The reference page was working when there were only ~7 documents , but I noticed that the reference page stopped working once I had added 91 documents to the website , after we removed a few … now the page will load correctly ~15% of the time . here is the page link https://etsionlinelearning.emory.edu/reference/
Kindly follow these steps,
– make sure your hosting server has sufficient resources (CPU, memory, disk space) to handle the increased number of files
– check PHP memory limit
– clear your WordPress cache, browser cache
If the problem still persists then share your admin login credentials in a private reply to check the issue.