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Download manager is not working

Viewing 8 posts - 1 through 8 (of 8 total)
Dec 5, 2023 at 5:43 am #191793

junichiro shinkawa
Participant

Download manager is not working.
I installed a download button and pasted a shortcode, but it’s not working.
However, when I look at the history, it shows that the download was successful.
Please tell me what to do.

Dec 5, 2023 at 6:37 am #191794

Nayeem Riddhi
Moderator

Hello junichiro shinkawa,

Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?

Thank you and regards

Dec 5, 2023 at 7:45 am #191797

junichiro shinkawa
Participant
This reply has been marked as private.
Dec 6, 2023 at 5:03 am #191817

Nayeem Riddhi
Moderator

You can share the issue in screen recording using a tool like loom. Or you are also capable of sharing screenshots uploading here, https://imgbb.com/. please check and let me know

Thank you and regards

Dec 7, 2023 at 1:23 pm #191863

junichiro shinkawa
Participant

Thank you.
I was able to solve it.

Dec 7, 2023 at 2:18 pm #191864

Nayeem Riddhi
Moderator

Glad to hear this. However, please share with us also how you solved the issue, thus it will help other users too. please check and let me know

Thank you and regards

Dec 7, 2023 at 2:33 pm #191866

junichiro shinkawa
Participant

When selecting the attachment, I was selecting it from the media library, so I was unable to download it successfully.
The problem was resolved by placing the file within the green frame.

Dec 7, 2023 at 3:00 pm #191867

Nayeem Riddhi
Moderator

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic.

Thanks for your appreciation and regards

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