Search Results for 'fatal error'

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Jun 17, 2024 at 1:47 am #196447

In reply to: Turn Off Auto Renew

Joyce Lee
Participant

The plugin started to cause a fatal error on my website.

Disregard my previous request to fix the problem.

I just deleted it.

Jun 13, 2024 at 5:17 am #196375

In reply to: Generic error after loading the file

Nayeem Riddhi
Moderator

It is giving this error while updating package ,

Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 262144 bytes) in /var/www/vhosts/fidinordest.it/httpdocs/wp-includes/class-wpdb.php on line 2445

you can also check here, https://www.fidinordest.it/wp-admin/index.php,

For fixing the error you can check these articles,

9 Common WordPress Errors and How to Fix Them?

https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

Please check and let me know after when the issue resolve.

Thank you and kind regards

Jun 12, 2024 at 3:41 pm #196362

In reply to: PDF Viewer – Errors Occurring

Ryan Stueve
Participant

That’s interesting because the only 2 plugins that consistently seem to be throwing fatal errors are WPDM and PDF Viewer. Again, this is what our host Flywheel is saying:

We do see that the site is causing a sustained level of 100% CPU usage on the Database layer. When we dig into this further we can see that around the same time as these spikes happen, the plugin download-manager is throwing thousands and thousands of slow errors. Slow errors are processes that take longer than 5 seconds to complete. These errors can hog site resources and are a common suspect for performance and downtime issues. You may want to reach out to the developers with these errors as they may have more specific troubleshooting to mitigate these or identify any potential conflicts.

To give you an idea it has thrown 8500 of these errors in the last 24 hours. Another plugin, wpdm-pdf-viewer has thrown about 6400 and may also need further investigation.

Jun 10, 2024 at 3:00 am #196237

Topic: WPDM\Session

in forum Download Manager Pro

Jefferson Enriquez
Participant

I get this error

Fatal error: Uncaught Error: Class “WPDM\Session” not found in /home3/apreaasi/public_html/knowledgebrief/beta-kb/wordpress/wp-content/themes/aprea/download-manager/lock-options/email-lock-form.php:10 Stack trace:

my website beta is https://knowledgebrief.aprea.asia/beta-kb/wordpress/

Can someone help me? Im in desperate need to get this up

May 29, 2024 at 6:52 am #195916

Topic: My page is showing critical error because of Stripe add on.

in forum Download Manager Free

Remi Esordi
Participant

Hello there, This is my subscription-based website where I offer pdf’s to be downloaded. Monthly users can download 3 reports per month, then after 3 downloads if anyone intends to download more reports (PDF), they will have to pay an additional 14.99$. Previously it worked. I had posts where the download button was there as well as another package of pdf that could be added to the cart. Right now when I am adding the shortcode of that 14.99$ package on any post on my WordPress. The page shows a critical error message.

I got an email from WordPress saying Stripe is creating the issue. Here is the mail:

Howdy!

WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with one of your plugins, WPDM – Stripe.

First, visit your website (https://adventurefreaksss.com/) and check for any visible issues. Next, visit the page where the error was caught (https://adventurefreaksss.com/wp-admin/post.php?post=2055&action=edit) and check for any visible issues.

Please contact your host for assistance with investigating this issue further.

If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

Log In

To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

When seeking help with this issue, you may be asked for some of the following information:
WordPress version 6.5.3
Active theme: Astra (version 4.6.14)
Current plugin: WPDM – Stripe (version 1.6.5)
PHP version 8.1.27

