Download numbers not updating

Viewing 10 posts - 1 through 10 (of 10 total)
#197555

Warren Peters
Participant

Hi there, the download numbers per book don’t appear to be updating on my website even though mu activity is logged within the stats.

Many thanks in advance.

#197558

Nayeem Riddhi
Moderator

Hello Warren Peters,

Hope you are well. And sorry for the inconvenience. Please share the related URL. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

#197559

Warren Peters
Participant

Thanks Nayeem,

Try this first;

Book 1 – EGYPT ~ GREECE ~ ROME

Regards

#197560

Nayeem Riddhi
Moderator

It is showing some numbers, but it is not updating now. Can you please let me know when it has been started like this? Please kindly check and let me know.

Thank you and regards

#197561

Warren Peters
Participant

Hi Nayeem,
The chap who’s books they are, doesn’t think it’s been right for 6 months, now though the numbers are important to him.

Thanks

Warren

#197562

Nayeem Riddhi
Moderator

I think it may have a conflict between your plugins or theme. can you please enable/disable other plugins for checking, you may also switch theme to another for checking if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.

Thank you and regards

#197563

Warren Peters
Participant

Okay I’ll try disabling some plug-ins. Do you have access to different download numbers?

#197564

Nayeem Riddhi
Moderator

No, I am not seeing any different download numbers. Please check and let me know.

Thank you and regards

#197565

Warren Peters
Participant

Disabling a few plug-ins did work but only temporarily. Website doesn’t display the true numbers.
Thanks

Warren

#197568

Nayeem Riddhi
Moderator

If any conflict with specific plugin it will not work properly otherwise it will work as expected. I hope you have understood.

Thank you and regards

Viewing 10 posts - 1 through 10 (of 10 total)

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