #115807

Shahriar

Moderator

Remove following code from /download-manager/libs/class.DownloadStats.php file to count each download,

if(Session::get('downloaded_'.$pid)) return;

Nov 30, 2019 at 7:32 pm in reply to: Redirect download page template to file #115806

Shahriar

Moderator

The link is based on pacakge ID, if you have created multiple packages for your languages aren’t you using different IDs in the shortcode?

Nov 30, 2019 at 7:20 pm in reply to: Email Template #115805

Shahriar

Moderator

We use a custom email class that adds the template support. The class is implemented in /download-manager/libs/class.Email.php file.

And to send an emial use call the send function of that class. Example, \WPDM\Email::send("email-lock", $params);

Nov 30, 2019 at 7:13 pm in reply to: Error on logout redirect #115803

Shahriar

Moderator

Please send temporary wp-admin login info in private reply to check the issue.

Nov 30, 2019 at 7:06 pm in reply to: Add file description to [file_list] #115802

Shahriar

Moderator

This reply has been marked as private.

Nov 30, 2019 at 6:43 pm in reply to: Add download direct link in e-mail lock template #115799

Shahriar

Moderator

Changes will be gone. But another email template tag for this prupose is noted for implementation.

Nov 30, 2019 at 6:41 pm in reply to: TimeZone is different from WordPress TimeZone #115797

Shahriar

Moderator

Requires some code updates on the history.php file. Send login info in private reply. I will add that to your site.

$UTC = new DateTimeZone("UTC");
$newTZ = new DateTimeZone( get_option( 'timezone_string' ) );
$date = new DateTime( date("F j, Y H:i",$stat->timestamp), $UTC );
$date->setTimezone( $newTZ );

<?php echo $date->format(get_option('date_format').' H:i:s'); ?>

https://drive.google.com/uc?id=1N0RU3m2YGTbhsSjQSq0D1pcPaRdAZDKb

This reply was modified 5 years, 5 months ago by Shahriar.

Nov 30, 2019 at 6:05 pm in reply to: How to remove "Private:" from Download title #115795

Shahriar

Moderator

Please check the category permission settings. Maybe guests are getting the access from there. Unchecn “All Visitors” from category option.

https://drive.google.com/uc?id=1-wM8sN4wTY-j0GuoBNXAMKXn8ZXs5cJU

Nov 30, 2019 at 5:49 pm in reply to: Download links do not work after updating 5.0.3 #115793

Shahriar

Moderator

Please activate the Bootstrap 3 from Downloads > Settings > User Interface after installing v.5.0.3 That will fix the styling issues. Let me know if still having an issue. Send temporary wp-admin login info in private reply in that case.

Nov 30, 2019 at 5:41 pm in reply to: Problems saving settings #115791

Shahriar

Moderator

Fixed the saving issue.

For category please use the category shortcode.

For tree shortcode install the Extended Shortcodes add-on.

Nov 30, 2019 at 5:33 pm in reply to: Restriction Not Working #115789

Shahriar

Moderator

Please send temp login and the page URL.

Nov 30, 2019 at 5:31 pm in reply to: 403 error #115788

Shahriar