Error Details
=============
An error of type E_ERROR was caused in line 1137 of the file /home/u875753586/domains/adventurefreaksss.com/public_html/wp-content/plugins/wpdmpp-stripe/wpdmpp-stripe.php. Error message: Uncaught Error: Call to a member function create() on null in /home/u875753586/domains/adventurefreaksss.com/public_html/wp-content/plugins/wpdmpp-stripe/wpdmpp-stripe.php:1137
Stack trace:
#0 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-content/plugins/wpdmpp-stripe/wpdmpp-stripe.php(1210): WPDMPP\Libs\PaymentMethods\WPDM_Stripe->buyNowButton()
#1 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-includes/class-wp-hook.php(324): WPDMPP\Libs\PaymentMethods\WPDM_Stripe->buyNow()
#2 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters()
#3 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-content/plugins/wpdm-premium-packages/templates/add-to-cart/buy-now.php(15): apply_filters()
#4 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-content/plugins/wpdm-premium-packages/includes/libs/ShortCodes.php(122): include(‘/home/u87575358…’)
#5 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-content/plugins/wpdm-premium-packages/includes/libs/cart-functions.php(1279): WPDMPP\Libs\ShortCodes->buyNowHTML()
#6 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-content/plugins/wpdm-premium-packages/wpdm-premium-packages.php(1392): wpdmpp_add_to_cart_html()
#7 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-includes/class-wp-hook.php(326): WPDMPP\WPDMPremiumPackage->fetchTemplateTag()
#8 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters()
#9 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-content/plugins/download-manager/src/Package/PackageController.php(397): apply_filters()
#10 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-content/plugins/download-manager/src/Package/PackageController.php(1818): WPDM\Package\PackageController->prepare()
#11 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-content/plugins/download-manager/src/Package/Shortcodes.php(68): WPDM\Package\PackageController->fetchTemplate()
#12 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-includes/shortcodes.php(433): WPDM\Package\Shortcodes->singlePackage()
#13 [internal function]: do_shortcode_tag()
#14 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-includes/shortcodes.php(273): preg_replace_callback()
#15 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-includes/class-wp-hook.php(324): do_shortcode()
#16 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters()
#17 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-includes/rest-api/endpoints/class-wp-rest-posts-controller.php(1865): apply_filters()
#18 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-includes/rest-api/endpoints/class-wp-rest-posts-controller.php(569): WP_REST_Posts_Controller->prepare_item_for_response()
#19 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-includes/rest-api/class-wp-rest-server.php(1230): WP_REST_Posts_Controller->get_item()
#20 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-includes/rest-api/class-wp-rest-server.php(1063): WP_REST_Server->respond_to_request()
#21 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-includes/rest-api.php(555): WP_REST_Server->dispatch()
#22 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-includes/rest-api.php(2922): rest_do_request()
#23 [internal function]: rest_preload_api_request()
#24 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-includes/block-editor.php(753): array_reduce()
#25 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-admin/edit-form-blocks.php(77): block_editor_rest_api_preload()
#26 /home/u875753586/domains/adventurefreaksss.com/public_html/wp-admin/post.php(187): require(‘/home/u87575358…’)
#27 {main}
thrown

Kindly check on this. And let me know. Thanks.

May 24, 2024 at 6:57 pm #195829

Topic: PDF Viewer – Errors Occurring

in forum Download Manager Pro

Ryan Stueve
Participant

We’ve been experiencing ongoing issues with PDFs not previewing, specifically when hit with a large amount of traffic to the page. The issue presents with PDFs not previewing and getting an error saying An error occurred while loading the PDF followed by really slow site loading and downloading speeds. This does seem to be tied to the plugin unable to render during high traffic times because when I force logout all users, PDFs begin to load again.

We have a specific page on our site where about 140 of our highest viewed packages are linked and we have had to bypass the PDF previews completely in order to keep our site running. Rather than linking to the resource page with the PDF preview, we are now linking directly to the file URL in the wp-content folder in the browser to enable our clients to preview, access and download these important packages. This is just a band-aid and cannot be a long-term solution as it is a security risk.

I’ll follow this message up with login details and more specifics. We really need to figure this out as not being able to preview and having the site slow down is significantly impacting our ability to do business. Download Manager is the core functionality of our site and we don’t want to find another solution, but we may need to start looking if we can’t get this resolved.

I’ve opened a previous thread on this and am linking for context: https://www.wpdownloadmanager.com/support/topic/urgent-continued-fatal-errors/

May 17, 2024 at 12:52 pm #195584

In reply to: URGENT: Continued Fatal Errors

Ryan Stueve
Participant

Since it appears the initial fatal error has been resolved, I’m going to remove the admin access to the site. We are currently using a different method as a workaround to the issues we’ve been having. It will be difficult for you to thoroughly test what we have been experiencing with that workaround in place and not being able to see live during those live traffic times what is occurring. If I’m able to recreate the issue and tie it to slow logs that say what might be happening, I’ll reach back out. But right now I think we are maybe at an stopping spot. Thanks for your help.

