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  • Dec 30, 2021 at 2:08 pm #166158

    Topic: Fatal error for Advanced Access Control add-on in WordPress Dashboard

    in forum Download Manager Pro

    Fabio Zecchi
    Participant

    Hi,
    I installed last version of Advanced Access Control Addon, but when I log into WordPress Dashboard, a fatal error occured:

    Fatal error: Uncaught Error: Call to a member function getLatestVersions() on null in /var/www/vhosts/fabiozecchi.com/httpdocs/iago/wp-content/plugins/wpdm-advanced-access-control/wpdm-advanced-access-control.php:1058 Stack trace: #0 /var/www/vhosts/fabiozecchi.com/httpdocs/iago/wp-includes/class-wp-hook.php(303): {closure}(false, Array, ‘wpdm-advanced-a…’, Array) #1 /var/www/vhosts/fabiozecchi.com/httpdocs/iago/wp-includes/plugin.php(189): WP_Hook->apply_filters(false, Array) #2 /var/www/vhosts/fabiozecchi.com/httpdocs/iago/wp-includes/update.php(477): apply_filters(‘update_plugins_…’, false, Array, ‘wpdm-advanced-a…’, Array) #3 /var/www/vhosts/fabiozecchi.com/httpdocs/iago/wp-includes/class-wp-hook.php(303): wp_update_plugins(”) #4 /var/www/vhosts/fabiozecchi.com/httpdocs/iago/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(NULL, Array) #5 /var/www/vhosts/fabiozecchi.com/httpdocs/iago/wp-includes/plugin.php(470): WP_Hook->do_action(Array) #6 /var/www/vhosts/fabiozecchi.com/httpdocs/iago/wp-admin/admin. in /var/www/vhosts/fabiozecchi.com/httpdocs/iago/wp-content/plugins/wpdm-advanced-access-control/wpdm-advanced-access-control.php on line 1058

    What can I do to solve it?

    Thank you for any helps.

    Fabio

    Dec 20, 2021 at 5:00 pm #165892

    In reply to: Download ID not found or expired (create export file)


    Ricardo Oliveira
    Participant

    Tanvir,
    I’m trying to use your export feature so I could get a working sample.csv file.
    Unfortunately, the one I’m using (for an FTP upload) are failing (several errors in the error log).

    My setup is: I have a local FTP server, and later on I’d like to configure a task which would run once every day, fetching the updated xxxx.csv file which would have the new files which were created meantime.

    Now, I’m just testing if the FTP feature works, but it keeps failing. My sample file and the error logs:

    [Mon Dec 20 16:56:01.312596 2021] [php7:error] [pid 1148] [client 89.152.27.81:56868] PHP Fatal error: Uncaught Error: Call to undefined function quote_all_array() in /var/www/html/wp-content/plugins/wpdm-ftp-file-browser/wpdm-ftp-file-browser.p
    hp:868\nStack trace:\n#0 /var/www/html/wp-content/plugins/wpdm-ftp-file-browser/wpdm-ftp-file-browser.php(774): wpdm_import_ftp_dir()\n#1 /var/www/html/wp-content/plugins/wpdm-ftp-file-browser/wpdm-ftp-file-browser.php(815): wpdm_ftpdir_csv_impor
    t_process()\n#2 [internal function]: wpdm_ftp_settings()\n#3 /var/www/html/wp-content/plugins/download-manager/src/Admin/Menu/Settings.php(42): call_user_func()\n#4 /var/www/html/wp-includes/class-wp-hook.php(303): WPDM\\Admin\\Menu\\Settings->lo
    adSettingsPage()\n#5 /var/www/html/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters()\n#6 /var/www/html/wp-includes/plugin.php(470): WP_Hook->do_action()\n#7 /var/www/html/wp-admin/admin-ajax.php(187): do_action()\n#8 {main}\n thrown i
    n /var/www/html/wp-content/plugins/wpdm-ftp-file-browser/wpdm-ftp-file-browser.php on line 868, referer: http://34.159.6.251/wp-admin/edit.php?post_type=wpdmpro

    sample csv file (3 lines):
    title,description,link_label,password,quota,show_quota,show_counter,access,template,category,icon,preview,files,sourceurl,download_count,page_template,uid,creat
    e_date,update_date
    template one,a1,Download,,0,0,0,”subscriber,administrator”,link-template-default.php,”um”,download-manager/file-type-icons/box_download.png,http://34.159.6.251/
    wpdmpro320/wp-content/uploads/2012/01/2.jpg,”abc.txt,another-file.doc,other-file.pdf”,,31,page-template-default.php,1,YYYYMMDD,YYYYMMDD
    Web developer iconset,Description 2,Download,,0,0,0,”guest,administrator,editor”,link-template-default.php,”category-id-1,category-id-2″,,http://localhost/wpdmp
    ro320/wp-content/uploads/2012/07/calculator1.jpg,”abc.txt,another-file.doc,other-file.pdf”,,15,page-template-default.php,1,YYYYMMDD,YYYYMMDD

