For any payment-related issue, Can you please mail with your order ID and requirement details to support@wpdownloadmanager.com or send an order note from your order details page.
If you are talking about general file/package purchase, you can activate a new payment method from settings, Downloads > Settings > Premium Packages > Payment > Payment Methods. Thus when purchasing he/she will be able to choose a payment method. And if you are using WordPress Membership Plugin. Please check the option from Membership > Subscribers > Select certain User and click the button Manage > Change subscription, there you shall be able to add/apply a new plan for that user. Thus, you shall be able to change subscriptions for a certain user. I hope this may help you. please check and let me know
Thank you and regards
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