May 6, 2024 at 3:23 pm #195342

In reply to: URGENT: Continued Fatal Errors

Ryan Stueve
Participant

We have installed the update, but are still receiving errors with PDFs loading and giving an error that says:
An error occurred while loading the PDF.

Does seem to be intermittent still. Have been unable to confirm if the fatal error is still occurring.

May 2, 2024 at 7:26 pm #195273

In reply to: URGENT: Continued Fatal Errors

Ryan Stueve
Participant

I am unable to turn this on for a few reasons…for one the site is live to the public and turning on debug mode isn’t a good experience on the frontend. However, I have downloaded the logs from the past 2 days. Is there a way that I can share that file with you? I don’t have access to Dropbox, etc. so I’m hoping you have a file share system that I can send that to you.

We are having issues again currently and we continue to get the following error from your plugin:

NOTICE: PHP message: PHP Fatal error: Uncaught TypeError: method_exists(): Argument #1 ($object_or_class) must be of type object|string, null given in /www/wp-content/plugins/wpdm-pdf-viewer/tpls/viewer.php:68

Apr 30, 2024 at 3:31 pm #195227

In reply to: URGENT: Continued Fatal Errors

Ryan Stueve
Participant

As mentioned previously, this is an intermittent issue. When it appears, our host is able to pull slow logs and see fatal errors occurring with your plugin. I can reach back out the moment it occurs again if that is helpful. Are you able to pull logs and see these errors yourself?

Is there a development team that we can elevate this to? Download Manager is the core functionality of our site and we have to get this resolved or else come up with a plan to replace this plugin with another solution which will take time that we don’t have while things are still not working intermittently.

I appreciate you getting in to look around, I’d just ask if you don’t mind keeping any test content published as a draft following testing, especially during our business hours. We want to avoid having test content out for people to access.

Apr 29, 2024 at 10:09 pm #195178

In reply to: URGENT: Continued Fatal Errors

Ryan Stueve
Participant

One more update before I leave for the day as we experienced downtime again today. Flywheel was able to tell us the following at the time of the incident:

For the PDF viewer, it looks like that plugin is generating a Fatal Error:

PHP Fatal error: Uncaught TypeError: method_exists(): Argument #1 ($object_or_class) must be of type object|string, null given in /www/wp-content/plugins/wpdm-pdf-viewer/tpls/viewer.php:68

Fatal errors like this will break functionality and can also cause quite a slowdown as code isn’t executing properly. We recommend working with the plugin authors to get that patched up at your earliest convenience.

In addition to the Fatal Error, this plugin is also generating a large number of slow log entries, as is the download-manager plugin. Its possible these two issues are connected. It is generating a huge number more slow log entries than it was yesterday (about 7,000 in the last 24 hours alone).

Apr 25, 2024 at 1:28 pm #194995

Topic: URGENT: Continued Fatal Errors

in forum Download Manager Pro

Ryan Stueve
Participant

We continue to have issues with Download Manager and PDF Viewer working as intended on our site. In chatting with our host, they’ve been able to share with us the following:

The site is seeing the following fatal error:

PHP Fatal error: Uncaught TypeError: method_exists(): Argument #1 ($object_or_class) must be of type object|string, null given in /www/wp-content/plugins/wpdm-pdf-viewer/tpls/viewer.php:68

And there’s been over 5,000 slow errors dealing with the download-manager plugin and over 2,000 mentioning the wpdm-pdf-viewer plugin in the past day.

Our issues are starting with PDFs not previewing and getting an error saying An error occurred while loading the PDF followed by really slow download speeds. Our host is suggesting we take these slow errors to you and work on getting those resolved. A lot of these slow errors are in regards to MySQL queries they’re seeing the MySQL layer CPU spiking to 100% consistently, which is probably the primary cause of the issues we’re seeing with the site going down and not working. The slow logs won’t provide the exact query running, but should provide you some solid information to be able to help get that fixed and stabilize the site.