    Thank you,

    Dec 15, 2021 at 6:53 pm #165795

    Topic: getMasterDownloadURL

    in forum Download Manager Pro

    Matthew Kane
    Participant

    I’m still using version 5.3.7 because I get a fatal WordPress error when I try to upgrade to version 6xx. I finally had time to attempt to figure out what’s going on and it looks like this code I use in a page template file to display Download Manager links is no longer supported: $link = \WPDM\Package::getMasterDownloadURL($post->ID);

    Can you please tell me what to replace that with? Thanks!

    Dec 14, 2021 at 3:56 pm #165734

    In reply to: Fatal error on some packages page


    Yoann Henrio
    Participant

    Hello,

    I still have the fatal error on : https://palomaconsulting.fr/coffre-fort/fiche-technique-bonbon-aida-chocolat-au-lait/ after update.

    Dec 14, 2021 at 9:55 am #165696

    In reply to: Fatal error on some packages page


    Yoann Henrio
    Participant
    This reply has been marked as private.
    Dec 8, 2021 at 1:07 pm #165408

    Topic: Fatal error on some packages page

    in forum Download Manager Pro

    Yoann Henrio
    Participant

    I got a php fatal error on most of packages details pages :Fatal error: Uncaught TypeError: array_intersect(): Argument #2 must be of type array, string given in ****/wp-content/plugins/wpdm-advanced-access-control/wpdm-advanced-access-control.php:505

    Dec 8, 2021 at 3:54 am #165384

    In reply to: Memberships Account Page Fatal Error


    Jonathan Hayes
    Participant
    This reply has been marked as private.
    Dec 8, 2021 at 3:45 am #165383

    Topic: Memberships Account Page Fatal Error

    in forum Download Manager Pro

    Jonathan Hayes
    Participant

    Memberships Account Page
    Fatal error: Uncaught Error: Call to a member function loginForm() on null in /code/wp-content/plugins/wppromembership/src/Account/AccountManager.php:94 Stack trace: #0 /code/wp-includes/shortcodes.php(356): WPDM\WPPM\Account\AccountManager->myAccount(”, ”, ‘wppm_account’) #1 [internal function]: do_shortcode_tag(Array) #2 /code/wp-includes/shortcodes.php(228): preg_replace_callback(‘/\\[(\\[?)(wppm_a…’, ‘do_shortcode_ta…’, ‘[wppm_account]’) #3 /code/wp-content/plugins/elementor/includes/widgets/shortcode.php(130): do_shortcode(‘[wppm_account]’) #4 /code/wp-content/plugins/elementor/includes/base/controls-stack.php(2154): Elementor\Widget_Shortcode->render() #5 /code/wp-content/plugins/elementor/includes/base/widget-base.php(581): Elementor\Controls_Stack->render_by_mode() #6 /code/wp-content/plugins/elementor/includes/base/widget-base.php(722): Elementor\Widget_Base->render_content() #7 /code/wp-content/plugins/elementor/includes/base/element-base.php(450): Elementor\Widget_Base->print_content() #8 /code/wp-content in /code/wp-content/plugins/wppromembership/src/Account/AccountManager.php on line 94

    Dec 4, 2021 at 12:19 am #165216

    In reply to: Asset manager not working and crashing my site


    Jonathan Hayes
    Participant
    This reply has been marked as private.
    Dec 3, 2021 at 4:44 pm #165206

    Topic: Critical error with WPDM for non-admin users

    in forum Download Manager Pro

    dshank
    Participant

    I have some users with role “editor” who see a critical error when they try to access WPDM from the WP dashboard. they will see the following:

    “There has been a critical error on this website. Please check your site admin email inbox for instructions.”

    As an admin, I am able to access WPDM without a problem.

