Home / Topics / Download Manager Free / Unable To Download File After Purchase

Unable To Download File After Purchase

Viewing 4 posts - 1 through 4 (of 4 total)
Feb 9, 2022 at 2:42 pm #167854

Michael Adzato
Participant

When customers purchase software from my website (example software: https://primestrux.com/download/pschedule-slabs-b). After receiving a download link via email, are unable to download the file with the link. It just directs back to the dashboard. Example download link below

https://primestrux.com/dasboard/?udb_page=purchases/order/WPDMPP6203D078A12B8/

Feb 10, 2022 at 8:13 am #167913

Nayeem Riddhi
Moderator

Hello Michael,

Hope you are well. And sorry for the inconvenience. Can you please share the related URLs? if possible,

Can you please, give your temporary wp-admin login details in a private reply for checking the issue.

Thank you and regards

Feb 10, 2022 at 11:38 am #167924

Michael Adzato
Participant
This reply has been marked as private.
Feb 12, 2022 at 4:49 am #168040

Nayeem Riddhi
Moderator

Hello Michael,

I have checked your issue. It was because the style of the theme conflicted with WPDM CSS on the order purchase page. The switching theme is working properly. Can you please check your theme CSS if there is an option for adjusting? please let me know

Thank you and regards

Viewing 4 posts - 1 through 4 (of 4 total)

The topic ‘Unable To Download File After Purchase’ is closed to new replies.