mrmad

Shaon, your plugin is great but your support is miserable. I have to be harsh here and even rude but as a long-time customer having had to suffer from this low-quality support I feel entitled to. Sorry again for being rude!

How can you seriously answer with a reference to this ? I asked for a specific layout setup, one which you use as a demo. Aren’t you able to reproduce it or what is the problem?

Mate, you get so much money from us buyers, every little addon costs 20 dollars for one year of updates. Why can’t I access the support forum after the year expired? So the price includes both updates AND support!

Since you are charging a premium price, the least is to really ask for a minimum of support.

Other developers charge only half of your prices but deliver a prompt and detailled support.

If you look through the support forum, you will seldom find one of your answers longer that one or two sentences. Do you even read the questions or don’t you care about customers’ need?

Again: Do you care about customers’ need or is it just the money you are interested in?

I would understand if it was a free plugin but since this is a paid plugin with a dedicated support forum this is by no means an appropriate atiitude.
I wish I hadn’t spend more than 150 dollars over the years for such a bad support.

So is there anything you will do to change it? I have tried to make sense of the info creating a text language file and inclduing custom script in my header.php but it doesn’t change anything at all.

<script type=”text/javascript” src=”jquery.dataTables.js”></script>
<script type=”text/javascript”>
$(document).ready(function() {
$(‘#example’).dataTable( {
“language”: {
“url”: “http://www.mrmad.de/wp-content/plugins/download-manager/js/dataTables.german.lang&#8221;
}
} );
} );
</script>

As harsh as it may sound I believe this is something that should be done by the developer given this is a very expensive plugin.

I have the same problem. Actually many strings have not been included at all for example “previous”, “entries”, “categories” (the one to show up on the frontpage), “showing”.

Maybe it is the “wpdm-archive-page.php” that needs the translation strings?

followe this procedure….preview images don’t work…cache folder and general file permission for all wdmp plugins but pictures don’t show. Same problem with extra shortcodes plugin….please help .

my download manager premium package disappeared as we’ll..where is it?