    I checked the server error log and see this:

    2021/12/03 16:36:29 [error] 62#62: *4718712 FastCGI sent in stderr: “PHP message: PHP Fatal error: Allowed memory size of 2147483648 bytes exhausted (tried to allocate 61868096 bytes) in /home/sitemanager/public_html/wp-includes/wp-db.php on line 2022” while reading response header from upstream, client: 76.119.157.173, server: _, request: “GET /wp-admin/edit.php?post_type=wpdmpro HTTP/1.1”, upstream: “fastcgi://127.0.0.1:9000”, host: “xxxxxxx.com”, referrer: “https://xxxxxxx.com/wp-admin/”

    I know the problem is not the server memory limit because I can access it as an admin, and I have tried changing memory limits, and it does not fix the problem.

    Please advise.

    Nov 26, 2021 at 7:49 am #165024

    In reply to: Advanced Custom Fields dont show extra fields in user profile


    David Silvestre Gimeno
    Participant

    Hi Nayeem,

    This is the error:
    Fatal error: Uncaught Error: Non-static method WPDM\Form\Field::checkbox() cannot be called statically in D:\Inetpub\vhosts\alcazar-im.com\httpdocs\wp-content\plugins\download-manager\src\Form\Form.php:81 Stack trace: #0 D:\Inetpub\vhosts\alcazar-im.com\httpdocs\wp-content\plugins\download-manager\src\Form\Form.php(185): WPDM\Form\Form->formGroup() #1 D:\Inetpub\vhosts\alcazar-im.com\httpdocs\wp-content\plugins\download-manager\src\User\Register.php(82): WPDM\Form\Form->render() #2 D:\Inetpub\vhosts\alcazar-im.com\httpdocs\wp-content\plugins\download-manager\src\User\Register.php(130): WPDM\User\Register::formFields() #3 D:\Inetpub\vhosts\alcazar-im.com\httpdocs\wp-includes\shortcodes.php(356): WPDM\User\Register->form() #4 [internal function]: do_shortcode_tag() #5 D:\Inetpub\vhosts\alcazar-im.com\httpdocs\wp-includes\shortcodes.php(228): preg_replace_callback() #6 D:\Inetpub\vhosts\alcazar-im.com\httpdocs\wp-content\plugins\js_composer\include\helpers\helpers.php(240): do_shortcode() #7 D:\Inetpub\vhosts\alcazar-im.com\httpdocs\wp-content\themes\dt-the7\inc\shortcodes\vc_templates\vc_column_text.php(37): wpb_js_remove_wpautop() #8 D:\Inetpub\vhosts\alcazar-im.com\httpdocs\wp-content\plugins\js_composer\include\classes\shortcodes\core\class-wpbakeryshortcode.php(271): require(‘…’) #9 D:\Inetpub\vhosts\alcazar-im.com\httpdocs\wp-content\plugins\js_composer\include\classes\shortcodes\core\class-wpbakeryshortcode.php(244): WPBakeryShortCode->loadTemplate() #10 D:\Inetpub\vhosts\alcazar-im.com\httpdocs\wp-content\plugins\js_composer\include\classes\shortcodes\core\class-wpbakeryshortcode.php(366): WPBakeryShortCode->content() #11 D:\Inetpub\vhosts\alcazar-im.com\httpdocs\wp-content\plugins\js_composer\include\helpers\helpers.php(1317): WPBakeryShortCode->output() #12 D:\Inetpub\vhosts\alcazar-im.com\httpdocs\wp-includes\shortcodes.php(356): vc_do_shortcode() #13 [internal function]: do_shortcode_tag() #14 D:\Inetpub\vhosts\alcazar-im.com\httpdocs\wp-includes\shortcodes.php(228): preg_replace_callback() #15 D:\Inetpub\vhosts\alcazar-im.com\httpdocs\wp-content\plugins\js_composer\include\helpers\helpers.php(240): do_shortcode() #16 D:\Inetpub\vhosts\alcazar-im.com\httpdocs\wp-content\plugins\js_composer\include\templates\shortcodes\vc_column.php(94): wpb_js_remove_wpautop() #17 D:\Inetpub\vhosts\alcazar-im.com\httpdocs\wp-content\plugins\js_composer\include\classes\shortcodes\core\class-wpbakeryshortcode.php(271): require(‘…’) #18 D:\Inetpub\vhosts\alcazar-im.com\httpdocs\wp-content\plugins\js_composer\include\classes\shortcodes\core\class-wpbakeryshortcode.php(244): WPBakeryShortCode->loadTemplate() #19 D:\Inetpub\vhosts\alcazar-im.com\httpdocs\wp-content\plugins\js_composer\include\classes\shortcodes\core\class-wpbakeryshortcode.php(366): WPBakeryShortCode->content() #20 D:\Inetpub\vhosts\alcazar-im.com\httpdocs\wp-content\plugins\js_composer\include\helpers\helpers.php(1317): WPBakeryShortCode->output() #21 D:\Inetpub\vhosts\alcazar-im.com\httpdocs\wp-includes\shortcodes.php(356): vc_do_shortcode() #22 [internal function]: do_shortcode_tag() #23 D:\Inetpub\vhosts\alcazar-im.com\httpdocs\wp-includes\shortcodes.php(228): preg_replace_callback() #24 D:\Inetpub\vhosts\alcazar-im.com\httpdocs\wp-content\plugins\js_composer\include\helpers\helpers.php(240): do_shortcode() #25 D:\Inetpub\vhosts\alcazar-im.com\httpdocs\wp-content\plugins\js_composer\include\templates\shortcodes\vc_row.php(156): wpb_js_remove_wpautop() #26 D:\Inetpub\vhosts\alcazar-im.com\httpdocs\wp-content\themes\dt-the7\inc\shortcodes\vc_templates\vc_row.php(21): include(‘…’) #27 D:\Inetpub\vhosts\alcazar-im.com\httpdocs\wp-content\plugins\js_composer\include\classes\shortcodes\core\class-wpbakeryshortcode.php(271): require(‘…’) #28 D:\Inetpub\vhosts\alcazar-im.com\httpdocs\wp-content\plugins\js_composer\include\classes\shortcodes\vc-row.php(40): WPBakeryShortCode->loadTemplate() #29 D:\Inetpub\vhosts\alcazar-im.com\httpdocs\wp-content\plugins\js_composer\include\classes\shortcodes\core\class-wpbakeryshortcode.php(366): WPBakeryShortCode_Vc_Row->content() #30 D:\Inetpub\vhosts\alcazar-im.com\httpdocs\wp-content\plugins\js_composer\include\helpers\helpers.php(1317): WPBakeryShortCode->output() #31 D:\Inetpub\vhosts\alcazar-im.com\httpdocs\wp-includes\shortcodes.php(356): vc_do_shortcode() #32 [internal function]: do_shortcode_tag() #33 D:\Inetpub\vhosts\alcazar-im.com\httpdocs\wp-includes\shortcodes.php(228): preg_replace_callback() #34 D:\Inetpub\vhosts\alcazar-im.com\httpdocs\wp-includes\class-wp-hook.php(303): do_shortcode() #35 D:\Inetpub\vhosts\alcazar-im.com\httpdocs\wp-includes\plugin.php(189): WP_Hook->apply_filters() #36 D:\Inetpub\vhosts\alcazar-im.com\httpdocs\wp-includes\post-template.php(253): apply_filters() #37 D:\Inetpub\vhosts\alcazar-im.com\httpdocs\wp-content\themes\dt-the7\page.php(31): the_content() #38 D:\Inetpub\vhosts\alcazar-im.com\httpdocs\wp-includes\template-loader.php(106): include(‘…’) #39 D:\Inetpub\vhosts\alcazar-im.com\httpdocs\wp-blog-header.php(19): require_once(‘…’) #40 D:\Inetpub\vhosts\alcazar-im.com\httpdocs\index.php(17): require(‘…’) #41 {main} thrown in D:\Inetpub\vhosts\alcazar-im.com\httpdocs\wp-content\plugins\download-manager\src\Form\Form.php on line 81

