Terry Kukle

Alright, so I’ve downloaded the files and the products aren’t running. Given this, I request an immediate refund to the credit card used, and I ask that you proceed with closing my account and ensuring that all information is deleted from your records.

Please confirm once these actions have been completed. I expect prompt resolution of this matter.

Hello Nayeem,

As mentioned in my first ticked (#204913),

I am in the process of a complete overhaul of our website and have concluded that several of our plugins are no longer needed. As our three subscriptions—Advanced Access Control, WPDM Directory Add-on, and Download Manager Pro v6.7—were recently renewed, I request a full refund for the payments made to the card on file. Following the refund, I expect the immediate deletion of this account, along with the removal of all associated information and records. I trust this matter will be addressed promptly and efficiently.

I hope you can help me and I can finally receive the assistance I require. Unfortunately, Tahasin and the admin on the products page, where I also left a notice, haven’t been able to provide any meaningful help. This issue has persisted long enough, and I am requesting an immediate resolution.

All I want is to receive my refund and have my account closed. Hopefully you prioritize this matter and address it promptly.

Thank you

Hi Tahasin,

It has now been five days since my last message to admin regarding my request for a refund and the closure of my account. Given the significant amount of time that has passed, I trust that I will not be informed that a refund is no longer possible. I have fulfilled my responsibilities by providing timely notice, and I expect to be treated with the respect and professionalism that this matter warrants. The lack of response to date is unacceptable and reflects poorly on the handling of this situation. How much longer must I wait and what needs to happen for my requests to be fulfilled?!?!

Hi Tahasin,

We must express our concern regarding the lack of response to our inquiries and requests. It has now been over 24 hours, and we have yet to receive any response from your team. We are still waiting for the resolution of our refund and account closure. Your prompt attention to this issue would be greatly appreciated.

Hello Tanvir,

We have already tested by doing so. Currently, virendra.rathod@positionmysite.com hasn’t been assigned any categories though, it shows all the categories when login in with that user. Kindly check the details I shared with you and let me know your thoughts.

Thanks

Hello,

As per your instructions, we have set the hide_empty = true and also set Hide Everything from the admin panel. But it doesn’t hide the categories that are not assigned. Please see this screenshot: https://www.linkpicture.com/q/Screenshot-from-2022-05-02-12-35-26.png.

Kindly let us know your thoughts if it would be possible using any other way.

Thanks

Hello Tanvir,

Thank you for your reply. Here I would like to give you an example to explain you better, please see it below:

We have 5 packages as below:

1) Test Package 1
2) Test Package 2
3) Test Package 3
4) Test Package 4
5) Test Package 5

None of the above packages have assigned any user or role from the Allow Access or Select Members fields. However, all of the above have categories assigned.

Furthermore, as you mentioned above, we have assigned the user (not role) directly from the category page. It worked properly and displayed only the packages that are assigned to the category to the user who is assigned those packages.

But it also displays the other categories (not packages) that are not assigned to that user. So the question is, by any chance can we hide the categories to the users that are not assigned to him/her? Because currently, it shows all the categories by default, no matter whether it is assigned to the user or not.

I hope this makes sense.

Thank you

There is no response from your team how do we solve the issue we have posted? BUMP!!