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File cannot be download : Access Denied

Viewing 8 posts - 1 through 8 (of 8 total)
Dec 18, 2017 at 4:19 am #66867

Ivy Kou
Member

Hello there,

I am currently using the free WordPress Download Manager and have been uploading a number of files. However, some of the files are not available to download and stated “Access Denied” . I have tried to re-upload the file, it still doesn’t work. I have then tried adding it as a new file (with a new short-code), the file works for a while, but then it doesn’t work again. Please can you advice?

Here is the link of the site with one of the problematic file http://61.64.48.249/index.php/investor-relations/?lang=en

Many thanks

Ivy

Dec 18, 2017 at 7:18 am #66880

Hasibul Amin Hemel
Blocked

You can set Allow access to All User from package settings section from single package page edit mode.

Thanks

Dec 18, 2017 at 7:28 am #66885

Ivy Kou
Member

Hello,

The file setting is already set as for “All Visitors” and this still doesn’t work. Please see attached screenshot for reference.

Please advice.

Dec 18, 2017 at 7:42 am #66894

Hasibul Amin Hemel
Blocked

is this screenshot picture is correct for the package which is showing access denied?

Can you send login in private to check the issue?

Thanks

Dec 18, 2017 at 10:30 am #66908

Ivy Kou
Member
This reply has been marked as private.
Dec 19, 2017 at 12:44 pm #66989

Hasibul Amin Hemel
Blocked

Why are using the same package multiple time?

http://prntscr.com/hpjsou

Dec 21, 2017 at 12:57 am #67115

Ivy Kou
Member

That is probably a mistake, thanks for spotting it!

Just wondered if there are any updates regarding the issue?

Many thanks

Ivy

Dec 21, 2017 at 11:22 am #67142

Hasibul Amin Hemel
Blocked

We will look into this and push an update soon.

Thanks

Viewing 8 posts - 1 through 8 (of 8 total)

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