    Greetings !

    Nov 25, 2021 at 9:38 am #164990

    Topic: Cannot access WordPress installed plugins after installing add-on

    in forum Download Manager Pro

    Movement for Reform Judaism
    Participant

    Yesterday, I installed the WPDM extended shortcodes plugin. Today, I am trying to access the main installed Plugins from WordPress dashboard and I get a fatal error. Please investigate.

    See below

    Fatal error: Uncaught Error: Call to a member function getLatestVersions() on null in /home/customer/www/reformjudaism.org.uk/public_html/wp-content/plugins/wpdm-extended-shortcodes/wpdm-extended-shortcodes.php:439 Stack trace: #0 /home/customer/www/reformjudaism.org.uk/public_html/wp-includes/class-wp-hook.php(303): {closure}(false, Array, ‘wpdm-extended-s…’, Array) #1 /home/customer/www/reformjudaism.org.uk/public_html/wp-includes/plugin.php(189): WP_Hook->apply_filters(false, Array) #2 /home/customer/www/reformjudaism.org.uk/public_html/wp-includes/update.php(477): apply_filters(‘update_plugins_…’, false, Array, ‘wpdm-extended-s…’, Array) #3 /home/customer/www/reformjudaism.org.uk/public_html/wp-includes/class-wp-hook.php(303): wp_update_plugins(”) #4 /home/customer/www/reformjudaism.org.uk/public_html/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(NULL, Array) #5 /home/customer/www/reformjudaism.org.uk/public_html/wp-includes/plugin.php(470): WP_Hook->do_action(Array) #6 /home/customer/www/reformjud in /home/customer/www/reformjudaism.org.uk/public_html/wp-content/plugins/wpdm-extended-shortcodes/wpdm-extended-shortcodes.php on line 439
    There has been a critical error on this website. Please check your site admin email inbox for instructions.

