Shahriar

Use a custom link template. You can clone the current template from Downloads Templates page. From your cloned template remove the [download_link] template tag. That will remove the download button. You have to use this template with the category shortcode. So, make sure to update your shortcode after creating the custom template.

Disable Font Awesome from Downloads Settings User Interface Tab. That should fix the issue. Your theme is loading its own Font Awesome.

The download works when I am logged in. But getting 404 as a guest user. The reason behind it your homepage tools.mkt-edge.com is also returning 404 for a guest user. I think it is a server cache related issue. Try clearing server cache or just fixing the homepage 404 will fix the download issue too. You can ask your server to help you with the cache. there is no cache plugin so the caching coming from the server level.

Please send temporary wp-admin login info in private reply to check the issue.

Working now. Make sure to clear the browser cache before the test.

jQuery(window).on('load', function() {
	jQuery('.wpdm-cat-tree .btn-primary').on('click', function(){ 
		var cid = jQuery(this).attr('href');
		var pattern = /collapse/;
		var exists = pattern.test(cid);
		if(exists){
			jQuery('.wpdm-dropdown-menu').addClass('collapse');
			jQuery(cid).removeClass('collapse');
		}
	});
});

Replied to your another ticket about this issue. Please continue the discussion there.

Please try switching the “Resumable Downloads” and “output buffering” option from WPDM Basic settings.

I have created a new custom link template “Call to action 3 clone”. Used this template in your shortcode here https://swisseye.com/de/produktkatalog/alle-produkte/verglasbare-sportbrillen/c-shield/

[wpdm_package id='29274' template='5cce90b1a729b']

The download is working now.

Please get your sandbox API credentials from here https://developer.paypal.com/docs/classic/lifecycle/sb_credentials/

About the twitter lock, have you added your site URL in “Callback URLs” field in APP Settings?

You can use a custom template for this iframe. Copy the template from /download-manager/tpls/lock-options/email-lock-form.php and place it in /child-theme/download-manager/lock-options/email-lock-form.php location. Then add your custom style in this new template file.