Mar 28, 2024 at 1:32 pm #194361

Topic: Critical error enabling WP Download manager Pro

in forum Download Manager Pro

Ferry Vanacker
Participant

Multiple customers of ours are using your plugin. But for some reason today it will let the loginpage crash and also Gravity Forms can’t send any submits when this plugin is enabled.

Can you tell me what is wrong with the plugin and please fix it?

2024/03/28 14:22:47 [error] 716230#716230: *591348 FastCGI sent in stderr: “PHP message: PHP Fatal error: Uncaught TypeError: get_class(): Argument #1 ($object) must be of type object, null given in /home/knipping/knipping.nl/current/wp-content/plugins/download-manager/src/User/Login.php:458

Thanks

Mar 28, 2024 at 4:33 am #194350

In reply to: Can’t download entire packages

Nayeem Riddhi
Moderator

Hello Jorge Sotolongo,

Notice errors are minor errors. They are similar to warning errors, as they also don’t stop code execution. I think there should be a fatal or similar error for this critical error. And can you attach such Dir that is not included with ai file for testing if any issue related to the ai file. please check and let me know.

Thank you and regards

Mar 8, 2024 at 10:37 am #193752

In reply to: URGENT: Fatal Errors – Download Manager & WPDM PDF Viewer

Nayeem Riddhi
Moderator

Glad to hear that, your problems are resolving, However, fatal errors should not be come. It is working properly from our end and with other users too. please check and let me know if you have any queries or help.

Thank you again and regards

Mar 7, 2024 at 8:09 pm #193737

In reply to: URGENT: Fatal Errors – Download Manager & WPDM PDF Viewer

Ryan Stueve
Participant

Things seem to be working better this evening. Not sure if that is related to a lack of site traffic potentially. Still concerned that we were receiving fatal errors in the first place and that there are known vulnerabilities according to Wordfence.

Mar 7, 2024 at 5:30 pm #193735

In reply to: URGENT: Fatal Errors – Download Manager & WPDM PDF Viewer

Ryan Stueve
Participant

I do see things working currently on that test, but as mentioned previously, it has been very intermittent. Have you been able to confirm the errors sent in my first message? Without any resolution to what was causing that error, I’m very uneasy about knowing this is truly solved.

In our testing, it appears that with the PDF Viewer plugin turned off, downloading files and navigating the site runs more normally and faster. The previews are loading slower than normal and creating all kinds of site speed and preview issues.

We use Wordfence for added security and have found noted vulnerabilities with the Download Manager plugin (https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/download-manager) which maybe tracks with the fatal errors being called out by Flywheel, our host.

I do appreciate you digging in on this, but we are not comfortable with the answer that there must be a plugin conflict, especially when it appears there are issues happening with Download Manager itself.

I plan to do scheduled “maintenance” at 6 p.m. CST tonight to try to identify any plugin conflicts but I don’t anticipate that revealing much since the errors do seem to be intermittent and worse during business hours when there is traffic on the site.

Mar 6, 2024 at 4:05 pm #193668

In reply to: PDF image do not always display

lfenney
Member

This reply has been marked as private.

Mar 6, 2024 at 3:06 pm #193664

In reply to: URGENT: Fatal Errors – Download Manager & WPDM PDF Viewer

Ryan Stueve
Participant

Hi Nayeem. I’ve got everything on our site up to date, including our theme which was causing some issues as well. I just spoke with our host and they are telling me the following:

I am seeing the same error 600+ times in the logs from the last few days into today and its this –
“PHP message: PHP Fatal error: Uncaught TypeError: method_exists(): Argument #1 ($object_or_class) must be of type object|string, null given in /www/wp-content/plugins/wpdm-pdf-viewer/tpls/viewer.php:68

There is most definitely something going on with this plugin, to be exact, there is 644 fatal errors starting from the 28th into today

Seems like an issue with the plugin itself…can you please assist?