    Learn more about troubleshooting WordPress.

    Oct 30, 2021 at 3:33 am #164037

    In reply to: Error after update to verion 6.0.5


    Piers Barber
    Member
    This reply has been marked as private.
    Oct 29, 2021 at 8:09 pm #164034

    Topic: Error in subscriber tab in WPDM Newsletter

    in forum Download Manager Pro

    Mark Sabahi
    Participant

    I have installed WPDM Newsletter on a WPEngine hosted WP and I’m getting the following error when trying to filter subscribers on the Subscribers page:

    {
  "installName": "dlcenterprod",
  "environment": "PROD",
  "type": "error",
  "date": "2021-10-29T17:48:20.000Z",
  "severity": "error",
  "client": "***.***.***.***:0",
  "message": "PHP Fatal error:  Uncaught Error: Call to undefined function CAMPAIGN\\\\UTIL\\\\mysql_real_escape_string() in /nas/content/live/dlcenterprod/wp-content/plugins/wpdm-newsletter/campaign/util/subscriberlist.php:182\\nStack trace:\\n#0 /nas/content/live/dlcenterprod/wp-content/plugins/wpdm-newsletter/campaign/admin/pages/subscribers.php(317): CAMPAIGN\\\\UTIL\\\\SubscriberList->prepare_items()\\n#1 /nas/content/live/dlcenterprod/wp-content/plugins/wpdm-newsletter/campaign/admin/pages/subscribers.php(54): CAMPAIGN\\\\ADMIN\\\\PAGES\\\\Subscribers->listTable()\\n#2 /nas/content/live/dlcenterprod/wp-content/plugins/wpdm-newsletter/campaign/admin/pages/subscribers.php(22): CAMPAIGN\\\\ADMIN\\\\PAGES\\\\Subscribers->actions()\\n#3 /nas/content/live/dlcenterprod/wp-content/plugins/wpdm-newsletter/campaign/admin/adminmenu.php(32): CAMPAIGN\\\\ADMIN\\\\PAGES\\\\Subscribers::getInstance()\\n#4 /nas/content/live/dlcenterprod/wp-includes/class-wp-hook.php(303): CAMPAIGN\\\\ADMIN\\\\adminMenu->eden_subscriber('')\\n#5 /nas/content/live/dlcenterprod/wp-includes/class-wp-hook.php(327): WP_Hook->apply in /nas/content/live/dlcenterprod/wp-content/plugins/wpdm-newsletter/campaign/util/subscriberlist.php on line 182, referer: https://**********/wp-admin/edit.php?post_type=eden_campaign&page=eden_subscriber",
  "uuid": "a43e6df8-1379-468b-8681-7446c959efdf"
}

    Any help or advice on fixing this problem would be welcome

    • This topic was modified 3 years, 6 months ago by Mark Sabahi.
    Oct 23, 2021 at 3:32 pm #163766

    In reply to: Uploading via CSV using ID creates duplicate instead of updating


    Tanvir
    Spectator

    Hello,
    Please delete all the same packages first which were first uploaded or remove the packages from the csv list.
    I see first version of the package of created 2021/10/07. I think the old packages also have the same ids.
    As you have many files, If you find fatal error while deleting, I would suggest to increase execution time following this or you can start delete the files again.

    I already tested the csv and found there is no issue with it. If there is no similar uploaded packages, it will not get duplicate files.

