User downloads display as “Guest” instead of email

Viewing 14 posts - 1 through 14 (of 14 total)
#202842

T Haworth
Participant

Hi,
We have an issue in which users in Stats – Download History are displaying as “Guest” instead of their email.

We have the files accessible only when users are logged in to our website i.e. are known to us.
Some download stats display users emails, but most now do not.

We are running the free version of Download Manager.

Is this a known issue or how can we fix it? It’s important for our reporting to analyse usage of our downloads.

Thanks!

#202843

Nayeem Riddhi
Moderator

Hello T Haworth,

Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?

Thank you and regards

#202844

T Haworth
Participant
This reply has been marked as private.
#202850

Nayeem Riddhi
Moderator

You can create temporary backend access with your credentials. Please kindly check.

Thank you and regards

#202851

T Haworth
Participant
This reply has been marked as private.
#202853

Nayeem Riddhi
Moderator

The download main pages are redirecting to another page. I can’t be able to download any package. Can you please elaborate on it? Please kindly check and let me know.

Thank you and regards

#202854

T Haworth
Participant
This reply has been marked as private.
#202859

Nayeem Riddhi
Moderator

I can’t see if there is any email assigned with my credentials profile. If already assigned then for the stats issue, I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. you may also switch theme to another for checking. Please kindly check and let me know.

Thank you and regards

#202860

T Haworth
Participant
This reply has been marked as private.
#202861

Nayeem Riddhi
Moderator

If nickname has been set, please kindly check if Display name publicly as set or not. Please kindly check and let me know.

Thank you and kind regards

#202866

T Haworth
Participant

Yes, it is set to the same as the nickname

#202870

Nayeem Riddhi
Moderator

I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. you may also switch theme to another for checking. Please kindly check and let me know.

Thank you and regards

#202872

T Haworth
Participant

Thankyou Nayeem, I will ask our website developer about testing for conflicts

#202885

Nayeem Riddhi
Moderator

Ok, please kindly check. And please let me know if you have any queries more.

Thank you and kind regards

Viewing 14 posts - 1 through 14 (of 14 total)

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