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Download file size 0kb

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Mar 24, 2015 at 11:44 am #27440

roberto.scortichini
Member

Hi!

I have the same problem with last version of your free plugin: file size=0;

How can I solve this problem.

Le specialità dei lupetti…per diventare lupi competenti

Thanks in addvice.

Roberto

Mar 25, 2015 at 6:08 am #27465

Tauhid
Member

We already added nextgen gallery compatibility patch with wpdm, if you are using latest version ( 2.7+ ), it should work fine, but if nextgen change something again, I’m not sure about that, may you please try contacting with them?

Mar 25, 2015 at 7:33 am #27468

roberto.scortichini
Member

Thanks for your answer.

I tried to disable NextGen plugin but the problem still remain.

The file in the link is stored in Google Drive.

Is it different? May I set the size “by hand”? Where and how?

Thanks again in advice.

Mar 30, 2015 at 5:02 am #27579

Tauhid
Member

@tobi_88, in that case may you please contact with “NextGEN ” devs.

Apr 23, 2015 at 12:58 am #28484

brinktotalbusinesswarecom
Member

I am experiencing this issue with the DROPBOX add-in. The file size is displayed as 0.00 KB, yet the file downloads just fine. It is confusing to users.

I would be happy just to be able to remove file size from the display.

thanks!

Bob

Apr 30, 2015 at 2:28 am #28681

guzman
Member

I am experiencing this same issue but with google drive. I do not have nextgen gallery installed any fix for this?

May 4, 2015 at 5:35 am #28845

Tauhid
Member

At frontend you may see file size 0kb for google drive file. But you can download the file although it is shown 0kb, however I’m adjusting the issue with the next update of the plugin.

Feb 2, 2016 at 4:40 pm #40125

blakeyman
Member

*bump* re: this issue

here is a page created before last update (works fine)

Prices realised

Here is a page I’ve juts created – no longer calculating file size, all are set to 0Kb

Catalogue Archive

Please advise how I can resolve this?

Feb 3, 2016 at 7:15 pm #40255

Shahjada
Keymaster

@blakeyman, is it possible to give me temporary wp-admin login info in a private reply to check this.

Oct 26, 2016 at 3:25 pm #50397

Volker
Member

Hi,

I use WordPress 4.6.1 and Download Manager Pro v4.6. No NextGen Gallery Plugin installed. If I want to summarize several files in one download, the download size is always 0KB. The zip file is downloaded, but it’s always empty.

Could you please help?

Oct 30, 2016 at 1:54 pm #50577

Shahjada
Keymaster

For pro support please post here http://www.wpdownloadmanager.com/support/forum/download-manager-pro/ , and please add a temporary wp-admin login info in a private reply to check your issue.

Aug 1, 2017 at 1:00 pm #61194

Daniel Fredriksson
Member

Hi,

I have the same problem as above. The files are stored in Google Drive, and downloading them works fine, but the file size is shown as 0.00 KB, which can be a bit confusing for users. It is not a major issue as I can set the file size manually in package settings for each file, but is there any way to update the file sizes automatically? The other option is to disable that information, but it would be nice to show it.

I should also mention that everything is updated to the latest versions available (and that I’m very new to both WordPress and WPDM)

Thanks in advance.
Daniel

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