    Thanks

    Oct 22, 2021 at 3:15 pm #163704

    In reply to: Downloads are Not Showing in Member Press Portal


    Jessica Reinhart
    Participant
    This reply has been marked as private.
    Oct 17, 2021 at 10:55 am #163378

    Topic: Multilevel Level Affiliates Page [ml_affiliate_frontend] Not Working

    in forum Download Manager Pro

    Colin Hart
    Member

    I have created a page at the url mysite.com/affiliates and put the keyword [ml_affiliate_frontend] on the page and saved the pahe, when I go to the url mysite.com/affiliates, I get a blank space instead of the expected multi level affilates page and when I look in the webserver log I see this error:

    [Sun Oct 17 10:47:59.701016 2021] [php7:error] [pid 5390] [client 92.3.200.81:54687] PHP Fatal error: Uncaught Error: Class ‘WPDM\\Template’ not found in /var/www/oldblogger.com/www/wp-content/plugins/multilevel-marketing/affiliates.php:418\nStack trace:\n#0 /var/www/oldblogger.com/www/wp-includes/shortcodes.php(356): MultiLevelAffiliates->shortcodeFrontend(”, ”, ‘ml_affiliate_fr…’)\n#1 [internal function]: do_shortcode_tag(Array)\n#2 /var/www/oldblogger.com/www/wp-includes/shortcodes.php(228): preg_replace_callback(‘/\\\\[(\\\\[?)(ml_aff…’, ‘do_shortcode_ta…’, ‘[ml_affiliate_f…’)\n#3 /var/www/oldblogger.com/www/wp-includes/class-wp-hook.php(303): do_shortcode(‘[ml_affiliate_f…’)\n#4 /var/www/oldblogger.com/www/wp-includes/plugin.php(189): WP_Hook->apply_filters(‘[ml_affiliate_f…’, Array)\n#5 /var/www/oldblogger.com/www/wp-includes/post-template.php(253): apply_filters(‘the_content’, ‘[ml_affiliate_f…’)\n#6 /var/www/oldblogger.com/www/wp-content/themes/make/partials/entry-content.php(8): the_content()\n#7 /var/www/oldblogger.com/www/wp-includes/template.php(772): require(‘/var/www/oldblo…’)\n#8 /var/www/ol in /var/www/oldblogger.com/www/wp-content/plugins/multilevel-marketing/affiliates.php on line 418

    What is the problem here, I am trying to setup a new campaign and want the multi level affiliate plugin working to use as a critical part of that.

    I am running WordPress 5.8.1 on PHP 7.3

    Oct 8, 2021 at 8:07 pm #163010

    Topic: Plugin could not be activated

    in forum Download Manager Pro

    yulia
    Member

    Plugin returns “Plugin could not be activated because it triggered a fatal error.” during activation.

    Oct 4, 2021 at 6:21 pm #162745

    In reply to: Private Message Install Error


    ntech21
    Member
    This reply has been marked as private.
    Oct 4, 2021 at 5:23 pm #162742

    Topic: Private Message Install Error

    in forum Download Manager Pro

    ntech21
    Member

    Hi
    Just bought the Private Message plugin and get a fatal error when trying to activate it?

    Fatal error: Uncaught Error: Class ‘PrivateMessage\User\UserController’ not found

    How to resolve?
    Thanks
    Daryl

    Oct 4, 2021 at 4:08 am #162655

    Topic: WP Membership Pro – Subscriber Error

    in forum Download Manager Pro

    Donna Anderson-Jones
    Member

    When I go to the Subscribers page, and click on an individual subscriber, I’m getting the following error, and have no way to update the subscriber details, e.g. change their membership plan etc:

    Fatal error: Uncaught Error: Call to undefined function wpdmpp_price_format() in /home/customer/www/dimensionsoftwarenz.com/public_html/wp-content/plugins/wppromembership/src/Account/user-account.php:43 Stack trace: #0 /home/customer/www/dimensionsoftwarenz.com/public_html/wp-content/plugins/wppromembership/src/helper-functions.php(20): include() #1 /home/customer/www/dimensionsoftwarenz.com/public_html/wp-content/plugins/wppromembership/src/Account/AccountManager.php(136): wppm_render_template(‘/home/customer/…’, Array, true) #2 /home/customer/www/dimensionsoftwarenz.com/public_html/wp-includes/class-wp-hook.php(303): WPDM\WPPM\Account\AccountManager->renderUserAccount(”) #3 /home/customer/www/dimensionsoftwarenz.com/public_html/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(”, Array) #4 /home/customer/www/dimensionsoftwarenz.com/public_html/wp-includes/plugin.php(470): WP_Hook->do_action(Array) #5 /home/customer/www/dimensionsoftwarenz.com/public_html/wp-admin/admin.php(259): do_action(‘wppm_plan_page_.. in /home/customer/www/dimensionsoftwarenz.com/public_html/wp-content/plugins/wppromembership/src/Account/user-account.php on line 43
    There has been a critical error on this website. Please check your site admin email inbox for instructions.

