David GARNIER

I tested again with all other plugins disabled (I assume just deactivating plugins is sufficient?) but that didn’t fix the issue. Doesn’t appear to be a plugin conflict.

The only thing I can think of that’s not very usual is that we’re using the wpdm_before_email_download_link hook in our theme to send email notifications to administrators. But I also tested with the hook and the function it calls commented out and got the same result.

Thanks.

Hi,

We’re using WPDM version 5.1.20, along with WordPress 5.5 and PHP 7.4.

if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.

Unfortunately, that’s one thing I’m not allowed to do. Is there another way we can debug this?

Thanks.

Hi,

I did as you suggested, but I still had the issue. However, using html_entity_decode instead did the trick apparently (found someone who had a similar problem here: https://wordpress.stackexchange.com/questions/215684/wp-mail-encode-in-rsquo-in-subject).

However if I change the plugin’s code like this, doesn’t that mean the changes will be lost next time the plugin is updated?

Thanks.

Of course HTML encoding is interpreted in this forum apparently so my initial comment doesn’t make much sense (being able to edit/preview our own posts would be nice). What I meant as an example is that “&” gets converted to “&amp ;”.

By the way, I tried using %26 as well but all it did was to revert the template to the original one.

Thanks.

Hi,

Well I’m using the default form with the “Ask for Visitor’s Name” checkbox checked. The name of the field when I inspect the page is “custom_form_field[name]”, I’ve tried using that without success. I’ve also checked the contents of the $post array for all its values in case I’ve missed the name but it doesn’t seem to be present in the array at all.

I’ve noticed it’s possible to customize the form on the demo website, which is also using all of the free plugins. I don’t have the option, but we’re also not using the free plugins, is this feature enabled by one of these? I assume if $post is expanded with any of the additional custom fields, I could create a custom name field and get the value from there.

Thank you.