Irina Baumbach

Wow, I´m impressed. It´s working. Thank you so much and have a nice weekend.

Best regards.
FETeV

Hi,

how can I describe? ok, I try.

On the download page in the frontend, the download itself doesn’t appear. Instead, it displays (in German) “Consultation materials on insulin resistance

There was a critical error on your website.

Learn more about troubleshooting in WordPress.”

All download pages are missing information such as descriptions, website visit statistics, etc. We’ve also tried different templates. Apparently, only the Default Template Simplified (page template) works, but even that has limitations.

We’re using GeneratePress as our theme template, if that’s relevant.

Thanks.
FETeV

Hi,

we could solve the problem ourselves by changing the browser. In chrome the paypal process was hanging up. Now we renewed our license via Safari browser and it worked.

Thanks for your reply nevertheless.
FETeV

Hello,

we are also currently unable to extend the Pro version because the payment cannot be completed with Paypal. Even a new purchase of the Pro version is currently not possible for apparent technical reasons. Can you solve this problem?

Thanks and regards
FETeV

Hey,

I solved the issue in one template by editing the code for the image.

In the example for the page template “Premium Package #2″ I changed following line

Former:

<div class=”thumbnail”>[thumb_800x600]</div>
</div>

to new:

<div class=”card mb-3 p-3 hide_empty [hide_empty:featured_image]”>[featured_image]</div>
</div>

Now it´s working. Maybe this helps.

Best regards
Irina

Ok, with default template it is working, thanks. That means, I have t change all self-added templates, right?

Thanks a lot. This is already helping 🙂

Best regards
Irina