    I’ve just updated to the latest version of WP Membership Pro today, and WordPress and all other plugins are on the latest version. Can you please give me some ideas of how I can solve this issue?
    Many thanks

    Sep 28, 2021 at 9:15 am #162387

    In reply to: Cannot view download stats


    Andy Bierman
    Participant

    Hi Humayon,

    I have tried disabling plugins and We have just migrated the site to new theme which is Astra, earlier we were using a different theme, still, we are facing the same issue.
    I don’t think it is a conflict issue, it gives some deprecated error, so it needs to be checked if the plugin is having some compatibility issue.
    Adding the error shown on the admin dashboard with the new theme setup is below :
    **********************

    Deprecated: contextual_help is deprecated since version 3.3.0! Use get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab() instead. in /usr/share/wordpress/wp-includes/functions.php on line 5586

    Fatal error: Uncaught Error: Call to undefined function WPDM\__\mb_ereg_replace() in /usr/share/wordpress/wp-content/plugins/download-manager/src/__/__.php:275 Stack trace: #0 /usr/share/wordpress/wp-content/plugins/download-manager/src/__/__.php(194): WPDM\__\__::sanitize_var() #1 /usr/share/wordpress/wp-content/plugins/download-manager/src/wpdm-functions.php(1204): WPDM\__\__::query_var() #2 /usr/share/wordpress/wp-content/plugins/download-manager/src/Admin/views/stats.php(2): wpdm_query_var() #3 /usr/share/wordpress/wp-content/plugins/download-manager/src/Admin/Menu/Stats.php(35): include(‘/usr/share/word…’) #4 /usr/share/wordpress/wp-includes/class-wp-hook.php(303): WPDM\Admin\Menu\Stats->UI() #5 /usr/share/wordpress/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters() #6 /usr/share/wordpress/wp-includes/plugin.php(470): WP_Hook->do_action() #7 /usr/share/wordpress/wp-admin/admin.php(259): do_action() #8 /usr/share/wordpress/wp-admin/edit.php(10): require_once(‘/usr/share/word…’) #9 {main} thrown in /usr/share/wordpress/wp-content/plugins/download-manager/src/__/__.php on line 275

    Sep 22, 2021 at 11:11 am #162094

    Topic: PHP Error for WPDM – Advanced Access Control

    in forum Download Manager Pro

    ioldigital_product@italiaonline.it
    Participant

    The server returns this error:

    [22-Sep-2021 10:08:42 UTC] PHP Fatal error:  Uncaught Error: Unsupported operand types in /home2/wbiolcus/noi-assilt.iol-custom7.it/wp-content/plugins/download-manager/src/__/Email.php:187
Stack trace:
#0 /home2/wbiolcus/noi-assilt.iol-custom7.it/wp-content/plugins/download-manager/src/__/Email.php(228): WPDM\__\Email::prepare('notify-users-up...', Array)
#1 /home2/wbiolcus/noi-assilt.iol-custom7.it/wp-content/plugins/wpdm-advanced-access-control/wpdm-advanced-access-control.php(773): WPDM\__\Email::send('notify-users-up...', Array)
#2 /home2/wbiolcus/noi-assilt.iol-custom7.it/wp-includes/class-wp-hook.php(294): AdvancedAccessControl->notifyMembers(1279)
#3 /home2/wbiolcus/noi-assilt.iol-custom7.it/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters(NULL, Array)
#4 /home2/wbiolcus/noi-assilt.iol-custom7.it/wp-includes/plugin.php(484): WP_Hook->do_action(Array)
#5 /home2/wbiolcus/noi-assilt.iol-custom7.it/wp-includes/post.php(4384): do_action('save_post', 1279, Object(WP_Post), true)
#6 /home2/wbiolcus/noi-assilt.iol-custom7.it/wp-includes/post.ph in /home2/wbiolcus/noi-assilt.iol-custom7.it/wp-content/plugins/download-manager/src/__/Email.php on line 187

    When flagging Send email notification to selected members

    Plugin version is 3.2.0

    Sep 17, 2021 at 12:32 am #161823

    Topic: Critical Error trying to update Download Manager

    in forum Download Manager Pro

    Kimberly Randall
    Participant

    I tried to update Download Manager it breaks the site; looks like an issue with WPDM Tag Importer?
    I had to revert the site; can you please help?