Mar 5, 2024 at 5:28 pm #193618

Topic: URGENT: Fatal Errors – Download Manager & WPDM PDF Viewer

in forum Download Manager Pro

Ryan Stueve
Participant

We have started having issues intermittently with PDF Viewer not generating previews and displaying the error: “An error occurred while loading the PDF.” We are running Version 3.0.6. In chatting with our host about seemingly related site speed issues, they confirmed that the WPDM PDF Viewer plugin is throwing out quite a few fatal errors: “NOTICE: PHP message: PHP Fatal error: Uncaught TypeError: method_exists(): Argument #1 ($object_or_class) must be of type object|string, null given in /www/wp-content/plugins/wpdm-pdf-viewer/tpls/viewer.php:68”

They also said: “It also seems like download-manager is throwing out massive amounts of errors as well, over about 8k within the last 2 hours alone so those may be worth having a look at.” We are running Version 6.5.1 of Download Manager Pro.

This site is a core offering to our clients and has behaving very unpredictably. Looking for any quick insight or help you can provide to mitigate these issues please.

Jan 10, 2024 at 4:34 pm #192423

In reply to: PHP Fatal Error type WP_Error as array in helper-functions.php line 28

Tamra Dugan
Participant

This reply has been marked as private.

Jan 10, 2024 at 5:59 am #192407

In reply to: Downloads are not displayed in the category

Shahriar
Moderator

Please send me the PHP error log file. There is a fatal error on that specific category page, we need to pinpoint the origin of that error to solve the issue.

Jan 9, 2024 at 3:58 pm #192397

In reply to: PHP Fatal Error type WP_Error as array in helper-functions.php line 28

Tamra Dugan
Participant

This reply has been marked as private.

Dec 27, 2023 at 1:50 pm #192187

Topic: Warnings inside the log file I don’t know what to solve

in forum Download Manager Pro

Omar Saber
Participant

These warnings appear inside the log file of the WordPress site, and I do not know what is causing these problems. Use the latest version of your plugins.

[27-Dec-2023 12:46:14 UTC] PHP Warning: Trying to access array offset on value of type null in /home/*********/public_html/wp-content/plugins/download-manager/src/Package/PackageController.php on line 540

[27-Dec-2023 12:46:14 UTC] PHP Fatal error: Uncaught TypeError: method_exists(): Argument #1 ($object_or_class) must be of type object|string, null given in /home/********/public_html/wp-content/plugins/wpdm-pdf-viewer/tpls/viewer.php:68
Stack trace:
#0 /home/******/public_html/wp-content/plugins/wpdm-pdf-viewer/tpls/viewer.php(68): method_exists(NULL, ‘hasPurchased’)
#1 /home/******/public_html/wp-content/plugins/wpdm-pdf-viewer/wpdm-pdf-viewer.php(97): include(‘/home/kutubpdfa…’)
#2 /home/******/public_html/wp-includes/class-wp-hook.php(324): WPDM\AddOn\PDFViwer->viewer(Object(WP))
#3 /home/******/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)
#4 /home/******/public_html/wp-includes/plugin.php(565): WP_Hook->do_action(Array)
#5 /home/******/public_html/wp-includes/class-wp.php(830): do_action_ref_array(‘wp’, Array)
#6 /home/******/public_html/wp-includes/functions.php(1336): WP->main(”)
#7 /home/******/public_html/wp-blog-header.php(16): wp()
#8 /home/******/public_html/index.php(17): require(‘/home/kutubpdfa…’)
#9 {main}
thrown in /home/******/public_html/wp-content/plugins/wpdm-pdf-viewer/tpls/viewer.php on line 68

[27-Dec-2023 13:41:07 UTC] PHP Warning: Undefined array key 3 in /home/******/public_html/wp-content/themes/******/includes/libs/better-framework/libs/class-bf-color.php on line 61

Is there a solution to these problems or at least an explanation for them?

Nov 29, 2023 at 2:05 pm #191654

Topic: Fatal/Critical error on website

in forum Download Manager Pro

Siamak
Member

I have just tried to open our wordpress website (www.peprimary.co.uk) and have had this message coming up:

“Fatal error: Unparenthesized a ? b : c ? d : e is not supported. Use either (a ? b : c) ? d : e or a ? b : (c ? d : e) in D:\HostingSpaces\PePrime\peprimary.co.uk\wwwroot\wp-content\plugins\download-manager\widgets\class.Search.php on line 17
There has been a critical error on your website.

Learn more about debugging in WordPress.”

Any idea why? It seems to have something to do wirth WPDM

Many thanks
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