Home / Topics / Download Manager Free / I Have Paid Pro Subscriptions, but I’m Locked Out

I Have Paid Pro Subscriptions, but I’m Locked Out

Viewing 5 posts - 1 through 5 (of 5 total)
Jul 22, 2022 at 1:14 pm #175542

Dave Merkel
Participant

Hello,

Since I don’t have access to the Pro forum, I have to post this here.

When I attempt to access to the Pro forum, this is the message I receive:
https://ibb.co/nDqqSjg

My annual subscription payments (for WPDM Pro and AWS S3) have been completed. I have been charged but I’ve lost access.

Please explain.

Jul 22, 2022 at 1:44 pm #175545

Dave Merkel
Participant
This reply has been marked as private.
Jul 23, 2022 at 8:28 pm #175622

Nayeem Riddhi
Moderator

Hello Dave Merkel,

Hope you are well. And sorry for the inconvenience. The topic has been marked as resolved. please let me know if the issue has been resolved on your side or not.

Thank you and regards

Jul 23, 2022 at 8:34 pm #175623

Dave Merkel
Participant

Yes, it’s been resolved. I tired of awaiting a reply here on the free forum, so I reached out via live chat. Tanvir resolved the issue. All he told me was it had to do with a technical issue — I have no idea what that was.

What hasn’t been addressed is this: While I appreciate your products and don’t mind paying the annual subscription, why have I experienced problems with the renewal each year??

Jul 23, 2022 at 8:43 pm #175625

Nayeem Riddhi
Moderator

Hello Dave Merkel,

Glad to hear that, your problem has been resolved. However, maybe it was a technical issue or related to such this. We hope this may not happen the next time.

Thank you and regards

Viewing 5 posts - 1 through 5 (of 5 total)

The topic ‘I Have Paid Pro Subscriptions, but I’m Locked Out’ is closed to new replies.