Sean Nicholson

So….what is the actual solution to this problem. Downloading and uploading via FTP every time isn’t the answer…especially for a “Pro level” plugin.

I’m fine doing that once, but it obviously didn’t resolve the problem. The problem is that the plugin is clearly thinking that my account is expired.

So what are the next steps to actually resolve the issue?

Deactivating and reactivating the plugin did not remove the error message, either.

As an update. I think we resolved this by checking the box to disable Frontend CSS. I am concerned, though, that this might impact other areas of our site like our downloads. We applied this in production and left the disable frontend css box unchecked in staging so you can see and replicate the issue through the steps above.

Let me know what I can provide to help troubleshoot.

Awesome!! Both outstanding features. Thanks for continually enhancing the Download Manager and it’s plugins. Appreciate the support getting it going.

Thank you! Looking forward to getting this up and running.

Thank you Shahjada. This worked to get the modal working and collect email addresses. The modal opens as expected and we can enter an email address. Those email addresses are also visible in the “Subscribers” section of the admin console.

Unfortunately, the email address and name aren’t being added to our Mailchimp audience. We have the API configured and have selected the appropriate list (demonstrating that that API key is correct) but no new entries are visible in Mailchimp.

Can you help us troubleshoot why the Mailchimp add-on isn’t working?

Thanks!

This still doesn’t work at all. Here’s what I need you to do to see how it doesn’t work:
1) Go to https://birlacarbon.staging.wpengine.com/technical-research-papers/
2) Click the plus sign next to “Carbon Black Fundamental Studies”
3) Click the download button next to “Lock Options Test Document”
4) Note that the page simply opens a new tab and reloads the same page in that tab.

This document has the email lock enabled. We do not use the download pages for the individual documents, which might work for the test document you created, but doesn’t work for our usage of the download button in the Link Template.

Please advise on how to resolve this.

Thanks!