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Download Settings

Viewing 6 posts - 1 through 6 (of 6 total)
Aug 19, 2016 at 11:38 am #48289

Morten
Member

Shahriar wrote:

If ‘Allow Access’ field in packages settings is set to ‘Subscriber’ and only subscribers has access to category download will no be accessible by guest.
As you told everything is setup correctly, we have to check the settings if there is any other.

Hi, yes i need more support, I have the Setting to Subscriber only, but every body can still Download.

Greatings

Aug 21, 2016 at 9:00 am #48330

Jass
Moderator

Hi,
Please check your Category access. Or provide us with login credentials so we can take a closer look.. To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.
Thank you.

Aug 21, 2016 at 1:08 pm #48334

Morten
Member
This reply has been marked as private.
Aug 22, 2016 at 6:47 am #48341

Jass
Moderator

Hi there,
I can see you dint change “Allow access” in file. You need to set Allow Access = “” or specific user roles you want to allow access.
Check wp-admin► Downloads ► All files(Edit)/Add file ► Package Settings ► Allow Access.

I hope this solves your issue.
Thank you.

Aug 22, 2016 at 8:44 pm #48365

Morten
Member
This reply has been marked as private.
Aug 23, 2016 at 6:29 am #48371

Jass
Moderator

Hi,

I can see in category Access you had selected “All Visitors”. Please change to specific user roles you want to allow access to the category files.
Attached a screenshot.
Thank you.

Viewing 6 posts - 1 through 6 (of 6 total)

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