    1 PHP Fatal error: Uncaught Error: Class ‘WPDM\\admin\\menus\\Settings’ not found in /nas/content/live/myramjackstg/wp-content/plugins/wpdm-tag-importer/wpdm-tag-importer.php:25\nStack trace:\n#0 /nas/content/live/myramjackstg/wp-includes/class-wp-hook.php(303): WPDM\\AddOn\\CovertTags->settingsTab(Array)\n#1 /nas/content/live/myramjackstg/wp-includes/plugin.php(189): WP_Hook->apply_filters(Array, Array)\n#2 /nas/content/live/myramjackstg/wp-content/plugins/download-manager/src/Admin/Menu/Settings.php(91): apply_filters(‘add_wpdm_settin…’, Array)\n#3 /nas/content/live/myramjackstg/wp-includes/class-wp-hook.php(303): WPDM\\Admin\\Menu\\Settings->initiateSettings(”)\n#4 /nas/content/live/myramjackstg/wp-includes/class-wp-hook.

    php(327): WP_Hook->apply_filters(NULL, Array)\n#5 /nas/content/live/myramjackstg/wp-includes/plugin.php(470): WP_Hook->do_action(Array)\n#6 /nas/content/live/myramjackstg/wp-admin/admin-ajax.php(45): do_action(‘admin_init’)\n#7 {main}\n thrown in /nas/content/live/myramjackstg/wp-content/plugins/wpdm-tag-importer/wpdm-tag-importer.php on line 25

    21 PHP Fatal error: Uncaught Error: Class ‘WPDM\\admin\\menus\\Settings’ not found in /nas/content/live/myramjackstg/wp-content/plugins/wpdm-tag-importer/wpdm-tag-importer.php:25\nStack trace:\n#0 /nas/content/live/myramjackstg/wp-includes/class-wp-hook.php(303): WPDM\\AddOn\\CovertTags->settingsTab(Array)\n#1 /nas/content/live/myramjackstg/wp-includes/plugin.php(189): WP_Hook->apply_filters(Array, Array)\n#2 /nas/content/live/myramjackstg/wp-content/plugins/download-manager/src/Admin/Menu/Settings.php(91): apply_filters(‘add_wpdm_settin…’, Array)\n#3 /nas/content/live/myramjackstg/wp-includes/class-wp-hook.php(303): WPDM\\Admin\\Menu\\Settings->initiateSettings(”)\n#4 /nas/content/live/myramjackstg/wp-includes/class-wp-hook.
    5:28 pm
    php(327): WP_Hook->apply_filters(NULL, Array)\n#5 /nas/content/live/myramjackstg/wp-includes/plugin.php(470): WP_Hook->do_action(Array)\n#6 /nas/content/live/myramjackstg/wp-admin/admin.php(175): do_action(‘admin_init’)\n#7 /nas/content/live/myramjackstg/wp-admin/index.php(10): require_once(‘/nas/content/li…’)\n#8 {main} in /nas/content/live/myramjackstg/wp-content/plugins/wpdm-tag-importer/wpdm-tag-importer.php on line 25

    Sep 16, 2021 at 3:18 pm #161808

    Topic: Password protection doesn’t work with Image Gallery Page Template

    in forum Download Manager Pro

    David Blanc
    Participant

    As the title already suggests, when I use the Image Gallery Page Template with multiple files and enable Password lock, WordPress throws an error. When I don’t use password lock, it works fine. When I set a password on individual files, it doesn’t change anything. You can still download the files with a normal button and without password.
    My guess is that the image gallery doesn’t know how to display password fields. If you know what I mean.

    This is the error:
    Fatal error: Uncaught Error: Cannot use object of type WPDM\Package\Package as array in XXX/wp-content/plugins/download-manager/src/Package/FileList.php:458 Stack trace: #0 XXX/wp-content/plugins/download-manager/src/Package/PackageController.php(1543): WPDM\Package\FileList::imageGallery(352, ‘400’, ‘400’, ‘4’) #1 XXX/wp-content/plugins/download-manager/src/Package/Hooks.php(129): WPDM\Package\PackageController->fetchTemplate(‘<div class=”wpd…’, Array, ‘page’) #2 XXX/wp-includes/class-wp-hook.php(303): WPDM\Package\Hooks->embedPackage(‘<p>Test</…’) #3 XXX/wp-includes/plugin.php(189): WP_Hook->apply_filters(‘<p>Test</…’, Array) #4 XXX/wp-includes/post-template.php(253): apply_filters(‘the_content’, in XXX/wp-content/plugins/download-manager/src/Package/FileList.php on line 458
    (I have replaced the absoulute path with ‘XXX’)

    Thanks, David

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