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Shortcodes not appearing on page?

Viewing 6 posts - 1 through 6 (of 6 total)
Apr 10, 2017 at 4:39 am #56352

Anthony Occhiuto
Member

Hi I have added some shortcode downloads to this page https://autopool.com.au/downloads/ under the Pool Heaters Section, but they are not appearing? See attached screenshot. When I copy and paste an existing shortcode to that area it shows up? Not sure why this is happening? I can try to de-activate and reinstall the plugin but will I lose all my existing downloads if I do this?

Can you please help me on this?

Apr 10, 2017 at 4:13 pm #56382

Razia Sultana
Moderator

Please send a temporary wp-admin login info in private reply to check the issue.

Apr 11, 2017 at 5:10 am #56414

Anthony Occhiuto
Member
This reply has been marked as private.
Apr 13, 2017 at 8:42 am #56555

Anthony Occhiuto
Member

Hi have you had a chance to look at this issue?

Apr 18, 2017 at 8:21 pm #56765

Shahriar
Moderator

Hi, Sorry for the delay. There was a minor error in your shortcode. You were using two different characters on left and right of package id. Use single quote on both sides or do not use the quote at all. You can also copy the correct shortcode from all packages page. I have placed the correct shortcode there, now it is working as expected.

However, updating/re-installing plugin does not delete your downloads.

Apr 18, 2017 at 10:31 pm #56779

Anthony Occhiuto
Member

Thank you, I copied the shortcode directly from the shortcode column? I will double check next time, thank you for getting back to me.

Viewing 6 posts - 1 through 6 (of 6 total)

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