Hello
Cannot download the file directly to the computer.
A window opens in the same tab as the site.
Yet the box is unchecked for open in the browser in the basic configuration
Thank you
Hope you are well. And sorry for the inconvenience. Can you please share the related URL? if possible, Can you please, give your temporary wp-admin login details in a private reply for checking the issue.
I have checked that, you have attached a site file URL directly, instead of an open file in the browser downloading instantly, use Select Files option for file uploading